How do I check my service status? 

Checking the status of your broadband, TV and phone service is quick, simple and can be done online from our service status page. Running a service status test will inform you of any issues we know of in your area, how it may affect your services and when we expect the issue to be resolved.

To run a test, sign in to your My Virgin Media account and select the Service status button at the top of the page. The results of your test will be shown on the next page, showing whether there are any known issues for your broadband, TV and phone services respectively.

We can also see if your Virgin Media equipment is working properly in your home and, if there’s anything wrong, give you some simple tips to help get you back up and running.

If you think you have an issue and it’s not showing up on the results screen, you can run a further test on your services using the buttons on the right hand side of the screen.

Check your service status on the go

Checking your service status has never been easier, thanks to the My Virgin Media app. Along with being able to check your package and see your bills, the app lets you check your service status too. It’s simple to use, totally free and can be used wherever you’re connected to the internet.