If activating it on Your Account didn’t work, dial 222 on your mobile and listen to the full message, then after 20 minutes you should:
Remember, your PIN can’t be:
The same number repeated (4444) or a sequence up or down (1234, 9876).
You can reset your PIN:
Everyone can add 30 seconds ring time, including you. Just dial 61+447953222222*30#
And if you got your SIM card after December 2017, you can also extend your ring time by:
For this to work, you’ll need to have set up your voicemail PIN before you left the UK, and here’s what else…
In the EU, it’s free for you to receive voicemails and you’ll pay your standard call rate to listen to your messages on your mobile (see: our fair use policy. Elsewhere, you’ll be charged regional call costs. Find out more about using your Virgin Mobile abroad.
If you can call voicemail by holding down 1, the full contact number (the box number) is stored in your mobile. Here’s what it is, if you got your SIM card…
For help saving the box number to your voicemail settings or phone book, text 07533 016 422* – help’s available Monday to Friday (7am to 11pm), Saturday and Sunday (8am to 8pm). Or call us. Dial 789 free on your Virgin Mobile, 0345 6000 789* – lines open from 8am to 9pm Monday to Friday; to 8pm Saturday; to 6pm Sunday.
*Call costs may vary.
You’ve Voicemail Plus, giving you room for 30 messages, up to 3 minutes long. You have 3 weeks to listen to them for the first time before they’re automatically deleted, then 21 days to keep them when you’ve heard the message.
Here’s what else you can do with your mobile’s voicemail….
Message alerts are free text messages that tell you when you have a new voicemail.
Please see your mobile’s user guide, available online from Virgin Mobile phone support. Any questions, text 07533 016 422* – help’s available Monday to Friday (7am to 11pm), Saturday and Sunday (8am to 8pm).