How to set up WiFi and 4G Calling


Find out how to use Wi-Fi calling and 4G calling on your Virgin Mobile device here.

Your Virgin Mobile account
You can manage your mobile account from the palm of your hands. Simply download the My Virgin Media app, or sign in below.

What’s WiFi Calling?

Taking and making calls, checking your voicemail and texting using WiFi – no mobile signal.

Who can get Virgin Media WiFi Calling?

You can – where there’s a WiFi connection – when you’re on our Pay Monthly SIM and mobile that can do WiFi Calling (listed below). If your phone’s from another mobile network and you’re on our SIM only plan, our WiFi Calling service may work for you (but we can’t guarantee).

What devices support WiFi Calling?

All these, plus more coming soon.

How to enable WiFi Calling and how it works

There’s no app to download or special service to sign up for, simply…


Why is WiFi Calling not working?

What is 4G Calling?

Taking or making calls on our 5G network (4G Calling) stops your internet connection slowing down. You can use your apps mid-conversation – which sounds clearer between compatible phones – and enjoy faster data for nothing extra. 4G Calling’s included in your monthly data allowance. Only when that’s used up will you be charged your pay monthly call charges.

As you can switch from 4G Calling and WiFi Calling on the same call, have a look for the symbol at the top of the screen and see which you’re using.

How do I enable 4G Calling on Virgin Mobile and make calls using my data?

Additional WiFi and 4G Calling FAQs

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