Free Amazon Echo device or bill credit

Choose an Amazon smart speaker or bill credit with all of our TV bundles until 6th June. With the broadband and phone bundles (VIVID 50 and phone, VIVID 100 and phone, VIVID 200 and phone, and VIVID 350 and phone) and the Player Bundle, you have the choice of either a free Amazon Echo Dot (worth £49.99) or £50 bill credit. Our amazing Mix, Full House, Full House Movies, Full House Sports, Full House Sports and Movies and VIP bundles include a free Amazon Echo (worth £89.99) or £90 bill credit.

The Amazon Echo lets you play music, answer questions, make calls and send messages using only your voice*. So the next time you’re juggling chainsaws and absolutely have to know the capital city of Peru, all you have to do is ask. (It’s Lima by the way; the capital of Peru is Lima.)

If you don’t want to miss out you need to be quick - this offer ends on 6th June.

*Calling and messaging available only between supported Echo devices and the Amazon Alexa App

Who will deliver my Amazon Echo Dot or Amazon Echo?

Exertis. They’re a 3rd party distributor who arrange delivery from UK mail. And they’re very nice people.

How long after ordering will I receive my Amazon Echo Dot or Amazon Echo?

Exertis will dispatch 28 days from when you have your Virgin Media services installed. Easy!

Will I get an email notification?

Yes. We’ll send you an email to let you know your Amazon Echo Dot or Amazon Echo will arrive 28 days after installation. It should arrive two days after you place your order, so keep an eye out. After 28 days we’ll send another email to let you know your Amazon Echo Dot or Amazon Echo is on its way.

Who should I speak to if I have any questions?

Any questions, feel free to call Exertis on 01282 858617.

What’s in the box when I get my Amazon Echo Dot or Amazon Echo?

The Amazon Echo Dot, power adaptor (9W), USB charging cable and Quick Start Guide.

If you receive an Amazon Echo, then Echo Shell, power adaptor/cable (1.8 m), Things to Try card and Quick Start Guide will be included. Perfect.

Where will my Amazon Echo Dot or Amazon Echo get delivered to?

It’ll go straight to the name and address you gave us for your installation details.

Can I return a faulty Amazon Echo Dot or Amazon Echo to a Virgin Media store?

No, sorry. If your Amazon Echo Dot or Amazon Echo is faulty, get in touch with Exertis, and they' will be happy to help. Virgin Media stores aren’t able to process returns.

Can I change the delivery address or customer name for the Amazon Echo Dot or Amazon Echo?

Unfortunately not, sorry. Your contact details are as per your installation details and can’t be changed.

Can I exchange the Amazon Echo Dot or Amazon Echo for cash?

Sorry, we’re afraid that’s not an option. But it’s great so you won’t want to!

How much is the Amazon Echo Dot or Amazon Echo worth?

The Amazon Echo Dot is worth £49.99 and the Amazon Echo is worth £89.99. Isn’t that grand?

Does the Amazon Echo Dot or Amazon Echo have a warranty?

Yes, your Amazon Echo Dot or Amazon Echo comes with a 1 year Amazon manufacturer warranty, so you have peace of mind. 

How much bill credit do I get?

If you choose to receive a bill credit, our Player Bundle includes a  £50 bill credit and our Mix, Full House, Full House Movies, Full House Sports, Full House Sports and Movies and VIP bundles all include a £90 bill credit.

How do I get my Virgin Media bill credit?

The Virgin Media bill credit will be applied to your first bill.

What happens if the Virgin Media bill credit is larger than my first bill?

Any remaining balance will be applied to subsequent bills until the credit is used.

What happens if I don’t see the Virgin Media bill credit applied to my first bill?

Please head to the Contact Us page https://www.virginmedia.com/contact-us.html and engage in Chat. The agents will be happy to help you. 

Is it a one off credit?

Yes, the Virgin Media bill credit will be applied in full to your account. 

Amazon Echo Dot or £50 bill credit: New customers taking Broadband 50 Mbps & phone, Broadband 100 Mbps & phone, Broadband 200 Mbps & phone, and Broadband 350 Mbps & phone, and the Player bundle online during the offer period from between 4th June 2018 and 11.59pm on 6th June 2018: 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock and colour of the device may vary. One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than Player prior to installation or before the end of your 14-day Customer Satisfaction Guarantee period. No cash or other alternative. Amazon Echo Dot: RRP £49.99. 1 year warranty provided by the manufacturer. Visit https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201311110 for details. Virgin Media £50 bill credit: The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.

Amazon Echo or £90 bill credit: New customers taking the Mix, Fun, Full House, Full House Movies, Full House Sports, Full House Sports & Movies or VIP bundle online during the offer period from between 4th June 2018 and 11.59pm on 6th June 2018: 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock and colour of the device may vary. One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than Player prior to installation or before the end of your 14-day Customer Satisfaction Guarantee period. No cash or other alternative. Amazon Echo Dot: RRP £89.99. 1 year warranty provided by the manufacturer. Visit https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201311110 for details. Virgin Media £90 bill credit: The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.