Skip to main content
  • Help
  • Email Password Not Working

I'm getting a password error when I send emails

If you are currently experiencing problems when sending emails from a Virgin Media Mail address via email software including Apple Mail, Outlook or Windows Live Mail, you may need to update your My Virgin Media password.

Follow this article for further help: How to change your email password.

To make sure your email stays secure, you will be asked to pick a new password. Once you’ve changed your password, log back into Virgin Media Mail from your email software, and enter your new password when prompted.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in