Virgin Media’s faster, flexible and greater value bundles

• Virgin Media’s lightning-fast M500 Fibre broadband is now available with all bundles

• Customers can get great value with new 18 month contracts, and pick and mix personalised TV packs
• Virgin Media’s combined broadband and mobile Oomph bundles offer the best of everything: with incredible connectivity and increased mobile data, plus a promise to always keep customers connected

Virgin Media is supercharging its bundle line-up and offering customers greater value with faster broadband, flexible TV picks and data-packed mobile SIMs.

From today (Monday 29 June), new and existing customers can take Virgin Media’s blisteringly fastM500 Fibre broadband with any package: from broadband-only to a bundle which includes TV, home phone and a mobile SIM.

M500 - which has an average download speed of 516Mbps and an average upload speed of 36Mbps - is seven times faster than BT and Sky’s fastest widely available speeds. The ultrafast broadband tier was previously only available as part of Virgin Media’s Ultimate Oomph bundle.   

Jeff Dodds, Virgin Media’s Chief Operating Officer, said:

“We’re adding the racing stripes to our entire bundle line-up by making our M500 Fibre broadband available with all of our packages.

“It means our customers can live life in the fast lane and do everything they want online. Whether that’s streaming Spotify, binging a box set in 4K, gearing up for an epic gaming session or joining a work Zoom call - with our incredible connectivity you can do it all in the same home at the same time.”

Virgin Media’s next-generation Gig1 broadband service, which offers gigabit speeds and is currently available across Birmingham, Coventry, Manchester, Reading and Southampton, has been given a new, lower price point across many of its bundles. By the end of 2021 Virgin Media’s entire network will have gigabit speeds available.

Brilliant bundles with better value  **

Virgin Media is introducing 18 month contracts across its packages – where customers can get even greater value as introductory offers match the length of their contract. It means customers can benefit from fantastic offers for longer and have confidence in the cost of their monthly package price.

Customers can also get even more value withVirgin Media’s Oomph** bundles – which combine ultrafast broadband and a mobile SIM in one package.  From £8 extra per month, a customer can take a SIM and boosted broadband speeds – which are faster than those included as standard in Virgin Media’s cable bundles.

The enhanced bundles offer outstanding value for customers who take cable and mobile services directly from Virgin Media in one package.

As part of its new bundle line-up, Virgin Media has more than doubled the mobile data allowance that is available with many of its Oomph SIMs. Customers can now choose between SIMs that are loaded with either 5GB, 15GB, 40GB or unlimited data. Customers have the freedom and flexibility to change their data allowance each month, too. All SIMs come with unlimited texts and minutes.

By taking one of these data-packed SIMs in an Oomph bundle, average broadband download speeds will increase from 108Mbps to 213Mbps, 213Mbps to 362Mbps and 362Mbps to 516Mbps. All of Virgin Media’s broadband bundles come with its Intelligent WiFi service which helps to improve connectivity around the home.

Mobile and broadband boost for existing customers

Customers who have already signed up to an Oomph bundle with either a 2GB, 5GB or 15GB of mobile data can more than double their data allowance by moving to the equivalent SIM in the new bundle line-up - without needing to re-contract,and at no extra cost.  A customer can get in touch with Virgin Media and ask for the new mobile data allowance to be added to their bundle:

In addition, customers who take Virgin Media’s top-tier bundle, Ultimate Oomph – which includes two state-of-the-art Virgin TV V6 set-top boxes with 265 TV channels, including Sky Sports HD, Sky Cinema HD and BT Sport Ultimate, plus a SIM with unlimited data and inclusive anytime home phone calls – will also be upgraded from M500 broadband to M600 broadband at no extra cost when the speed tier becomes available.

Keeping customers connected

Customers with an Oomph bundle also benefit from Virgin Media’sService Promise.


If a customer experiences an issue which results in a loss of broadband connectivity, they will receive unlimited 4G mobile data for at least seven days for all the Virgin Mobile SIMs registered on their account. It means everyone in their home can stay online and up-to-date while an engineer fixes the problem.


In addition, customers on the Ultimate Oomph bundle can also book a next day engineer appointment to help get their connection back up and running as quickly as possible.

Customers can access the unlimited data and book a next-day engineer appointment by calling either 150 or 789 from a Virgin Media home phone or a Virgin Mobile SIM respectively.

Jeff Dodds commented: “With our Oomph bundles you get the best of both worlds: unrivalled ultrafast connectivity for when you’re at home, and do-it-all SIMs so you can stream, scroll, TikTok and talk with all the data you need.

“Plus, with our Service Promise, you’ve got the peace of mind that you can always stay online and connected to everything you love, even if there’s a hiccup with your connection.”

Perfectly priced Personal Picks

Virgin Media’s Personal Picks now offer even better value so customers can build a personalised TV service for less. Personalised picks now start at £7 and each subsequent pack costs £5 per month. Personal Picks were previously priced at £10 for the first pick with each subsequent Pick costing £7 per month.

The Picks are available with Virgin Media’s Big bundle where customers can pick and mix a variety of channel packs – from entertainment and lifestyle, to drama, documentaries and sport. Picks can be added to a bundle instantly, and customers have the flexibility to remove them by simply giving 30 days’ notice.

Virgin Media will move exiting customers who are paying the previously available pricing for Personal Picks (£10 for one pick and £7 for each subsequent Pick) to the new, lower pricing, too.

Each Pick includes Sky One, Sky Witness, Sky Comedy, Gold HD and Comedy Central HD, plus a number of HD channels, such as ITV 2 HD and Film 4HD, as well as a great selection of channels relating to each of the four genres, plus must-see box sets.

**Jeff Dodds concluded:**“Our Personal Picks offer the best way to watch the best TV on a budget – where you’re in control of what’s on the box – with the freedom to add Picks whenever you want and the flexibility to change them each month.

“So if you fancy Family Guy on Fox, want to dive in to the Deadliest Catch on Discovery or want to be entertained on E! by the Kardashians, you can pick and mix your Picks and build a top telly line-up.”

Customers can also add a range of premium TV packs to their bundle such as Sky Sports, Sky Cinema HD and BT Sport, as well as subscribe to Netflix, Prime Video and Starzplay.

On top of this, Bigger and Ultimate Oomph customers can experience blockbuster entertainment and sport in stunning 4K Ultra High Definition with the Virgin TV Ultra HD and BT Sport Ultimate channels.

All customers can enjoy their favourite shows included in their bundle on the move with the Virgin TV Go app which can be accessed across multiple devices such as mobiles, tablets and laptops. Customers can watch live TV, catch up and on-demand box sets and Bigger and Ultimate Oomph customers can also download a host of shows to watch offline.

Find out more about Virgin Media’s bundles at www.virginmedia.com

ENDS


Note to Editors:

**M500 Broadband **

Our fastest widely available average speeds are 7x faster than BT and Sky’s. Based on fastest widely available advertised average download speeds (average speed 516Mbps vs average speed 67Mbps for BT Fibre 2 Unlimited and 59Mbps for Sky Broadband Superfast).

Gig1:

Table showing new, lower monthly pricing for Virgin Media’s next-generation, Gig1 broadband service, which currently offers gigabit speeds across Birmingham, Coventry, Manchester, Reading and Southampton:

Virgin Media’s Oomph bundles:

Virgin Media’s Oomph bundles combine ultrafast broadband and a mobile SIM in one package. From £8 extra per month, a customer can take a SIM and boosted broadband speeds – which are faster than those included as standard in Virgin Media’s cable bundles.

As part of its new bundle line-up, Virgin Media has more than doubled the mobile data that is available with many of these SIMs. Customers can take a SIM with 5GB, 15GB, 40GB, or unlimited data. Previously the Oomph SIMs came with 2GB, 5GB, 15GB, 50GB or unlimited data.

The Ultimate Oomph bundle costs £89 per month on an 18 month contract and £139 thereafter. Customers will be upgraded from M500 broadband to M600 broadband at no extra cost when the speed tier becomes available.

Existing customers can also Oomph their bundle and increase their broadband speeds and get a mobile SIM for a minimum of £8 extra per month.

Personal Picks:

Virgin Media’s Personal Picks are now priced at £7 per month for the first Pick with each subsequent Pick costing £5 per month. Personal Picks were previously priced at £10 for the first pick with each subsequent Pick costing £7 per month.

Each Entertainment pick includes five core channels (currently not included in the Mixit bundle): Sky One, Sky Comedy, Sky Witness, Gold HD, Comedy Central HD, as well as a suite of HD channels; ITV 2 HD, ITV 3 HD, ITV 4 HD, ITV Be HD, E4 HD, Dave HD, More 4HD and Film 4HD. Each pick includes a range of on-demand box sets.

Drama Pick:

Also includes W HD, Alibi HD, Fox HD, Syfy, TCM HD, Sky 2 and Movies 24

Documentaries Pick:

Also includes Sky History HD, C&I HD, Discovery HD, Sky Arts, Animal Planet HD, Discovery History, Discovery Science, Sky History 2 HD, DMAX, Eden HD, National Geographic HD, Discovery Shed , Discovery Turbo, I.D and Love Nature HD

Lifestyle Pick:

Also includes Sky Crime, TLC HD, E!, Lifetime HD Comedy Central Extra, Home and Health, MTV HD, MTV Live HD, MTV Hits, MTV Base, MTV Music, MTV Rocks, MTV OMG, Club MTV, The Box, Box Hits, Kiss, Magic and Kerrang!

Sport Lite Pick:

Also includes Sky Sports News, Sky Sports Mix, Eurosport 1 HD and Eurosport 2 HD