How to set up WiFi and 4G Calling

Find out how to use Wi-Fi calling and 4G calling on your Virgin Mobile device here.

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What’s WiFi Calling?

WiFi Calling lets you make and receive voice calls and texts over a WiFi network instead of using a cellular network. WiFi Calling has huge benefits if your network signal is weak or unavailable and WiFi is available.

It can improve call quality and WiFi calling can also extend your phone's battery life as weak mobile signals cause your phone to use more power to boost the connection.

Who can get Virgin Media WiFi Calling?

If you’re on one of our Pay Monthly plans, and your mobile has WiFi Calling capability (see list below), then you can. Everywhere there is a WiFi connection your phone can switch to use that for calling! If you’re on one of our Pay Monthly SIMs, or your phone was bought from a retailer (or originally from another mobile network), our WiFi Calling service may work for you (but we can’t always guarantee it).

How to enable WiFi Calling and how it works

If your device supports WiFi Calling, simply call us by dialling 789 from your Virgin Mobile phone and ask them to activate WiFi Calling for you, then…

Why is WiFi Calling not working?

What is 4G Calling?

4G Calling (or Voice over LTE – VoLTE for short) is exactly what it says on the tin. It's voice calls over a 4G LTE network, rather than the 2G or 3G connections which are usually used, and as you don’t have to switch to 3G when making a call with 4G Calling, that means you can also keep using 4G for other functions on your phone while on a call so it stops your internet connection slowing down.

We mainly tend to think of 4G or 5G as mostly being about downloading, streaming and web browsing, and indeed that’s primarily what it’s been used for so far, but because of the faster connections, it can also be used to improve calls, which is why many networks have started offering 4G Calling.

Also, if you move into an area which has a poorer 4G or 5G connection, you can seamlessly switch from 4G Calling to WiFi Calling on the same call to keep the call quality as high as possible.

How do I enable 4G Calling on Virgin Mobile and make calls using my data?

Firstly make sure you have the latest version of your device’s software installed on your phone and enable 4G Calling / VoLTE through the device Settings (see manufacturers website for full details on how to do this). Once this is done, simply call us on 789 from your Virgin Mobile phone, or on 0345 6000 789, and ask them to enable 4G Calling for you.

Additional WiFi and 4G Calling FAQs

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