Phone Fix, how it works
Choose your device from the list
Answer a few simple questions about the issue
If it’s something we can help you fix yourself, we’ll guide you through
If your device needs to be sent away for repair, we’ll sort that too
How does the repair process work?
- If your device needs a repair, send it to us and we’ll figure out the problem
- If we can fix it for you, it should take around 4 days
- If we can’t fix it, we’ll try and replace it with the same model
- If your device is repairable but out of warranty or has physical damage, you’ll just need to pay for the repair. The price depends on the make and model of the device.
Can I cancel my device repair?
Yes as long as it hasn’t been booked into our repair centre yet. To cancel, just text our team on 07533 016 422 * between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday.
*The text is free for Virgin Mobile customers, or charged at your mobile provider’s standard rates