Skip to main content

How do I add a spending cap to my Virgin Mobile account?

To help you keep an eye on your spending, you’ve got the handy option of setting a spending cap on your monthly bill – this can be anything between £0 - £100 per month.

Feel free to add or amend your spending cap here.

So what happens when I reach my spending cap?

We’ll send you a text to let you know when you’ve used 80% of your cap amount, and then another when you’ve used 100% of your cap amount. If these two things happen at the same time, or in quick succession; for example if you’ve set a low cap amount and you’re calling a premium number, you may only get one notification. If you’ve set your cap at £0, you’ll only receive the 100% text.

When you reach your spending cap, you won’t be able do anything that could result in an out-of-allowance usage charge on your bill. This includes calling or texting premium or international numbers and roaming outside of the EU. You’ll still be able to use your in-allowance services, free services, call emergency numbers and buy data add-ons.

This limit will last until either you increase or remove your spending cap. If you’re removing or increasing your spending cap, this will take effect immediately. If you decrease your cap amount, or add a brand new cap, the change will take effect from your next bill refresh date.

The best place to find out when your bill is due is by using the My Virgin Media app.



Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in