• Help
  • Checking Roaming Costs

What are Virgin Mobile's roaming costs and coverage? 

Off on your travels? Stay in touch whether you’re by the pool or on the slopes. Our charges are easy to understand and have no hidden extras.


Just so you know
; if you joined Virgin Mobile after December 2017, or if you’ve swapped your SIM since that date, there are a few places outside the EU where you can’t roam. These are:

Chile, Ethiopia, Falkland Islands, Guam, Namibia, Northern Mariana Islands, Paraguay, Solomon Islands, Somalia, Swaziland, Timor-Leste, Turkmenistan, Vanuatu and Venezuela.

Choose your destination

Europe (Roam like Home)


Setting up and Roaming

If you’re planning a trip abroad and want to use your phone while you’re away, you'll need to make sure you're all set up. To do this, log into Your Account, go to Plans and devices then select the Manage services tab. From there scroll down to Going Abroad and turn the slider to ON. It can take up to 24 hours for your roaming settings to be updated, and then you’re good to go!

 


Need more help


    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media

   


    Contact us

  • Talk to one of our friendly agents
  • Safe and secure
  • Free from Virgin Media phones or mobile