Virgin Media Connect app FAQs

There are a lot of benefits to having the app, both at home and on the go:

• Save your mobile data – connect to 3.5 million, fast and free WiFi hotspots in the UK (over 20 million worldwide) – automatically, no tricky sign up or sign in pages.
  
• Have happy guests – share your WiFi password through the app, even switch on a second network for the kids, gamers and visitors to connect to, ‘specially.
  
• Better your broadband connection – WiFi blackspots can be found and Intelligent WiFi Pods ordered through the app, so use it to scan each room and check your signal.
  
• Free up more bandwidth – see how many devices are connected to your home network at a glance and pause their connection through the app.
  
• Perfect your settings – rename your home WiFi network or create a new password, reset or reboot your Hub 3, using nothing but the Connect app.
  
• Contact customer support – message our team for help fixing your broadband hiccups, browse FAQs or join our online community to post questions and get advice.
  

Downloading our Connect app really is the best way to access our fast and free WiFi hotspots.

It’s free to download from Google Play or Apple’s App Store.

You have 3 options:

• Create your My Virgin Media account – if you haven’t already, so you can sign in as a broadband customer on the Virgin Media Connect app.
• Get a username reminder – tap the ‘Forgotten your username?’ link on the app’s sign in page. You’ll need your account number and area reference number (off your bill).
• Reset your password – use the ‘Forgotten password?’ link to create a secure, new password that’s easy for you to remember.

When you’re signed in on the Connect app, you’re ready to use its best features:

Test your WiFi performance

See how well your Hub 3’s powering your home. Open the Connect app’s Broadband tab, tap ‘Start the scan’ and go, room to room, checking for WiFi blackspots (areas it’s hard for signal to reach). When you’re done, you’ll see a map of where you went plus options to re-scan and test more places (‘Add a new location’).

What makes this even better than a basic WiFi speed test is that you aren’t left to solve problems on your own. The app suggests what to do if it spots a broadband issue and it’ll help you order an Intelligent WiFi Pod - free with your Full House TV (usually £3 a month) - if it thinks your signal could really use a boost.

See and share your WiFi password

The ‘Share your WiFi password’ section on the Connect app’s home page gives you the option to:

• Show your friend your home WiFi password or let them scan a QR code for instant connection on their mobile or tablet.
  
• Or tap Share to email or send your WiFi details to your friends on your messenger apps (WhatsApp, Facebook, Slack).

Create a guest network

Connect games consoles together, control what the kids can get up to, keep your home network private – guest networks are designed for your entertainment devices. Follow these steps to turn yours on if you’re using a Hub 3 (or set up a guest network on a different Hub):

1. Select ‘Share your WiFi password’ from the Connect app’s homepage.
2. From here, you can simply turn on a guest network.
   It will have its own details, so you can keep your home WiFi network private.

Change WiFi settings

It’s easy to change your WiFi settings using the Connect app. Here’s how:

1. Open the Connect app’s Broadband tab > My Devices > Hub 3.
2. Choose to reboot the Hub or dive into its Advanced Settings and from here you can change your WiFi network name, WiFi password, enable/disable WiFi networks and change your Hub’s settings password.
3. Remember to reconnect your devices to the WiFi once you’ve made your changes.
   If you don’t have a Hub 3, please see our guide to [Changing a different Hub’s WiFi settings](https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub).

Stop devices connecting to your internet at home

Can’t see your devices?

Try refreshing your home network device list by swiping down on the app’s Broadband tab.