How do I check my service status?

If you have an issue with your broadband, TV, phone or mobile service you can run a test online via our Service status page.

You can access Service status on the move, just download our My Virgin Media app

Here’s how to run a test…

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1. Go to Service status and select Sign in or…enter your postcode and select Continue

2. Select the service you wish test

3. Follow the steps on screen to run your test

4. Once you’re test is complete we’ll provide you with further help or put you in touch with the right team

Check out our helping hand video for more details on how Service status works.