Moving home with Virgin Media FAQs
Find out what you need to do when you move, and how moving can affect your Virgin Media services.
How to move home with Virgin Media
We’ve done all we can to make moving your Virgin Media broadband, landline and TV services as straightforward as possible. The first thing to do is check our services are available at your new address. Just enter your new postcode below to find out.
Are you a student? Let us know your plans
Moving home with Virgin Media is simple
1. Book your move
Once you know you can use our services at your new address, get in touch to book your move. We’ll take a few details from you (like your new address) and start getting everything ready for your moving day.
2. Choose your package
When you’re booking your move, let us know if you want to choose a new package for your new home. You might also need to change it if your current package isn’t available at your new address.
3. Pack our kit
Make sure to take our kit with you when you move. All our services will be set up so, once you’re in your new home, all you need to do is plug it in and you’ll be up and running the very same day.
Why stay with Virgin Media?
With us, you’ll get superfast reliable broadband with up to 1Gbps of speed. And if you’re a Virgin TV customer, you’ll be able to enjoy sports and movies, plus access over 200 channels.
Ultrafast, ultra-reliable
Unlimited downloads – no data caps
Free servicing and repairs
New home, new package
We’ve got something to suit everyone, so you may want to try a new package in your new home.
Broadband
With ultrafast speeds, ultra-reliability and flexible plans, you can customise a broadband only deal to suit you.
Broadband, VOLT and mobile
Connect and chat with loved ones by bundling your broadband and landline into one easy-to-manage package.
Broadband, TV and phone
Combine superfast broadband, a TV package and landline to create a perfect all-in-one deal with just one monthly fee.
Speed things up by signing in
The easiest way to plan your move is to sign in to your My Virgin Media account, so we’ll already have your current details to hand.
What do I need to book my move?
We’ll need a few details from you to arrange moving our services. When you get in touch, please make sure you have the following information to hand:
- Account number or home phone number
- New address
- Contact number
- Moving date
- Preferred installation date
We’ll take you through your options, make sure you’re on the right package and start getting everything ready for your move.
We highly recommend you tell us about your move as soon as you get a firm date. That way, we can aim to have our services up and running on the day you get the keys.
Yes, there is a £20 charge, or £35 per transfer if you are a new or recontracting customer on or after 25th May 2023, to cover the cost of transferring our services to your new address.
You’ll need to give us at least 30 days’ notice, so we can arrange cancelling your services. You’ll be charged up until your services are disconnected and you may also have to pay a cancellation fee if you’re still within your contracted period.
You’ll also need to return your Virgin Media equipment to us, we’ll let you know how to do this when you get in touch.
If your new home is in the same dialling code area, you may be able to keep your number. We can check this for you when you’re booking your move.
Not a problem – if anything changes, give us as much notice as possible so we can change your date or get you back up and running at your current address.
Either way, just get in touch.
Absolutely. Give us their details when you book your move, we’ll get in touch with them and help them get set up (as long as they’re over 18).
You can also get up to £50 by recommending them through our refer a friend scheme.