Request proof of purchase for my Virgin Mobile handset

Last updated: April 11, 2018

If you’ve been asked for a Proof of Purchase for your mobile as part of an insurance claim, read on for details on when we can provide this.

Remember if you’ve lost your phone or had it stolen, make sure you’ve let us know. See Virgin Mobile phone lost or stolen? for details on how to do this.

Can I get a Proof of Purchase?

We can send a Proof of Purchase if you bought your handset directly from us. If you took out our Virgin Mobile Protect insurance with your Pay Monthly phone, we’ll take care of everything when you make a claim and you don’t need to ask us for Proof of Purchase.

If you didn’t buy your handset directly from us, we don’t have a record of your purchase even if it’s been sold as part of a Virgin Mobile deal, so can’t provide proof. Please contact the company you purchased your handset from.

We won’t provide a Proof of Purchase for our Pay Monthly or Pay As You Go SIM only deals, as SIMs have no value.

What’s in a Proof of Purchase?

The Proof of Purchase will show:

  • Your order number
  • Your Virgin Mobile phone number
  • IMEI or serial number
  • Date incident reported
  • Date your Virgin Mobile handset and SIM were blocked
  • 3rd Party Insurance Case Number (where provided)

How to request a Proof of Purchase

Simply download the form below, fill it in and email it back to us.

We’ll email you your Proof of Purchase within 24 hours, and we’ll send a copy directly to your insurer if you’ve asked us to do so.

Proof of Purchase Form


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