How to activate a Virgin Mobile SIM card


Got a new SIM and need help getting it up and running? Learn how to activate your new Virgin Mobile SIM card.

Your Virgin Mobile account
You can manage your mobile account from the palm of your hands. Simply download the My Virgin Media app, or sign in below.

How to Activate a new SIM card

Activating your Virgin Mobile SIM card is easy. Simply follow the steps below and you’ll be connected to our network in no time.

1. Insert SIM into device

First, check what size SIM you need. In your pack, you’ll find 3 SIMS in different sizes – Standard, Micro and Nano. Simply find the one that fits your device, pop it out and insert it into your phone.

Unsure what size to use? Check out the instructions that came with the device or use our SIM size tool.

Need help inserting your SIM? You can find help in the device’s instruction booklet, or visit the manufacturer’s support site.

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2. Turn mobile phone on

Next, turn on your device. To do this, simply press and hold the power button until the screen turns on.

When you turn on your phone, you’ll need to enter a PIN to activate your new SIM card. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below.

Need help turning on your phone? Find out where the power button is in your device’s instruction booklet or online.

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3. Get connected to the Virgin Mobile network

Next, wait for the SIM to connect to the Virgin Mobile network. This can take up to 24 hours, but usually happens a lot quicker.

You can see when your device has connected to the network by checking the signal bar at the top of the screen.

Is it taking a while to activate your network? Why not connect your device to WiFi. Find out how to connect your mobile to the internet.

Keeping your Virgin Mobile number

Want to keep your old number and bring it over to Virgin Mobile with you? No problem find out how to keep your phone number.

Virgin Mobile SIM card sizes explained

When you order a new SIM pack, you’ll find 3 different sizes inside. That way, you can be sure one will fit your phone. Let’s have a look at the different sizes.

Virgin Mobile's SIM unlock pin

When you get a new SIM card, you’ll need to unlock it with a PIN to activate it. You can find out how to do this below.

What's my unlock PIN for my O2 SIM?

If your household is with both Virgin Media and O2 and you have Volt benefits, you can unblock your phone using your O2 PIN unlock code, get this by entering your mobile number on the O2 site.

How to change the SIM PIN code and settings

How you change your SIM PIN settings depends on what type of device you have.

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