How do I change my Virgin Media hub's WiFi password?

Last updated: June 26, 2017

Select your Virgin Media Hub below for information on how to change the WiFi password/passphrase.

  

   

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Hub 3.0

How do I change my Virgin Media hub's WiFi password?

To protect the Hub 3.0 from being accessed wirelessly by someone unauthorised, you may wish to change your WiFi network password.

Follow the steps below, or download our handy Virgin Media Connect app to take control of your WiFi and change your password.

Changing the WiFi network password

1. Connect your computer to the Hub 3.0 using an Ethernet cable

2. Access the settings page by entering the web address shown on the Hub 3.0 sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Click Configure your WiFi connection

4. Click the >Change option next to your current WiFi network password

5. Enter a new password into the password box

Note: The minimum criteria for the WiFi password is:

  • 10 characters long
  • Must include 1 or 2 upper case letters
  • Must include 1 or 2 numbers
  • Must not have 8 lower case letters in a row

6. Click Apply changes, and then close the administration interface. All computers and devices that were wirelessly connected to the Hub 3.0 will now be disconnected, because they will still be configured with the old WiFi network password

7. Restart your computers and devices and try to reconnect to the Hub 3.0, and you should be prompted for the new password. If you have difficulty in reconnecting to the WiFi network, follow our setup guides and remember to use your new password:

Connecting a Windows device to your wireless network
Connecting an Apple Mac to your wireless network
Connecting an Android device to your wireless network
Connecting an Apple Device to your wireless network

8. Once all computers and devices are reconnected to the WiFi network, you can disconnect the Ethernet cable from the computer

Note: if you ever forget your new password, you can set it back to the default by Resetting your Virgin Media Hub (this will also reset all other changes you have made to the Hub 3.0 settings). After resetting your Hub, follow the instructions above to update your passphrase again.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

  

Super Hub 2ac

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the WiFi network passphrase.

Changing the WiFi network passphrase

1. Connect your computer to the Super Hub using an Ethernet cable

2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Click Wireless Network Settings

4. Enter your desired new passphrase into the Passphrase box. There are separate options for the 2.4Ghz and 5Ghz WiFi networks. When choosing your new passphrase we recommend at least twelve characters with a mix of upper case, lower case and numbers. It should be unique: not something you use for anything else.

5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old WiFi network security key

6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the WiFi network, follow our setup guides and remember to use your new passphrase:

Connecting a Windows device to your wireless network
Connecting an Apple Mac to your wireless network
Connecting an Android device to your wireless network
Connecting an Apple Device to your wireless network

 

7. Once all computers and devices are reconnected to the WiFi network, you can disconnect the Ethernet cable from the computer

Note: if you ever forget your new passphrase, you can set it back to the eight character default by Resetting your Virgin Media Hub (this will also reset all other changes you have made to the Super Hub's settings). After resetting your Hub, follow the instructions above to update your passphrase again.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

  

Super Hub 2

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the WiFi network passphrase.

Changing the WiFi network passphrase

1. Connect your computer to the Super Hub using an Ethernet cable

2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Click Wireless Network Settings

4. Enter your desired new passphrase into the Passphrase box. There are separate options for the 2.4Ghz and 5Ghz WiFi networks. When choosing your new passphrase we recommend at least twelve characters with a mix of upper case, lower case and numbers. It should be unique: not something you use for anything else.

5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old WiFi network security key

6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the WiFi network, follow our setup guides and remember to use your new passphrase:

Connecting a Windows device to your wireless network
Connecting an Apple Mac to your wireless network
Connecting an Android device to your wireless network
Connecting an Apple Device to your wireless network

 

7. Once all computers and devices are reconnected to the WiFi network, you can disconnect the Ethernet cable from the computer

Note: if you ever forget your new passphrase, you can set it back to the eight character default by Resetting your Virgin Media Hub (this will also reset all other changes you have made to the Super Hub's settings). After resetting your Hub, follow the instructions above to update your passphrase again.

   

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

  

Super Hub

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the WiFi network passphrase.

Changing the WiFi network passphrase

1. Connect your computer to the Super Hub using an Ethernet cable

2. Access the settings page by entering the web address shown on the Super Hub sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Click Wireless Network Settings

4. If it isn't chosen already, set the Security Mode drop-down menu to WPA Auto, and then enter your desired new passphrase into the Passphrase box. When choosing your new passphrase we recommend at least twelve characters with a mix of upper case, lower case and numbers. It should be unique: not something you use for anything else.numbers. It should be unique: not something you use for anything else.

5. Click Save Settings, and then close the administration interface. All computers and devices that were wirelessly connected to the Super Hub will now be disconnected, because they will still be configured with the old WiFi network security key

6. Restart your computers and devices and try to reconnect to the Super Hub, and you should be prompted for the new passphrase. If you have difficulty in reconnecting to the WiFi network, follow our setup guides and remember to use your new passphrase:

Connecting a Windows device to your wireless network
Connecting an Apple Mac to your wireless network
Connecting an Android device to your wireless network
Connecting an Apple Device to your wireless network

 

7. Once all computers and devices are reconnected to the WiFi network, you can disconnect the Ethernet cable from the computer

Note: if you ever forget your new passphrase, you can set it back to the eight character default by Resetting your Virgin Media Hub (this will also reset all other changes you have made to the Super Hub's settings). After resetting your Hub, follow the instructions above to update your passphrase again.


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