Here’s everything you need to know if you're moving home and want to take your Virgin Media services with you.
Check your address
Use the postcode checker to make sure Virgin Media is available at your new address.
Keep or change your package
Keep your package the same or change things up for your new home.
Tell us when you plan to move
Get in touch so we can get everything ready for your move in.
Set up your services
Ultra-fast set up with our QuickStart self-install. If you need an engineer, we’ll let you know.
You’ll need to let us know
Your move out date
Your move in date
If you have any accessibility needs
If you want to keep or change your existing package
Before you book
We’ll apply a transfer fee to your next bill which covers the cost of moving your services to your new address
Your contract will stay the same unless you decide to change your package
Check if Virgin Media is available at your new address, then chat to us online to book your move
Moving home with Virgin Media FAQs
Not sure what you need to do when you’re moving home? Want to know how moving can affect your Virgin Media services? Get the answers to all your questions here.
If you’re an existing customer, you can use this page to book your move and we’ll help you get your services up and running in your new home. The earlier you let us know about your move, the easier it is for us to arrange your installation.
If you haven’t signed up to Virgin Media yet but you’d like to use our services when you get to your new place, you can arrange your installation up to 60 days before your move in date. And don’t worry, if things change we can reschedule. Enter the postcode of your new address and take a look at our package options here.
We wouldn’t want to disconnect your old home while you’re still there, so we need your moving out date to make sure we only disconnect your services when you’re ready.
We also need to make sure we activate your services on the right day, which is why we ask for your move in date. Don’t worry, we know this can change—just let our team know if you need to reschedule.
We highly recommend you tell us about your move as soon as you get a firm date. That way, we can aim to have our services up and running on the day you get the keys.
Yes, there is a £20 charge to cover the cost of moving our services to your new address, or £35 if you're changing packages.
You’ll need to give us at least 30 days’ notice so we can arrange cancelling your services. You’ll be charged up until your services are disconnected and you may also have to pay a cancellation fee if you’re still within your contracted period.
You’ll also need to return your Virgin Media equipment to us. We’ll let you know how to do this when you get in touch.
If your new home is in the same dialling code area, you may be able to keep your number. We can check this for you when you’re booking your move.
Not a problem. If anything changes, give us as much notice as possible so we can change your date or get you back up and running at your current address.
Either way, it’s best to chat to us online.
Absolutely. Give us their details when you book your move, we’ll get in touch with them and help them get set up (as long as they’re over 18).
You can also get up to £50 by recommending them through our refer a friend scheme.