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Annual Best Tariff Notification FAQs

When you joined or renewed with us, you’ll have agreed a fixed term contract for your current deal. Now that you’re no longer within your minimum commitment period, we wanted you to have all the information you need to decide what to do next.

We want you to have all the information you need to find the best deal. We also have a regulatory requirement to do this for all customers outside of a minimum commitment period.

If you’ve got broadband, phone or TV service with us, you can download a copy of your annual best tariff notification by going to My Account in My Virgin Media. If you’ve only got mobile service with us, you can sign into Your Account to view yours.

If you’re happy with your current contract, you don’t need to do anything and your service will continue as normal. You can get in touch to arrange a new contract with us or switch to a different provider at any time. To see new offers, go to My Account in My Virgin Media if you’ve got broadband, phone or TV service with us, or sign into Your Account if you’ve only got mobile service with us.

Your plan will continue at the current price unless you choose a new deal.

We’ll be sad to see you leave the family but if you do want to leave, you just need to give us 30 days’ notice (unless you’re on a SIM Only plan). Find out more here.

We’re here to help. If you’ve got broadband, phone or TV service with us, just call 150 from your Virgin Media home phone. Or if you’ve only got mobile service with us, call 789 from your Virgin Mobile phone.

You’ll go onto a new contract with a new minimum term. We’ll send you a notification when it’s coming to an end.

Your service will continue as normal. You can choose to stay as you are, pick a new contract with us or switch to a different provider at any time by giving us 30 days’ notice (unless you’re on a SIM Only plan).

We’re here to help. If you’ve got broadband, phone or TV service with us, just call 150 from your Virgin Media home phone. Or if you’ve only got mobile service with us, call 789 from your Virgin Mobile phone.

Regulatory requirements mean we have to let customers know about the best plan available each year, so they have all the information to decide what to do next.

We’re really sorry to hear that. You can find out how to make a complaint here.

We’re always updating our packages and it might be that we can’t offer you the same contract anymore. We’re keen to make sure you keep all of your services and TV channels, so we’ve recommended a package where you won’t lose anything. If you want to chat about the different elements of your package or find the best combination of services, please give us a call.

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