How to use Virgin Mobile parental controls
Parental controls are designed to keep you and your family safe from 18+ only content.
So we’ve broken the topic down into a useful guide around how to turn on parental controls on your Virgin Mobile, and other useful features Virgin Media offer when it comes to safety.
Your Virgin Mobile account
You can manage your mobile account from the palm of your hands. Simply download the My Virgin Media app, or sign in below.
What are Virgin Mobile parental controls?
At Virgin Mobile we're dedicated to looking after our customers in a socially responsible way.
So, to help us protect customers who are under 18, we allow parents to restrict access to sites containing adult material such as gambling sites. Both our mobile and broadband parental controls help to keep your family safe when online.
How do parental controls work?
When Parental control is turned on, a restriction page will be displayed in your browser when a site has been blocked.
For secure sites (HTTPS) that contain adult content, you might get a 'cannot open page' or 'site can't be reached' message in your browser instead of our restriction page.
Parental control may not block mobile apps as these connect to dedicated servers. For details on how to set restrictions on mobile devices and manage access to apps see the internet matters advice on parental controls.
How to turn on Virgin Mobile parental controls
If you’d like to change the Parental control settings on your mobile account:
- Register or log in to Your Virgin Mobile Account
- Select Plan and device
- Select Manage services
Then follow the instructions to turn on parental controls.
You can also call 0345 6000 789* from your child’s phone to turn on parental controls.
*Call costs may vary
This setting is useful if you want to turn off parental controls on a child’s iPhone. Here’s how to turn on or off parental controls on an iPhone.
- Go to Settings, then tap Screen Time.
- Tap Continue, then choose This is My [device] or This is My Child's [device].
If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. To do this, tap Use Screen Time Passcode to create a passcode
It’s important you choose a passcode that’s different to the one you use to unlock your device.
To turn parental controls off on Android, you need to go to the Play Store.
Then, select the Menu icon on the upper-left edge of your screen.
From there, go down to find Settings.
Tap Parental Controls and select the setting to “off” to disable parental controls.
How to change parental controls on Virgin Mobile
If you’d like to change the Parental control setting:
- Register or log in to Your Virgin Mobile Account
- Select Plan and device
- Select Manage services
To turn Parental control off we'll ask you to confirm some details so we can check that you’re 18 or over, and once this is done, we’ll make the change to your Parental control setting.
Changes to the Parental control setting usually take around two hours to update, but sometimes can take a little longer.
Useful mobile parental control FAQs
WebSafe are safety settings that are selected to work over your home broadband connection. This means that when a mobile is connected over your home Wi-Fi, your WebSafe settings will activate.
Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband.
Parental controls are set to work when the mobile device is connected to the Wi-Fi network. This means that they won’t work when you are away from home, or using mobile data.
For more information, browse our online safety blogs for hints, tips and insights on how to protect yourselves and your children from the dangers and difficult trends when online.
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