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How do I use Virgin Mobile 4G

Calling and WiFi Calling to make calls? 

 

 

4G calling
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What is 4G Calling? 

4G Calling helps you make crystal-clear calls on our 5G network, at no extra cost on your monthly bill. So, your calls will connect quicker and sound clearer, and your data connections should feel quicker, too. You’ll be able to jump on a call while you’re using maps or browsing the web, without your data slowing down.

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What is 4G Calling? 


4G Calling helps you make crystal-clear calls on our 5G network, at no extra cost on your monthly bill. So, your calls will connect quicker and sound clearer, and your data connections should feel quicker, too. You’ll be able to jump on a call while you’re using maps or browsing the web, without your data slowing down.

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Turn on 4G Calling to make
crystal-clear calls like never before 

We want to make sure you’re ready to use 4G Calling on our awesome 5G network, so your calls are clearer than ever, and you can stay connected to superfast 4G – even when you’re chatting away.

Before you start, make sure your device has the latest software installed. If it doesn’t, just follow the steps from your device’s manufacturer.
 


If you’re using a compatible Android phone, it’ll be switched on automatically.


If you’re using a compatible iPhone, make sure you pop it on by:
 

  1. Heading to Settings
  2. Tapping on Mobile Data Options
  3. Picking Voice & Data
  4. Turning on VoLTE
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Turn on 4G Calling to make
crystal-clear calls like never before 


We want to make sure you’re ready to use 4G Calling on our awesome 5G network, so your calls are clearer than ever, and you can stay connected to superfast 4G – even when you’re chatting away.

Before you start, make sure your device has the latest software installed. If it doesn’t, just follow the steps from your device’s manufacturer.
 


If you’re using a compatible Android phone, it’ll be switched on automatically.


If you’re using a compatible iPhone, make sure you pop it on by:
 

  1. Heading to Settings
  2. Tapping on Mobile Data Options
  3. Picking Voice & Data
  4. Turning on VoLTE
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What is WiFi Calling? 

Our network already reaches 99% of the UK’s population. But if you ever find yourself in a no-signal spot, turning on Virgin Media WiFi Calling can keep you connected. When activated, you can keep calling and texting wherever there’s WiFi, at no extra cost if you’re a Pay Monthly customer with an eligible device.


You’ll need to activate WiFi Calling the first time, but after that it’s automatic. If there’s WiFi in range, you’ll switch straight over to WiFi Calling. So if you hit a low-signal spot at home, in a café, in the office, or anywhere else with a WiFi connection, you can stay connected. And if the person you’re phoning has WiFi Calling switched on as well, you’ll enjoy a super-clear HD connection.
 

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What is WiFi Calling? 


Our network already reaches 99% of the UK’s population. But if you ever find yourself in a no-signal spot, turning on Virgin Media WiFi Calling can keep you connected. When activated, you can keep calling and texting wherever there’s WiFi, at no extra cost if you’re a Pay Monthly customer with an eligible device.


You’ll need to activate WiFi Calling the first time, but after that it’s automatic. If there’s WiFi in range, you’ll switch straight over to WiFi Calling. So if you hit a low-signal spot at home, in a café, in the office, or anywhere else with a WiFi connection, you can stay connected. And if the person you’re phoning has WiFi Calling switched on as well, you’ll enjoy a super-clear HD connection


 


   

What is WiFi Calling?


Stay connected in even more places, with Virgin Mobile WiFi Calling 


Switch on Virgin Mobile WiFi Calling and you can keep calling and texting from anywhere there’s WiFi. Whether you’re at home, in a café, in the office or anywhere else with a WiFi connection, you’ll automatically switch to WiFi Calling at no extra cost. Perfect when our 99% population coverage doesn’t quite hit the spot.

If you’re on a compatible Android phone, you won’t have to do anything – WiFi Calling will automatically switch on. If you’re on a compatible iPhone, go to Settings > Phone > WiFi Calling. Easy! 
 

  • No change to your monthly bill – WiFi calls and texts come out of your monthly allowance
  • Switch over automatically to WiFi Calling to keep texting and chatting– set up once and your device will always use WiFi Calling when you’re connected to WiFi

 

FAQs

Any customer with a Pay Monthly plan – with or without a mobile phone – and a device that’s compatible with 4G Calling.

You’ll need one of these devices to use 4G Calling:

Apple: iPhone SE, iPhone 6, 6 Plus, 6S, 6S Plus, iPhone 7, 7 Plus, iPhone 8, 8 Plus, iPhone X, XS, XS Max, XR, iPhone 11, 11 Pro, 11 Pro Max, iPhone SE2, iPhone 12, 12 Pro, 12 Pro Max and 12 Mini

Samsung: Galaxy S10, S10+, S10e, Galaxy S20 Ultra 5G, S20 FE, S20+ 5G, Galaxy A51, A32 5G, A42 5G, A40, A41, A50, A12, A21s, A52 5G, Note 10+, Note 10+ 5G, Note 20 5G and Note 20 Ultra 5G.

Huawei: P40

All of these devices support 4G Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our 4G Calling service. If your supported device doesn’t have the 4G Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet, don’t worry, we’ll be adding 4G Calling to more devices soon.

Any customer with a Pay Monthly plan and a supported device.

You’ll need one of these devices to use WiFi Calling:

Apple: iPhone SE, iPhone 6, 6 Plus, 6S, 6S Plus, iPhone 7, 7 Plus, iPhone 8, 8 Plus, iPhone X, XS, XS Max, XR, iPhone 11, 11 Pro, 11 Pro Max, iPhone SE2, iPhone 12, 12 Pro, 12 Pro Max, 12 Mini

Samsung: Galaxy A40, A20E, A20S, A21S, A50, A41, A51, A51 5G, A6, A7, A70, A71, A80, A10, A42 5G, A90 5G, Galaxy S9, S9+, Galaxy S10, S10+, S10e, S10 Lite, S10 5G, S20, S20+, S20 5G, S20+ 5G, S20 Ultra 5G, S20 FE, Galaxy J6, J6+, Galaxy Note 9, Note 10, Note 10+, Note 10+ 5G, Note 10 Lite, Note 20, Note 20 Ultra, Galaxy M31, M30S, M51, M31S, M11, Galaxy Z Flip, Z Flip 5G, Fold 5G, Fold 2 5G, and XCover 4S

Huawei: P30, P30 Pro, P40, P40 Pro, P40 Pro+, P40 Lite, P40 Lite 5G, Mate 40 Pro, P Smart

All of these devices support WiFi Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our WiFi Calling service. If your supported device doesn’t have the WiFi Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet, don’t worry, we’ll be adding WiFi Calling to more devices soon.

That’s totally fine. 4G Calling keeps you connected when you’re not hooked up to WiFi.

If you’re having problems with dropped calls or poor call quality when using WiFi Calling, it might be because you’re moving in and out of WiFi networks or there are a lot of devices trying to use the same WiFi connection.

If you don’t see WiFi Call displayed on your device when you’re connected to WiFi, check that your device has WiFi and WiFi Calling switched on. If you can see WiFi Call displayed on your device, there might be a problem with the WiFi connection that your device is using.

If you’re using WiFi at home, make sure your device is in range of the WiFi hub, check your broadband connection and contact your broadband provider if you still have a problem.

If you’re not using your home WiFi, moving away from the hotspot your device is connected to will mean your connection will drop out. If there’s poor WiFi coverage where you are, switch off WiFi Calling until you’re in an area where the WiFi connection is stronger.

All 4G Calling usage will deplete from Pay Monthly plan allowance. Any 4G Calling usage beyond inclusive allowance will be charged at the standard rates of the Pay Monthly plan. Access to 4G Calling service requires a 5G Pay Monthly plan and a compatible device. Virgin Media can’t guarantee that devices not supplied directly by Virgin Media will be compatible with 4G Calling. UK only.

Different devices work in different ways – you may see 4G or WiFiCall displayed at the top of your screen. 

Not seeing WiFiCall on your device when you’re connected to WiFi and making a phone call?

  • Check your phone is compatible with Virgin Media WiFi Calling, using the list above.
  •  Make sure your device is updated with the latest software version.
  • Switch WiFi Calling off and on again using the instructions above.

That’s one of the great things about 4G Calling and WiFi Calling – they come at no extra cost on your monthly bill. 4G and WiFi calls and texts come out of your monthly allowance. If you’ve used up all of your allowances, WiFi calls and texts are charged at the usual rate for your plan. To check your call costs, go to our call charges page.


Call charges

Afraid not. 4G Calling and WiFi Calling only work in the UK. To find out more about our roaming service, check out our roaming help page.


Roaming help

If you need to call the emergency services, your phone will try to use a mobile network signal for any calls to emergency services. If there’s no mobile signal where you are, but you’re connected to WiFi, your phone will use WiFi Calling. It’s worth noting that if you’re using WiFi Calling, the emergency-services operator won’t be able to work out your location, so you’ll need to let them know where you are.

Follow the instructions for your device higher up on this page and change the 4G or WiFi Calling option to Off.

 

 

Need more help?

  • Try your SIM in another device to see if the issue is with the handset 
  • If you have recently swapped to a new SIM and are looking for the APN Settings (Access Point Name), please send a text message with the word ALL to 789922. You’ll then receive a text message advising you to save these settings to the handset

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