Need help with directory enquiries? You’ve come to the right place. Learn how to find the numbers you need using directory enquiries, and how to de-list your number so others can’t find you in the phone book.
Directory enquiries is a telephone service that helps you find the numbers you need. The directory service lists all kinds of numbers, so whether you’re looking for a residential, business or public body’s phone number, directory enquiries can help.
To find UK numbers, simply dial 118 180 on your Virgin Phone and tell us what number you're looking for. If it’s listed in the phone book, we'll find it for you. We can even put you straight through if you like.
We do offer free directory enquiries service for up to 10 calls when you call 118 180 from your Virgin Media home phone. After this, any additional directory enquiries calls will be charged at our standard rates, plus the applicable service charge. Onward connection restrictions apply.
Charges apply for calls to 118 180 from other operators. See the operator’s rates for more details.
The international directory enquiries service can help you find listed numbers from outside the UK. So, whether you want to make a hotel booking, reserve an airport transfer or you’re just trying to find a friend’s phone number, our international directory enquiries can help.
To find international numbers, just call 118 190 on your Virgin Phone and let us know what number you're looking for. If it’s listed, we'll get it for you. We can even connect the call if you like.
Calls to the international directory enquiries will be charged at our standard access charge plus the applicable service charge. If you'd like to connect the calls, this will be charged at our international rates. See our full call rates for more information.
By going ex-directory, you’ll remove your number from the phone book, making your contact details harder to find. De-listing your number can help if you’ve been receiving nuisance calls.
We’ll ask whether you want to be listed in the phone directory when you first sign up for your Virgin Media landline. If at any time you change your mind, just give our team a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and let us know.
*Call costs may vary.