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What is Virgin Media's money back guarantee? 

We always hope you’re happy with your new Virgin Media services but just in case you’re not, we offer a 14 day Money Back Guarantee for Broadband, TV and Home Phone.

If you’ve just joined us or added a new service and require a refund of your first months rental charges and any installation charges, give our team a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone within 14 days of activation. Please note you will only be charged for transactions (calls, purchases, service upgrades) occurring after activation.

Your statutory rights aren’t affected.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


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