I'm having mobile phone issues


Whether you’re having trouble making calls, sending texts or with your mobile data, we can help. Check out our handy troubleshooting tips to fix your network connection problems.

I can't make calls

Having trouble making calls on Virgin Mobile? There are a few things you can do to improve your signal and call quality.

My phone won’t send or receive text messages

Having trouble sending or receiving text or picture messages? Check out our helpful troubleshooting tips.

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