How to set up Virgin Mobile voicemail
If you’re a Virgin Mobile customer, this page should tell you everything you need to know about using our Voicemail service.
Your Virgin Mobile account
You can manage your mobile account from the palm of your hands. Simply download the My Virgin Media app, or sign in below.
How do I set up voicemail on Virgin Mobile?
Bought one of our mobile deals? If your voicemail didn’t activate itself when you switched your phone on (it should’ve), sign in on Your Account and choose Plan & Device > Manage Services > Turn on Voicemail.
Virgin Mobile voicemail not working?
If activating it on Your Account didn’t work, dial 222 on your mobile and listen to the full message, then after 20 minutes you should:
- Ignore the ‘PERS’ message, if you’re texted.
- Turn your mobile phone off and on again, and your voicemail should be activated. If you still need help, dial 789 – free, on your Virgin Mobile.
How to set a voicemail PIN
- Hold down 1 for voicemail or dial 222 on your mobile.
- Choose option 3: Settings & Features.
- Follow the instructions to create a 4 to 10 digit PIN. You’ll use this to access your voicemail, even from another phone.
Remember, your PIN can’t be:
- 7890, 2580 or 1210.
- An old voicemail PIN of yours or any part of your mobile number.
The same number repeated (4444) or a sequence up or down (1234, 9876).
You can reset your PIN:
- Call voicemail, use the wrong PIN, choose to ‘Request a new PIN’ – a temporary PIN will be texted to you.
- Redial voicemail and use the temporary PIN in 24 hours (before it expires).
- Create your new PIN.
- Hold down 1 for voicemail or dial 222 on your mobile.
- Choose option 3: Settings > option 3: PIN > option 1: Setting PIN.
How to increase ringing time before voicemail
Everyone can add 30 seconds ring time, including you. Just dial 61+447953222222*30#
And if you got your SIM card after December 2017, you can also extend your ring time by:
- +10 seconds, dial: *61+4474583332221110#
- +15 seconds: *61+4474583332221115#
- +20 seconds: *61+4474583332221120#
- +25 seconds: *61+4474583332221125#
- +30 seconds: *61+4474583332221130#
Picking up messages: how to listen to voicemails
- Hold down 1 for voicemail or dial 222 on your mobile
- Enter your PIN, if you set one
- Choose the option to hear your voicemails.
- Call your mobile and press * when your voicemail greeting starts
- Enter your PIN and choose from your voicemail’s options as usual
- Hold down 1 for voicemail or dial 222 on your mobile
- Tap # and enter your PIN to use your voicemail as usual
For this to work, you’ll need to have set up your voicemail PIN before you left the UK, and here’s what else…
- Sign in on Your Account and go to Plans & Devices.
- Select the mobile you’re taking abroad and tap Manage My Services, then turn on roaming.
In the EU, it’s free for you to receive voicemails and you’ll pay your standard call rate to listen to your messages on your mobile (see: our fair use policy. Elsewhere, you’ll be charged regional call costs. Find out more about using your Virgin Mobile abroad.
What’s a voicemail box number?
If you can call voicemail by holding down 1, the full contact number (the box number) is stored in your mobile. Here’s what it is, if you got your SIM card…
- After December 2017: +447 45833 3222.
- Or before: +447 95322 2222.
For help saving the box number to your voicemail settings or phone book, text 07533 016 422* – help’s available Monday to Friday (7am to 11pm), Saturday and Sunday (8am to 8pm). Or call us. Dial 789 free on your Virgin Mobile, 0345 6000 789* – lines open from 8am to 9pm Monday to Friday; to 8pm Saturday; to 6pm Sunday.
*Call costs may vary.
Voicemail features
You’ve Voicemail Plus, giving you room for 30 messages, up to 3 minutes long. You have 3 weeks to listen to them for the first time before they’re automatically deleted, then 21 days to keep them when you’ve heard the message.
Here’s what else you can do with your mobile’s voicemail….
- Hold down 1 for voicemail or dial 222 on your mobile
- Choose option 2: Greetings
- Follow the instructions to record a friendly greeting. This’ll replace our standard voicemail message, ‘Sorry, but the person you called isn’t available at the moment’.
- Hold down 1 for voicemail or dial 222 on your mobile.
- Choose option 3: Voicemail Settings & Features > option 2: Manage Your Message Alerts > option 1: Turn New Message Alerts On/Off.
Message alerts are free text messages that tell you when you have a new voicemail.
Please see your mobile’s user guide, available online from Virgin Mobile phone support. Any questions, text 07533 016 422* – help’s available Monday to Friday (7am to 11pm), Saturday and Sunday (8am to 8pm).
How to turn off Virgin Mobile voicemail
- Sign in on Your Account > Manage My Services > Voicemail, you can switch it off there.
- Or dial 789 (free on your Virgin Mobile) and ask us to turn off your voicemail for you.
How to access my voicemail on O2
If your household is with both Virgin Media and O2 and you have Volt benefits, you can learn more about setting up and managing your voicemail on the O2 site.
*Call costs may vary.
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