Virgin Media create more than 140 new apprentice roles in Sheffield and Stockton-on-Tees

15 November 2018

Virgin Media announces more than 140 new apprentice positions at their Sheffield and Stockton-on-Tees offices.

The new positions are full time roles in Virgin Media’s Customer Retentions Division. The Customer Retention Advisor roles are a Level 2 Apprenticeship which means all successful applicants will be provided with a development programme to ensure that they have a detailed structure and progress plan throughout the 15-month duration of the scheme.

This is an exciting opportunity for individuals with a passion for communicating and that enjoy working as part of a wider-team.

To mark the launch of the new scheme, Virgin Media hosted Rt. Hon Anne Milton MP, Minister for Apprenticeships & Skills, at its Eagle Court site in Birmingham. The Birmingham office is a ‘Centre for Excellence’ for its apprenticeship training.

In addition to being shown around the site and the state-of-the-art facilities, the Minister had the chance to meet and speak to a number of apprentices to learn more about their experience of the programme.

Virgin Media’s apprenticeship programme has been running for more than 10 years and, at present, almost 300 apprentices are currently enrolled on a wide variety of schemes. These range from engineering and field operations, to HR, law and finance.

Rt. Hon Anne Milton MP, Minister for Apprenticeships & Skills, said: “It is fantastic to see Virgin Media expanding its exciting apprenticeship programme. They are providing opportunities for people of all ages and backgrounds to learn new skills and get into a fulfilling job. Most important of all they are helping people improve their confidence and unlock their potential.

"I had a great time meeting apprentices in Birmingham today and their passion was plain to see. So well done to Virgin Media and lots of other employers across the country who are kick-starting and growing high-quality schemes. These will bring big benefits to their business as well as the apprentices themselves."

Tees Valley Mayor, Ben Houchen, said: “Apprenticeships can change the life of young people and the businesses they work with for the better. They offer a vital alternative to university for many school leavers, and I’m delighted to see a household name like Virgin Media put their faith in our local workforce by opening up 70 new positions.

“Apprentices will be given all the support they need to progress, and they are open to anyone who has get-up-and-go, no matter their background. There are many routes to a rewarding and successful career out there, and this is certainly one of them.”

Councillor Jayne Dunn, Cabinet Member for Education and Skills, Sheffield City Council said: ­­ “It’s great to see Virgin Media offering an additional 70 apprenticeships in Sheffield. Investing in apprenticeships is at the heart of building a thriving local economy for Sheffield.

“Apprenticeships offer a fantastic career path for individuals of all ages, helping them to get a head start in their chosen career - particularly young people who are accessing the labour market for the first time. The skills and experience they gain provide a solid foundation for future success in their chosen sector.

Brigitte Trafford, Chief Corporate Affairs Officer, Virgin Media said: “We are delighted to be expanding our apprenticeship scheme with the creation of more than 140 new roles. Those that are enrolled on to the programme will benefit from some of the best hands-on training available and will be guided every step of the way throughout the duration of their course.”

For more information about the Customer Retention Advisor position, and how those interested can apply, visit >


Notes to Editors


About Virgin Media

Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline.

Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to 17 million premises.

Our interactive Virgin TV service brings live TV, thousands of hours of on-demand programming and the best apps and games to customers through a set-top box, as well as on-the-go through tablets and smartphones.

Virgin Mobile launched the world’s first virtual mobile network and offers fantastic value and innovative services with 4G connectivity. We are also one of the largest fixed-line home phone providers in the UK and Ireland.

Through Virgin Media Business we support entrepreneurs, businesses and the public sector, delivering the fastest widely available broadband speeds and tailor-made services.

Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint.