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We are currently experiencing some challenges responding to these requests. Please allow 72 hours for the team to get back to you

 


We’re coming along for the ride!

Thanks for deciding to take us with you. Here’s a quick summary of what’s going to happen next.


After processing all the info you’ve provided, we'll pop over an email to the email address registered on your account with a recap of the services you’ll continue to enjoy after your move.

One of our team will be in touch with you shortly to discuss the details of your move.

 

Prices may change at any time during the contract.

New customers only.  SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS.  Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period? When you take a service from us you will be agreeing to commit to taking that service for a minimum amount of time (e.g. 12 or 18 months).  We call this a minimum period, minimum term or minimum commitment period but they mean the same thing.  Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home?  If you cancel during the minimum period you may need to pay an Early Disconnection Fee, including where you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early.  The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. You can find out more details on the Early Disconnection Fee and process by visiting the Legal Stuff section of the website here.  For the full terms and conditions please click here.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. Calls may be monitored.

£25 set up fee includes £25 activation fee + delivery to

store via Click & Collect. For optional home delivery, add £5. Engineer installation fee (£40) may apply.

QuickStart: only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

VIVID 350 Availability: Available in selected areas only – use our postcode checker to see if available in your area yet.

Speeds refer to download speeds. Speed achievable by 50% of customers at peak times (8pm,-10pm, Monday-Sunday).  External factors can affect speed. Speed assumes equipment is at optimum speed & capacity, device limitations apply.

UK's fastest widely available broadband/download speed:  Virgin Media vs major UK ISPs advertised max download speeds.