How to turn off WiFi on the Virgin Media Hub

1. Before you disable the Hub's WiFi signal, make sure that your computer is connected to the Hub via the supplied Ethernet cable
   
   
2. Access the settings page by entering the web address shown on the Hub sticker.
   
   
3. Once you have logged in click Advanced settings then Wireless and then Wireless signal.
   
   
4. Click the options for Disable 2.4 GHz and Disable 5 GHz.
   
   
5. Select Save and then close the browser window.

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable
   
   
2. Access the settings page; Enter 192.168.0.1 into the address bar of your browser, the settings page will then load
   
   
3. Select Wireless Network Settings
   
   
4. At the top of the screen select Wireless Band Settings, then select the boxes next to the 2.4GHz and 5GHz WiFi bands to disable them
   
   
5. Select Save and then close the browser window

1. Before you disable the Super Hub 1's WiFi signal, make sure that your computer is connected to the Super Hub 1 via the supplied Ethernet cable
   
   
2. The easiest way to turn off the WiFi signal is by using the Virgin Media button on the front of the Super Hub 1. Press and hold the button for 6 seconds
   
   
3. You should now see that the WiFi light on the side panel of the Super Hub 1 is turned off. This confirms that the WiFi signal has been disabled.

How to set up port forwarding

1. Enter 192.168.0.1 into the address bar of your browser.
2. When prompted, enter the settings password shown on the bottom of the Hub.
3. Select port forwarding
   
   

How to set up port triggering

1. Select port triggering
2. Select Add rule
3. For each port trigger rule that you would like to create, enter the following settings below
   
   Trigger Range: the trigger range consists of the range of outgoing ports that will be monitored to trigger the incoming port forwarding rule:
   
   o Start Port: enter the start port for the trigger range o End Port: enter the end port for the trigger range Target Range: the target range consists of the range of incoming ports that will be opened when triggered:
   
   o Start Port: enter the start port for the target range o End Port: enter the end port for the target range
   
   Protocol: select the protocol for the ports:
   
   TCP: selects TCP only o UDP: selects UDP only o TCP&UDP: selects both TCP and UDP
   
   Select On for the Enabled option
4. Select Add rule to confirm the new port-trigging rule

1. Enter 192.168.0.1 into the address bar of your browser
2. Select Advanced Settings To proceed with either port forwarding or port triggering, follow the relevant instructions below.
   
   

To set up port forwarding

1. In the Security section, select Port Forwarding
2. In the Predefined Rule section, select a service from the Service drop-down menu
3. Optionally, you can also create a custom rule that is not in the list of predefined services by specifying the following settings in the Add Rule section: o Name: enter a name for the service o Start Port: enter the start port for the service o End Port: enter the end port for the srvice o Protocol: Select the protocol for the ports: o TCP: selects TCP only

   o UDP: selects UDP only

   o TCP&UDP: selects both TCP and UDP

   o IP Address: enter the local IP address for the computer that is using the service

4. Select Add Rule to confirm the new port-forwarding rule and then select Apply
   
   

To set up port triggering

1. Select Advanced Settings
2. In the Security section select Port Triggering
3. For each port trigger rule that you would like to create, enter the following settings:
   
   Trigger Range: the trigger range consists of the range of outgoing ports that will be monitored to trigger the incoming port forwarding rule:
   
   o Start Port: enter the start port for the trigger range o End Port: enter the end port for the trigger range
   
   Target Range: the target range consists of the range of incoming ports that will be opened when triggered:
   
   o Start Port: enter the start port for the target range o End Port: enter the end port for the target range
   Protocol: select the protocol for the ports:
   TCP: selects TCP only

   o UDP: selects UDP only

   o TCP&UDP: selects both TCP and UDP

   
   

4. Select the Enable box to activate the port trigger
5. Select Apply to confirm the new port-triggering rules

Unless you have a specific reason to do so, we do not recommend manually changing the WiFi channel on the Hub. If you are experiencing issues with your broadband connection, see our step-by-step guide for improving slow WiFi speed .
Got a Hub 3? Checkout how to change the wireless channel on hub

If you still want to manually set your WiFi channel:

1. Access the settings page by entering the web address shown on the Hub sticker.
2. Click Advanced settings, then Wireless and then Wireless signal.
3. Tick the box next to Manual which will enable the drop-down menu and choose a channel. There are different options for the 2.4GHz and 5GHz channel.
4. Click Apply changes and then close the browser window to exit the administration interface. If you experience a loss of WiFi connection from any of your computers after you change the channel, restart the affected machines and they should automatically reconnect to the WiFi network on the correct channel.
   
   If you are unable to re-establish your WiFi connection after changing the channel, connect your computer to the Hub via Ethernet cable and then change the channel back to its previous setting, or try an alternative channel. If this doesn’t work, you’ll need to reset the Hub back to its original setting. See Resetting the Virgin Media Hub for how to do this.

Unless you have a specific reason to do so, we do not recommend manually changing the WiFi channel on the Super Hub. If you are experiencing issues with your broadband connection, see our step-by-step guide for improving slow WiFi speed.

If you still want to change the Super Hub’s WiFi channel:

1. Access the settings page by entering the web address shown on the back of the Super Hub.
2. Click Wireless Network Settings
3. In the Security Settings area, use the Channel drop-down menu to choose a channel. There are different options for the 2.4GHz channel and the 5GHz channel
4. Click Save Settings and close the browser window Note: If you experience a loss of WiFi connection from any of your devices after you change channel, restart the affected devices and they should automatically reconnect to the WiFi network on the correct channel.
   
   If you are unable to re-establish your WiFi connection after changing the Super Hub’s channel, connect your device to the Super Hub via an Ethernet cable. You then need to change the channel back to its previous setting or try another channel. If this doesn’t work, you’ll need to reset the Super Hub back to its original settings. See Resetting the Virgin Media Hub for more guidance.