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Using your phone abroad
Help and support
Using your phone abroad – Help and Support | O2
- What if I'm travelling outside of our Europe Zone?
If you have O2 Travel Inclusive Zone included in your tariff, then you’ll get unlimited minutes, texts and data roaming in 27 destinations worldwide. These include the USA, Australia, and New Zealand. See here for the full list of O2 Travel Inclusive Zone destinations.
If you don’t have O2 Travel Inclusive Zone included, you can add the O2 Travel Bolt On and get unlimited minutes, texts and data roaming in 63 destinations worldwide for £6/day. See here for a full list of O2 Travel destinations.
If you’re not eligible for O2 Travel Inclusive Zone and don’t add the O2 Travel Bolt On, or you’re roaming in a destination not covered by these services, you’ll pay our standard roaming rates. See here for all pricing options.
- Which destinations are included in our Inclusive Zone?
The following destinations form our O2 Travel Inclusive Zone:
Argentina Honduras Australia Madagascar Botswana Mexico Canada Myanmar Chile New Zealand Colombia Nicaragua Costa Rica Panama Ecuador Paraguay El Salvador Peru Greenland Rwanda Guatemala United States Guinea Uruguay Guyana Venezuela Yemen - What if I'm travelling in Europe?
We cover roaming in our Europe Zone as part of our phone tariffs. So your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home.
If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged at £3.50/GB.
Find out more about roaming in our Europe Zone.- Which tariffs are eligible for O2 Travel in out Inclusive Zone?
Free O2 Travel in our Inclusive Zone is available with selected Plus Plans. Not available on 30 Day SIM only tariffs.
- What about Pay As You Go customers?
Pay As You Go tariffs are not eligible for O2 Travel in our Inclusive Zone, so standard international roaming rates will apply. Find out more about travelling abroad with Pay As You Go.
- What if I flex my data down to a tariff that isn’t eligible for O2 Travel in Inclusive Zone?
All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to a tariff that doesn’t include free O2 Travel in our Inclusive Zone, then you’ll lose that benefit, but you can still buy our full O2 Travel Bolt On for £6 a day in selected destinations. Or you can choose to roam at standard international roaming rates.
- What if I flex my data up to a tariff with free O2 Travel in Inclusive Zone?
All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to an eligible tariff, the Bolt On will be added automatically, and you’ll be able to use your O2 Travel allowance in our Inclusive Zone from your next bill date.
- Why can I see roaming charges in My O2?
At first you may see unexpected roaming charges in your My O2 account. Don’t worry, as long as you’re within your allowance, these charges will correct themselves within three hours and won’t appear on your bill. You’ll still see roaming charges for usage that isn’t included in your allowance, like calls to premium rate numbers. These will appear both in My O2 and on your bill.
- What if I move SIM only tariffs?
If you bought a 10GB 12 month SIM only tariff, on or after 3 May 2018, you’ll be eligible for O2 Travel in our Inclusive Zone, when you move to a £20 or above 12 month SIM only tariff.
If you joined on any other SIM only tariff, you won’t be eligible, even if you move to a higher tariff.
- How do I get O2 Travel?
Opting into O2 Travel is easy. Just sign into My O2 and add the Bolt On to your account. Or you can text O2TRAVEL to 23336 and we'll add O2 Travel on to your account. It's free to sign up and we'll only charge you for the days you actually use data, minutes or texts while you're away.
- How does O2 Travel work?
O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use it if you're travelling to O2 Travel destinations - take a look below to see which destinations are covered.
For £6 a day in Turkey, and selected destinations outside Europe, you’ll get all the data you need, plus Unlimited minutes and texts to use within your travel destination and back to the UK.
You'll only be charged on the days you use O2 Travel. The daily charge will apply from midnight to midnight local time (based on the capital city of the country you're in) and won't be triggered by receiving calls or texts.
O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be impacted.
- Which countries are included?
The following countries are included in O2 Travel at £6 a day.
Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Columbia, Cost Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, Indonesia, Jamaica, Japan, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Rwanda, Saint Lucia, South Africa, Sri Lanka, St Kitts & Nevis, St Vincent & the Grenadines, Suriname, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos islands, UAE, Uruguay, USA, Venezuela, Yemen, Zambia.
- What does O2 Travel not include?
Your allowances will apply from midnight to midnight local time (based on the capital city of the country you're in).
Premium rate numbers, MMS and non-standard texts won't be included in the daily charge and will be billed at standard roaming rates.- What if I don't want O2 Travel?
If you don't choose our free O2 Travel Bolt On while you're away, you'll be charged for any minutes, texts and data usage at the standard rates for that country.
If you're already signed up for O2 Travel and feel it isn't the right service for your usage needs abroad, you can opt out at any time by texting NOTRAVEL to 23336 or you can remove the O2 Travel Bolt On in My O2.- What if I'm on Pay As You Go?
If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. So if you buy one of our Big Bundles, your minutes, texts and data can be used in the UK and the rest of our Pay As You Go Europe Zone. And for our Classic Pay As You Go tariffs, you’ll be charged in our Europe Zone in the same way as you would be at home. Find out more.
If you’re travelling to Guernsey, Isle of Man, Jersey, Monaco or Switzerland, you can stay connected with O2 Travel. For the days you choose to use data, you'll only be charged a daily rate of £1.99, which gets you 100MB. Your daily rate will automatically end at midnight UK time, or when you reach your daily data allowance. If you use up your 100MB allowance and want to get more data in the same day, you can text MORETRAVEL to 21300, to get another 100MB for £1.99. You can find information on calling, texting and data usage abroad here.
If you want to opt-in to O2 Travel, just text TRAVELON to 21300 to activate. It can take up to 24hrs to be applied to your account. It's free to sign up and we'll only charge you for the days you actually use data while you're away.
Alternatively, to opt out of O2 Travel you can text TRAVELOFF to 21300. You'll then be charged our standard roaming rates for calls, texts and data in your selected destination.If you're travelling elsewhere, or you don't have the free O2 Travel Bolt On for those five destinations, you'll be charged our standard roaming rates for calls, texts and data used in your destination. You can find details of all of our standard roaming rates for Pay As You Go customers here.
- Which destinations are in our Europe Zone for Pay As You Go?
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City and UK.
- What will I see on my bill?
With My O2, you can manage your account and bills online. You can check your usage abroad at any time, without waiting for your next bill.
If you're an O2 Travel We'll try to include all your overseas call charges on your next bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often, and it's more common for calls made from countries with smaller networks.
- What happens if I remove my data cap completely?
You can remove your data cap completely by contacting us. If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. Data is charged at £7.20/MB. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here . If you want to re-apply the £120 data cap when you're back in the UK, contact us. Terms apply.
- What can I do to avoid any data roaming charges?
If you don’t have O2 Travel Inclusive Zone, or the O2 Travel Bolt On, then you can add a Data Roaming Bolt On which allows you to choose from a capped data allowance of 100MB, 500MB or 1GB. You’ll need to select the right allowances for your destination, which is split into Zones 1, 2 and 3. To add a Data Roaming Bolt On:
- Select ‘Bolt Ons’ in My O2
- Choose ‘Travel’ as your Bolt On type.
- How can I use my voicemail abroad?
Before you travel, you'll need to make sure you know your PIN.
Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There's no charge for receiving a message if you don't listen to it.
- What can I expect to see on my bill?
If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service. (You can find details of what is included with O2 Travel above).
We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often and it's more common for calls made from countries with smaller networks.
- How do I prevent accidental roaming?
Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual, rather than automatic, network selection on your handset and then manually choosing the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different one. For help with turning off data roaming, go to our interactive device guide.
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