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How do I use Virgin Media WiFi Calling to make calls?

Virgin Media WiFi Calling uses a WiFi signal to connect you to your friends and family at no extra cost. Sounds good, right! Here’s everything you need to know about what WiFi Calling is and how to get set up. Simply check out the video for more info.

What is Virgin Media WiFi Calling?

On the rare occasion that you might find yourself in a no-signal spot, turning on Virgin Media WiFi Calling can keep you connected.

When activated, at no extra cost you can keep calling and texting wherever there’s WiFi, as long as you’re a customer on a Pay Monthly plan with a supported device.

It’s automatic, too. If there’s WiFi in range, your device will choose WiFi Calling when you call someone. And if the person you’re phoning has WiFi Calling switched on as well, you’ll enjoy a super-clear HD connection.

The added bonus? There’s no extra app to download. Just head to your device’s WiFi settings to turn on WiFi Calling. Plus, you only need to activate WiFi Calling once – after that, you’ll connect automatically. Easy.

Wifif icon on mobile phone

How to set up WiFi Calling?

Setting up WiFi Calling for your Apple or Samsung device couldn’t be easier. Before you start, make sure that your device has the latest software installed, and if not, follow the steps from your device’s manufacturer to find out how to do this.

Support with iOS Software updates for an Apple device
Support with Android software update for a Samsung device

You can get further support with your device here.

If your device isn’t supported yet don’t panic, we’ll be adding WiFi Calling to more devices soon.

Once your device is up to date, just head to your device’s WiFi settings to turn on WiFi Calling – there’s no extra app to download. Plus, you only need to activate WiFi Calling once, and after that you’ll connect automatically. Easy.


Any customer with a Pay Monthly plan and a supported device, using your Virgin Mobile SIM.

Which phones devices support WiFi Calling?

You’ll need one of these phones devices to use WiFi Calling:

Apple: iPhone 6S, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max.

Samsung: Samsung S9, S9+, S10, S10+, S10e, S20, S205G, S20+5G, S20Ultra5G, Note10, Note 10+ and Note 10+5G

All of these devices support WiFi Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our WiFi Calling service. If your supported device doesn’t have the WiFi Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet don’t panic, we’ll be adding WiFi Calling to more devices soon.

When your device is connected to a WiFi network, you’ll see WiFiCall displayed at the top of your device’s screen. We’ll also send you a text message when you first activate WiFi Calling.

Not seeing WiFiCall on your device when you’re connected to WiFi and making a phone call?

  • Check your phone is compatible with Virgin Media WiFi Calling, using the list above
  • Make sure your device is updated with the latest software version
  • Switch WiFi Calling off and on again using the instructions above

There’s no change to your monthly bill – WiFi calls and texts come out of your monthly allowance. If you’ve used up all of your allowances, WiFi calls and texts are charged at the usual rate for your plan. To check your call costs, check out our call charges page.
Call charges

No. WiFi Calling only works in the UK. To find out more about our roaming service, check out our roaming help page.
Roaming help

If you need to call the emergency services, your device will try to use a mobile network signal. If there is no mobile signal where you are, but you are connected WiFi, your device will use WiFi Calling. However, the emergency services operator won’t be able to automatically know your location, so you will need to tell them where you are.

Your device will need to remain connected to the WiFi connection for the call to continue. Your call will drop out if that connection is broken.

Follow the instructions for your device higher up on this page, and ensure the WiFi Calling option is set to Off.

If you’re having problems with dropped calls or poor call quality when using WiFi Calling, it might be because you’re moving in and out of WiFi networks or there are a lot of devices trying to use the same WiFi connection.

If you don’t see WiFi Call displayed on your device when you’re connected to WiFi, check that your device has WiFi and WiFi Calling switched on. If you can see WiFi Call displayed on your device, there might be a problem with the WiFi connection that your device is using.

If you’re using WiFi at home, make sure your device is in range of the WiFi hub, check your broadband connection and contact your broadband provider if you still have a problem.

If you’re not using your home WiFi, moving away from the hotspot your device is connected to will mean your connection will drop out. If there’s poor WiFi coverage where you are, switch off WiFi Calling until you’re in an area where the WiFi connection is stronger.

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