Corporate contacts

We want to help you reach the right people as soon as possible. Please check carefully below to find the right contact for you. 



Customer enquiries

If you would like to make a customer enquiry, please ring one of the following numbers. Or check out Help and Support.

For broadband, TV and home phone

Existing customers 0345 454 1111 (or 150 free from your Virgin Media landline)

For mobile and mobile broadband

Existing customers 0345 6000 789 (or 789 for a maximum of 10p from your Virgin Media mobile)

For new customers (sales)

New customers 0800 052 2525



Press and industry analyst enquiries


The Press Office contact details are for media and analysts only, and we’re not able to help with any customer enquiries. The quickest way to get your issue sorted is via Help and Support, or by phoning one of the numbers above.


To keep up to date with the latest news and views from the Virgin Media press office, follow us on Twitter: @VirginMediaCorp.

For Virgin Media press and industry analyst enquiries only, email the press team.  We check this email regularly so you’ll get a swift reply.


Investor enquiries

For Virgin Media Investor Relations please contact:

Vani Bassi, vani.bassi@virginmedia.co.uk

For Liberty Global Investor Relations please contact ir@libertyglobal.com


For Virgin Media sustainability team please contact:


Marketing and advertising

For all marketing, advertising or sponsorship enquiries at Virgin Media, email:



Virgin Group or another Virgin company

For Virgin Group, Richard Branson or another Virgin company, call +44 (0) 207 313 2000 or visit www.virgin.com.



Liberty Global

For Liberty Global media enquiries, get in touch with communications@libertyglobal.com