Family Plan FAQs 

Family Plans are only available for customers with Virgin Media TV or broadband services. If you take out more than one eligible Family Plan mobile contract on the same account you’ll automatically get a discount. Some existing tariffs may not be eligible for Family Plans but you may be able to upgrade your contract to an eligible one. To check if you can upgrade your contract you can do this via Your Account. Or to find out more you can speak to a member of our helpful team via our contact us page.

You can have up to five eligible numbers on one Family Plan (subject to credit check). This can be any combination of Sim Only, Freestyle, Classic, Oomph bundles or mobile broadband. You’ll receive a £2 discount for each additional line you add too, up to a total of £8.

The best way to manage your Family Plan is in the Virgin Mobile App or in Your Account. Here you’ll be able to see usage, manage spend caps and purchase add ons for all your Family Plan lines.

If you don’t have broadband or TV services with us your mobile number won’t be eligible for Family Plans. Pay As You Go, 30 day SIM Only, and contracts purchased via Carphone Warehouse are also excluded, as are some of our entry level tariffs (See table below)

If you want to cancel one of your lines, this will be processed as normal. Your other lines on the Family Plan will not be impacted, but your overall discount will reduce.