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How to set up WiFi and 4G Calling

Find out how to use Wi-Fi calling and 4G calling on your Virgin Mobile device here.

 



What’s WiFi Calling?

Taking and making calls, checking your voicemail and texting using WiFi – no mobile signal.

 



Who can get Virgin Media WiFi Calling?

You can – where there’s a WiFi connection – when you’re on our Pay Monthly SIM and mobile that can do WiFi Calling (listed below). If your phone’s from another mobile network and you’re on our SIM only plan, our WiFi Calling service may work for you (but we can’t guarantee).

 



What devices support WiFi Calling?

All these, plus more coming soon.

 

  • 6 (or 6 Plus, 6S, 6S Plus), 7 (or 7 Plus), 8 (or 8Plus), 11 (or 11 Pro, 11 Pro Max), 12 (or 12 Pro, 12 Pro Max, 12 Mini)
  • X (or XS, XS Max, XR)
  • SE (or SE2)
  • Fold 5G (or Fold 2 5G)
  • XCover 4S
  • Z Flip (or Z Flip 5G)

 

Galaxy…

  • A6, A7, A10, A40, A20E (or A20S), A41, A42 5G,A50, A51 (or A51 5G), A70, A71, A80, A90 5G 
  • J6 (or J6+). 
  • M11, M30S, M31 (or M31S), M51
  • Note 9, 10 (or 10+, 10+ 5G, 10+ Lite), 20 (or 20 Ultra)
  • S10 (or S10+, S10e, S10 Lite, S10 5G), S20 (or S20+, S20 5G, S20 Ultra 5G, S20 FE) 
  • Mate 40 Pro
  • P30 (or P30 Pro), P40 (or P40 Pro, P40 Pro+, P40 Lite, P40 Lite 5G)
  • P Smart


How to enable WiFi Calling and how it works

There’s no app to download or special service to sign up for, simply…  

1. Connect to WiFi 

Maybe your home broadband, our free hotspots or a public network – even where there’s no mobile signal (on the tube, in a lift). You need good, reliable WiFi coverage with enough bandwidth – around 10MB for a half hour WiFi Call. If you can save the password for your home and any private networks, even better, your phone will reconnect automatically when you’re in range. 

 

2. Switch on WiFi Calling in your mobile’s settings

How to enable Wi-Fi calling on iPhone:

  • go to your Settings > Phone > WiFi Calling > Turn On / Off. Just so you know, you might be asked to confirm your address for the emergency services (find out why in FAQs at the end). 

How to enable Wi-Fi calling on Android: perhaps you could choose to…

  • Swipe down on the notification bar at the top of your screen (opens your Quick Settings Menu) > tap the WiFi Calling button on or off. 
  • Or go to: Settings > WiFi Calling > On / Off. 
  • Or from your home screen tap Phone > Menu > Settings > WiFi Calling > On / Off.

To disable WiFi Calling, come back to these settings and choose Off.

 

3. Call and text as normal

When you’re using WiFi Calling, you’ll see the symbol at top of your screen but it won’t cost you extra or use your data. WiFi calls and text messages are included in your monthly allowance – only when that’s used up, will you be charged your standard rate. For the best sound quality, call someone who has their WiFi Calling on as well – you’ll hear each other in higher definition. 

And if the WiFi disconnects mid-conversation? Well, your phone could switch itself to 4G Calling, if your mobile data’s on – or back to using the available mobile signal.

 



Why is WiFi Calling not working?


WiFi Call isn’t showing on your screen

If WiFi Calling’s turned on in your phone’s settings (worth a check), perhaps your WiFi signal’s too weak or the connection’s unreliable. 

 

Or you may need to download the newest available software update and restart your mobile. Here’s how to do this on your:

  • iPhone: Settings > General > Software Update
  • Android’s may vary but try: Settings > Software Update > Download & Install

If that’s not the issue, try saving the Access Point Name settings to your SIM – if you haven’t had it long – by texting ALL to 78992.

Or perhaps your mobile has a problem? Please check by trying your SIM in another handset.

Poor sound quality

Sharing WiFi with lots more devices and people who’re streaming (Netflixing, Zooming) can cause poor sound quality – there’s just not enough bandwidth. 

  • Run a WiFi speed test. 
  • Disconnect a device from the network or stopping streaming can help. 

If you’re WiFi Calling at home and you have our broadband Hub 3, sign in on the Virgin Media Connect app and go to Broadband > Hub 3. You’ll see a list of devices connected to your home WiFi and the option to take some offline – select them and press Pause Device to free up bandwidth for your WiFi Calls. 

 

Dropped WiFi Calls

When you disconnect from WiFi mid-call and there’s no 4G or mobile signal for your phone to switch to, your WiFi Call will drop and you’ll have to ring back. 

  • Stay close to the broadband Hub or WiFi hotspot.
  • And try moving your Hub close as you can to the middle of your home.
  • Switch off WiFi Calling until your somewhere the connection’s stronger.

 



What is 4G Calling?

Taking or making calls on our 5G network (4G Calling) stops your internet connection slowing down. You can use your apps mid-conversation – which sounds clearer between compatible phones – and enjoy faster data for nothing extra. 4G Calling’s included in your monthly data allowance. Only when that’s used up will you be charged your standard rate.

 

Who can get 4G Calling?

You can – in the UK where there’s Virgin Mobile coverage – when you’re on our Pay Monthly 5G SIM and mobile that can do 4G Calling (listed below). If your phone’s from another mobile network and you’re on our SIM only plan, our 4G Calling service may work for you (can’t guarantee).

Which devices support 4G Calling?

All these, plus more coming soon.

  • 6 (or 6 Plus, 6S, 6S Plus), 7 (or 7 Plus), 8 (or 8Plus), 11 (or 11 Pro, 11 Pro Max), 12 (or 12 Pro, 12 Pro Max, 12 Mini)
  • X (or XS, XS Max, XR)
  • SE (or SE2)
  • Note 10+ (or 10+ 5G), 20 5G (or 20 Ultra 5G)

 

Galaxy…

  • A12, A21s, A32 5G, A40, A41, A42 5G, A50, A51, A52 5G
  • S10 (or S10+, S10e), S20 Ultra 5G (or S20 FE, S20 + 5G)


How do I enable 4G Calling on Virgin Mobile and make calls using my data?

 

Android

4G Calling should switch on automatically on a compatible mobile. If it hasn’t, you maybe need to download the newest available update for 4G Calling on your Android and restart your phone.

 

iPhone

Download the newest iOS software updates for 4G Calling on your iPhone , if you haven’t already. Afterwards, go to Settings > Mobile Data Options > Picking Voice & Data > Turning on VoLTE (meaning 4G Calling).

 



Additional WiFi and 4G Calling FAQs

 

You can use 4G Calling when you’re disconnected from WiFi. 
Maybe the top of your screen says 4G or WiFiCall? Some devices are different. If you’re in any doubt that Virgin Media WiFi Calling is working – have you checked it’s compatible with your device? – please switch it on and off again, and also run your mobile’s newest software update.
4G and WiFi calls are included in your monthly allowance – only when this runs out will you be charged your usual rate.  

It’s a UK only service for now. 

Yes. If there’s no mobile signal for your phone to use, it’ll switch to WiFi Calling when it’s online. As this stops the operator pinpointing your location, you’ll have to be more specific when directing the emergency services.