What are Virgin Mobiles legacy call costs?


This page applies to anyone that has not updated their Virgin Mobile pay monthly plan since July 2010. If you still have a plan from 2010, this page will outline your current costs for calls and texts within the UK and abroad.

If you have updated your Virgin Mobile plan since 2010, click here to learn more about pay monthly & SIM only charges.

What is Virgin Mobile legacy?

If you have not updated your mobile contract since 21st July 2010, the costs for making calls and using data with your Virgin Mobile will be different from our updated plan holders. To help you understand exactly how much it will cost you, we’ve out together this guide.

If you still haven’t upgraded your Virgin Mobile plan, it might be a good idea to upgrade and get the most out of your contract. Click here to find out our available pay monthly mobile deals.

UK call costs

Calls to:

  • Landlines (1) - 58p per minute

  • Virgin Mobiles (2) - 58p per minute

  • Other Network Mobiles - 58p per minute

  • Channel Islands and Isle of Man (3) - 58p per minute

Calls to Virgin Media Directory Enquiries (118180) - Calls to this number outside your allowance will be charged at £1.50 per minute pls 58p per minute access charge

Freephone numbers (beginning 08) - Free

Texts to all UK network mobiles (2) - 15p per text

Minimum Call Charge - A one-minute minimum charge per call applies

Access Charge - 58p per minute access charge for calls to service numbers that begin 084/ 087/ 09/ 118.

Call rates will always stay the same and there is no difference in cost between making calls during peak or off-peak times. Each call has a minimum cost, after which calls are billed per minute and charges are rounded up to the nearest penny. This, however, excludes calls to landlines and service numbers outside of your allowance.

Other call costs

The following information shows you additional costs included in your Virgin Mobile plan.

  • Calls to Voicemail - Free

  • Picture Messages to all UK mobile networks (2)* - 50p per message*

  • Personal numbers (beginning 070) - 75p per minute

  • Pre-recorded information (789 from a Virgin Mobile) - Free

  • Virgin Mobile Team (789) - Free

  • Calls to Satellite phones - £6.00 per minute

  • Video Calls - 58p per minute

  • 3G Data - £3 per GB per day for usage within the UK only on days that you can access the internet from your phone.

Mobile data is measured in Kilobytes (KB), Megabytes (MB) and Gigabytes (GB). A MB is 1024 KB, and a GB is roughly 1024 MB. Your data usage will be rounded up to the nearest 1KB. If your plan includes a data allowance, you will be charged for any extra data you use once you have used up your total allowance.

MMS Costs

The cost of sending an MMS is 50p per message. However, if your handset settings are incorrect, you may be charged the daily rate for data (33 per GB per day) if you do not have a data allowance. Click here to find out more about costs for SMS and picture messaging.

For more information about your Virgin Mobile plan and handset, check out our handy mobile phone guides

Calls abroad from the UK

International Calls:


European Union and The Republic of Ireland - 19p per minute

Calls to below countries - £1.20 per minute: Albania, Andorra, Armenia, Australia, Belarus, Bosnia and Herzegovina, Canada, China, Dominican Republic, Faroe Islands, Hong Kong, Japan, Macedonia, Malaysia, Moldova, Montenegro, New Zealand, Puerto Rico, San Marino, Serbia, Singapore, South Korea, Switzerland, Taiwan, Turkey.

Rest of the World - £1.50

International Text Messages:


European Union and Republic of Ireland - 6p per text

Rest of the World - 30p per text

Calls from a Virgin Mobile are billed per minute and charges are rounded up to the nearest penny. A minimum call charge of one minute applies to every call made.

When it comes to using your data abroad, you can find out everything you need to know by checking out our Data roaming hub. For everything else, you can read our helpful guide to using your mobile abroad.

(1) Call to landlines covers calls to numbers beginning “01”, “02” and “03” as well as calls to Guernsey, Jersey and Isle of Man.

(2) Many phones can send texts up to three times as long as normal. Long texts from Virgin Mobiles will be delivered as separate messages and you will be charged for each of these texts.

Call forwarding services – which includes numbers beginning with “07744” and “07755” – are not included. Excludes calls and texts to Guernsey, Jersey and the Isle of Man mobiles. Currently excludes calls to Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless.

(3) Calls and texts to mobiles in Channel Islands and Isle of Man are out of allowance.

FAQs

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