How to move home with Virgin Media

We’ve done all we can to make moving your Virgin Media broadband, landline and TV services as straightforward as possible.

The first thing to do is check our services are available at your new address. Just enter your new postcode below to find out.

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Moving home with Virgin Media is simple

1. Book your move

Once you know you can use our services at your new address, get in touch to book your move. We’ll take a few details from you (like your new address) and start getting everything ready for your moving day.

2. Choose your package

When you’re booking your move, let us know if you want to choose a new package for your new home. You might also need to change it if your current package isn’t available at your new address.

3. Pack our kit

Make sure to take our kit with you when you move. All our services will be set up so, once you’re in your new home, all you need to do is plug it in and you’ll be up and running the very same day.

Why stay with Virgin Media?

With us, you’ll get superfast reliable broadband with up to 1Gbps of speed.

And if you’re a Virgin TV customer, you’ll be able to enjoy sports and movies, plus access over 200 channels.

Ultrafast, ultra-reliable

Ultrafast, ultra-reliable

Unlimited downloads – no data caps

Unlimited downloads – no data caps

Free servicing and repairs

Free servicing and repairs

New home, new package

We’ve got something to suit everyone, so you may want to try a new package in your new home.

Broadband

Broadband

With ultrafast speeds, ultra-reliability and flexible plans, you can customise a broadband only deal to suit you.

Broadband, VOLT and mobile

Broadband, VOLT and mobile

Connect and chat with loved ones by bundling your broadband and landline into one easy-to-manage package.

Broadband, TV and phone

Broadband, TV and phone

Combine superfast broadband, a TV package and landline to create a perfect all-in-one deal with just one monthly fee.

Moving home with Virgin Media FAQs

Find out what you need to do when you move, and how moving can affect your Virgin Media services.

What do I need to book my move?

We’ll need a few details from you to arrange moving our services. When you get in touch, please make sure you have the following information to hand:

  • Account number or home phone number
  • New address
  • Contact number
  • Moving date
  • Preferred installation date

We’ll take you through your options, make sure you’re on the right package and start getting everything ready for your move.

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