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How to activate a Virgin Mobile sim card


Got a new SIM and need help getting it up and running? Learn how to activate your new Virgin Mobile SIM card.


How to Activate a new SIM card

Keeping your number

Our SIM card sizes explained

Virgin Mobile's SIM unlock pin
 

 



How to Activate a new SIM card

Activating your Virgin Mobile SIM card is easy. Simply follow the steps below and you’ll be connected to our network in no time.
 

1. Insert SIM into device

First, check what size SIM you need. In your pack, you’ll find 3 SIMS in different sizes – Standard, Micro and Nano. Simply find the one that fits your device, pop it out and insert it into your phone.

Unsure what size to use? Check out the instructions that came with the device or use our SIM size tool.

Need help inserting your SIM? You can find help in the device’s instruction booklet, or visit the manufacturer’s support site.

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2. Turn mobile phone on 

Next, turn on your device. To do this, simply press and hold the power button until the screen turns on.

When you turn on your phone, you’ll need to enter a PIN to activate your new SIM card. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below.

Need help turning on your phone? Find out where the power button is in your device’s instruction booklet or online.

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3. Get connected to the Virgin Mobile network

Next, wait for the SIM to connect to the Virgin Mobile network. This can take up to 24 hours, but usually happens a lot quicker.

You can see when your device has connected to the network by checking the signal bar at the top of the screen.

Is it taking a while to activate your network? Why not connect your device to WiFi. Find out how to connect your mobile to the internet.
 

If you’re a customer of Virgin Media and O2 with Volt benefits, you can get help with activating your SIM here.

Next, wait for the SIM to connect to the Virgin Mobile network. This can take up to 24 hours, but usually happens a lot quicker.

You can see when your device has connected to the network by checking the signal bar at the top of the screen.

Is it taking a while to activate your network? Why not connect your device to WiFi. Find out how to connect your mobile to the internet.


Keeping your number

Want to keep your old number and bring it over to Virgin Mobile with you? No problem find out how to keep your phone number.

 



Our SIM card sizes explained

When you order a new SIM pack, you’ll find 3 different sizes inside. That way, you can be sure one will fit your phone. Let’s have a look at the different sizes.
 

The Standard SIM is the original and the largest of the SIM cards at 25mm x 15mm. Despite the name it’s not actually the most common SIM card size you’ll find today. In fact, phones rarely use it now.

It was introduced way back in 1996, so it’s a bit of a dinosaur. While it was once used in the majority of handsets, now only some feature phones and very basic handsets use the old Standard SIM.

The Micro SIM is one size down from the Standard SIM at 12mm x 15mm. It was introduced back in 2003, and so is also starting to show its age. You won’t find it in many of the most modern phones, but if your handset is a few years old, like a Samsung Galaxy S5, it’ll use a Micro SIM.

The Nano SIM is the smallest and most up to date of the SIMs, coming in at 8.8mm x 12.3mm. These are by far the most widely used of the three SIMs, and it’s most likely that you’ll be putting this in your new Virgin Mobile phone.


Virgin Mobile's SIM unlock pin

When you get a new SIM card, you’ll need to unlock it with a PIN to activate it. You can find out how to do this below.
 

Every Virgin Mobile SIM comes with the PIN already set. You’ll be asked to enter the PIN after inserting your new SIM and turning on your phone.

When prompted, simply enter 7890. This will activate your SIM and give you access to all the great Virgin Mobile services.

When you need to enter your SIM card’s PIN depends on what type of device you have:

  • If you’ve got a new iPhone, you’ll need to enter the PIN as soon as you switch on your phone.
  • If you’ve inserted a new SIM into your existing iPhone, you’ll need to enter the PIN after you’ve entered your passcode or fingerprint.
  • If you’ve got an Android phone, you’ll enter the SIM unlock PIN as soon as you switch on your phone.

You’ll have three chances to enter the SIM unlock Pin. If you enter the wrong PIN code into your Virgin Mobile three times, your SIM card will automatically lock. If this happens, you’ll be asked to enter your PUK code. You can find your PUK on the SIM card holder that came in your starter pack.

Not sure how to enter your PUK code? We’re here to help.

You can find your PUK in Your Account. To do this:

  1. Sign into Your Account
  2. Select Plan and device
  3. Select the Summary tab

If you enter your PUK incorrectly 10 times, you'll need to get a replacement SIM.

If this has happened, text us for free on 07533 016 422* during our opening hours (7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday) and one of our team will be happy to help.

*The text is free for Virgin Mobile customers or will be charged at your mobile provider’s standard rates.

If you’re a customer of both Virgin Media and O2 with Volt benefits, you can unblock your phone using your 02 pin unlock code, get this by entering your mobile number on the O2 site.


How to change the SIM PIN code and settings

How you change your SIM PIN settings depends on what type of device you have.
 

To change the SIM PIN on iPhone:

  1. Go to Settings
  2. Select Phone
  3. Tap SIM PIN
  4. Select Change PIN
  5. Create a new PIN


To turn off SIM PIN on iPhone:

  1. Go to Settings
  2. Select Phone
  3. Tap SIM PIN
  4. Update your settings

To change the SIM PIN on Android:

  1. Go to Settings
  2. Select Security
  3. Tap Change PIN
  4. Create a new PIN


To turn off SIM PIN on Android:

  1. Go to Settings
  2. Select Security
  3. Update your settings

Don’t worry, we have plenty of help available online. Find out how to unlock your mobile.

If your screen shows any of the following when you first put your Virgin Mobile SIM into your phone, then your mobile may be locked to another network:

  • Blocked
  • Barred
  • Incorrect SIM
  • SP lock

If this is the case, there are a number of ways to unlock your phone. For help, simply text us for free on 07533 016 422* during our opening hours (7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday) and one of our team will be happy to help.

*The text is free for Virgin Mobile customers or will be charged at your mobile provider’s standard rates.