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  • How To Turn Off Your Wireless Connection

How do I turn off the wireless connection on the Virgin Media Hub?


What Hub do you have?

Hub 3

We recommend that you leave the default WiFi settings as they are. Only disable this setting if you are certain that you don't want the Hub 3 to broadcast its WiFi signal.

Follow the instructions below if you'd like to disable the Hub 3's broadcasting of the WiFi signal. If you change your mind, you can follow the same steps to re-enable broadcasting.

How to disable the WiFi signal

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Before you disable the Hub 3’s WiFi signal, make sure that your computer is connected to the Hub 3 via the supplied Ethernet cable

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Access the settings page; Enter 192.168.0.1 into the address bar of your browser, the settings page will then load

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Select Advanced settings then Wireless and then Wireless signal

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Select Disable 2.4 GHz and Disable 5

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Select Save and then close the browser window

Any devices on your WiFi network that were connected to the Hub 3 will now be disconnected. The Hub 3 will be unable to accept any WiFi connections until the above process is reversed (re-tick the enable options from Step 4).

With the WiFi signal turned off, the Hub 3 will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Hub 3.

Super Hub 2 or 2ac

We recommend that you leave the default WiFi settings as they are. Follow the instructions below if you wish to disable the Super Hub's WiFi signal. If you change your mind, you can follow the same steps to re-enable the WiFi signal.

How to disable the WiFi signal 

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint

Swipe through

1 icon

Before you disable the Super Hub's WiFi signal, make sure that your computer is connected to the Super Hub via the supplied Ethernet cable

2 icon

Access the settings page; Enter 192.168.0.1 into the address bar of your browser, the settings page will then load

3 icon

Select Wireless Network Settings

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At the top of the screen select Wireless Band Settings, then select the boxes next to the 2.4GHz and 5GHz WiFi bands to disable them

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Select Save and then close the browser window

Any devices on your WiFi network that were connected to the Super Hub will now be disconnected. The Super Hub will be unable to accept any WiFi connections until the above process is reversed (re-tick the boxes from Step 4).

With the WiFi signal turned off, the Super Hub will be able to accept connections only from devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear of the Super Hub.

Super Hub 1

We recommend that you leave the default WiFi settings for the Super Hub 1 as they are. If you are certain that you do not wish to make a WiFi connection to the Super Hub 1, you may decide to turn off the WiFi signal. In this case, you would be able to connect the Super Hub 1 to your computer only by using the supplied Ethernet cable.

Follow the instructions below if you wish to disable the Super Hub 1's WiFi signal. If you change your mind, you can follow the same steps to re-enable the WiFi signal.

How to disable the WiFi signal

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint

Swipe through

1 icon

Before you disable the Super Hub 1's WiFi signal, make sure that your computer is connected to the Super Hub 1 via the supplied Ethernet cable

2 icon

The easiest way to turn off the WiFi signal is by using the Virgin Media button on the front of the Super Hub 1. Press and hold the button for 6 seconds

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You should now see that the WiFi light on the side panel of the Super Hub 1 is turned off. This confirms that the WiFi signal has been disabled.

The Super Hub 1 will be unable to accept any WiFi connections, only devices that are physically attached via an Ethernet cable to any of the four Ethernet ports on the rear will be able to connect to the Super Hub 1.

To disable the router features on the Super Hub 1 completely and use the device as a normal cable modem only, please see Modem mode on the Virgin Media Hub.

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