How do I turn off the wireless connection on my Virgin Media hub?

Last updated: January 30, 2017

Select your Virgin Media Hub below for information on how to turn off your WiFi connection.

  

   

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Hub 3.0

We recommend that you leave the default WiFi settings as they are. If you are certain that'd rather your Hub 3.0 didn't broadcast its WiFi signal, you may disable it.

Follow the instructions below if you'd like to disable the Hub 3.0's broadcasting of the WiFi signal. If you change your mind, you can follow the same steps to re-enable broadcasting.

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Hub 3.0 via the supplied Ethernet cable

2. Access the settings page by entering the web address shown on the Hub 3.0 sticker. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Once you have logged in click Advanced settings then Wireless and then Wireless signal

4. Click the options for Disable 2.4 GHz and Disable 5 GHz.

Any devices on your WiFi network that were connected to the Hub 3.0 will now be disconnected. The Hub 3.0 will be unable to accept any WiFi connections until the above process is reversed (re-tick the enable options from Step 4).

With the WiFi signal turned off, the Hub 3.0 will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Hub 3.0.

   

Super Hub 2ac

We recommend that you leave the default WiFi settings as they are. Follow the instructions below if you wish to disable the Super Hub's WiFi signal. If you change your mind, you can follow the same steps to re-enable the WiFi signal.

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable

2. Use the settings printed on the bottom of the Super Hub to access the administration interface

3. Click Wireless Network Settings.

4. At the top of the screen next to Wireless Band Settings, click the boxes next to the 2.4GHz and 5GHz WiFi bands to disable them

5. Click Save and then close the browser window to exit the administration interface

Any devices on your WiFi network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any WiFi connections until the above process is reversed (re-tick the boxes from Step 4).

With the WiFi signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

   

Super Hub 2

We recommend that you leave the default WiFi settings as they are. Follow the instructions below if you wish to disable the Super Hub's WiFi signal. If you change your mind, you can follow the same steps to re-enable the WiFi signal.

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable

2. Use the settings printed on the bottom of the Super Hub to access the administration interface

3. Click Wireless Network Settings

4. At the top of the screen next to Wireless Band Settings, click the boxes next to the 2.4GHz and 5GHz WiFi bands to disable them

5. Click Save and then close the browser window to exit the administration interface

Any devices on your WiFi network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any WiFi connections until the above process is reversed (re-tick the boxes from Step 4).

With the WiFi signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

   

Super Hub

We recommend that you leave the default WiFi settings for the Super Hub as they are. If you are certain that you do not wish to make a WiFi connection to the Super Hub, you may decide to turn off the WiFi signal. In this case, you would be able to connect the Super Hub to your computer only by using the supplied Ethernet cable.

Follow the instructions below if you wish to disable the Super Hub's WiFi signal. If you change your mind, you can follow the same steps to re-enable the WiFi signal.

How to disable the WiFi signal, using the Super Hub's Virgin Media button

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable

The easiest way to turn off the WiFi signal is by using the Virgin Media button on the front of the Super Hub. The button looks like this:

2. Press and hold the Virgin Media button for six seconds

You should now see that the WiFi light on the side panel of the Super Hub is turned off. This confirms that the WiFi signal has been disabled.

Any devices on your WiFi network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any WiFi connections until the above process is reversed (hold down the Virgin Media button again for six seconds until the WiFi light comes back on).

With the WiFi signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

To disable the router features on the Super Hub completely and use the device as a normal cable modem only, please see Modem mode on your Virgin Media Hub.

How to disable the WiFi signal, using the Super Hub's administration interface

Instead of using the Virgin Media button on the Super Hub, you can disable the WiFi signal through the Super Hub's administration interface.

1. Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable

2. Use the settings printed on the back of the Super Hub to access the administration interface. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. Click Wireless Network Settings

4. At the top of the screen (next to 'Wireless'), click Off

Note: instead of turning off the WiFi signal altogether, you could instead disable the broadcasting of the WiFi network name by un-ticking the box labelled Broadcast SSID. This would allow you to continue connecting to the WiFi network but would prevent others from knowing that the network was present. Please note, though, that disabling the broadcast of the WiFi network name is not a robust way of securing your network.

5. Click Save and then close the browser window to exit the administration interface

You should now see that the WiFi light on the side panel of the Super Hub is turned off. This confirms that the WiFi signal has been disabled.

Any devices on your WiFi network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any WiFi connections until the above process is reversed (click 'On' in step 4).

With the WiFi signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.


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