Billing 
Change my package 
My current package 
Email 
Home move 
Service status 
Help 
Account settings Check my Virgin Media Service Status
Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below.
If you want to read more on how to find Virgin Media issues in your area, we’ve got some handy info for you below.
Is Virgin Media down in my area?
There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name.
Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area.
What do the colours mean?
Yellow
There’s a network fault in your area. You’ll see the problem listed and information on when it should be fixed.
Green
There are no Virgin Media network issues affecting services in your area. If you’re experiencing issues with your Virgin Media services, these could only be affecting the services in your home, so it’s best to run a test or read our handy help guides to fix things.
If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page.
- Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status).
- Next, tap Check.
- The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone.
- Tap the results to find out more about the issues, and when we expect them to be fixed. You’ll also be able to find out if you’re eligible for any automatic compensation.
- No issues in your area? Tap the service that’s being affected and either run further tests to fix things, or read our handy help guides which can help with lots of faults. You can find more about your broadband speed, how to improve your WiFi speed if you have Virgin Media internet problems, understand TV error codes, how to reset the TV box, and much more.