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How do I check my service status?

If you have an issue with your broadband, TV, phone or mobile service you can run a test online via our Service status page.

Mobile phone screen display a Virgin Media outage message

It’s really simple and quick...

  • Run tests on your services and kit
  • Check your area for network outages
  • Book an engineer appointment
  • Manage devices on your network
  • Sign up for updates via text or email
  • Replace your old or faulty kit

You can access Service status on the move, just download our My Virgin Media app

Here’s how to run a test…

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Swipe through to see how:

Sign into the service status page

1. Go to Service status and select Sign in or…enter your postcode and select Continue

Select the service you wish to test

2. Select the service you wish test

Running test, scanning for faults

3. Follow the steps on screen to run your test

Test results, further help

4. Once you’re test is complete we’ll provide you with further help or put you in touch with the right team

Need more help?

Check out our helping hand video for more details on how Service status works.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in