How to use your online Virgin Mobile account

Last updated: February 22, 2017

Whether it’s checking your bills, tracking an order, or changing your international or premium call bar settings, you can do it all with Your Account – from any device, whenever you fancy. Once you’ve set up Your Account online, you can:

  • Check your balance
  • View your recent payments
  • See your latest call, text and data usage
  • Switch on roaming if you’re going abroad
  • Update your Direct Debit and other details
  • Add or change parental controls
  • Switch on international or premium rate call bars
  • Track a recent order
  • Make an extra payment or Top-up
  • Pick up your PUK code

Log in to or set up Your Account

Take control while you’re on the move. Why not download our My Account App.

  • See how many minutes or texts you have left each month
  • Check your mobile web data allowance
  • Top up or pay your bill

It’s free to download and easy to use, too. You don’t need to log in each time, just tap and go!



Managing your bills 24/7

With Your Account, you can easily view, print and download your 12 most recent bills.

You can choose one of two ways to get your bill:

  • Online every month, we'll email or text you as soon as your bill is ready so you can check it out straight away. It's free and you can set it up right here
  • If you'd prefer a paper copy, no problem. These cost an extra £1.75 per bill. And if you want to view it online, you can easily do so by logging in to Your Account


Ways to pay your bills and top-up online

There are plenty of options to choose from. Simply pick the one that suits you best.


Upgrade your phone

If you're coming to the end of your contract, or if you're on Pay As You Go and you fancy a brand new phone, we'll be sure to find you another cracking deal.

Pay Monthly

Want to get the latest and best phone as soon as your contract comes to an end? Then make sure you don't miss our amazing early upgrade offers. Just register or log in to Your Account when your contract’s nearly up and as soon as you’re eligible we’ll get you the best deal we can. Keep an eye out for the green banner!

Pay As You Go

For every £100 you spend on calls and messages, or bundles, we'll give you £10 towards your next phone. With Your Rewards, you can earn up to £100 off any new phone in our range. Woohoo! See how much you have to spend by visiting Your Account and clicking on Your Rewards on the Overview page, any time you like. Fancy switching to a monthly tariff? We’ve got loads of great monthly airtime bundles to choose from. Just head over to the Tariff and device page in Your Account for more information.


Phone lost or stolen?

Don't panic – you're in safe hands. Click here to find out what to do next.


Trade in or recycle your phone

Do the right thing with your old mobile Recycle or trade it in for a tidy little reward. For more information: Trade or recycle your old mobile phone

Need more help with your account? Why not check out our Virgin Mobile Your Account FAQs

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