Virgin Mobile roaming in Europe

Countries included:
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, San Marino, Slovakia, Slovenia, Spain, Sweden, The Czech Republic, The Netherlands, The French Antilles, Vatican City (Italy).

Change region

Before you go you'll need to make sure that Roaming is switched on and that your International Call Bar is turned off in Your Account. It can take up to 24 hours for your settings to be updated, and then you’re good to go!
 


You can now use your UK allowance of minutestexts and data anywhere in the EU, just as you would at home – subject to fair use limits.

If you don’t have an allowance or it’s run out, you’ll just pay the same as you would in the UK. You can take a look at our Pay Monthly call charges for more info.


Call, Message and Data Costs

Service Cost

Making a Call

58p per minute*

Receiving a Call

Free

Sending an SMS

15p

Sending an MMS

50p
Data

£3 per GB per day

Fair use policy

When roaming in the EU, our fair usage policy applies. If you happen to go over our fair use policy, we may need to charge you. Check out our tariff guide for the current rates.

*Calls are rounded up to the nearest minute

**We’re aware some mobile devices might use a tiny amount of mobile data even when they are connected to WiFi. The good news is, to help you from getting unintentionally charged, we’ve added a ‘data buffer’ so your first 100KB of usage whilst out of bundle will not be chargeable. The daily £3 per 1GB charge will only apply for data usage in excess of 100KB. It’s always a good idea when you have used up all your allowance, to disable all mobile data (even if you are connected to WiFi) just to be sure though.


Other Call Costs

Service Cost

Voicemail:

Receiving voicemail messages is free of charge. Listening to voicemail will be charged at the call rate for the region you're in.   

Calls to our team via
789:

Free

Calls to our team via
+44 7458 333 789:

Calls will cost the same as the standard call rate for the region you're in

Voice-activated services:

Standard call rate from the region you're in plus the advertised UK rate
Text services:

Rate for sending messages based on the region you're in plus the advertised UK rate

Roaming costs information via
+447458333202:
Recorded information is free
Emergency services via 112: Free


Please note, the local operator for Monaco also provides connectivity in Kosovo, as a result, occasionally when you use your phone in Monaco the subsequent charging entry may be listed as “Kosovo”.


You can now use your UK allowance of minutestexts and data anywhere in the EU, just as you would at home – subject to fair use limits.

If you don’t have an allowance or it’s run out, you’ll pay the same as you would in the UK. The charge will depend on the Pay As You Go plan you are on.

You can take a look at our Pay As You Go call charges for more info. If you are on one of our older Pay As You Go plans then click here.


Call, Message and Data Costs

Service Cost

Making a Call

no more than 40p per minute

Receiving a Call

Free

Sending an SMS

no more than 15p per message

Sending an MMS

30p
Data

£2 per 200MB each day you use data on your phone. If you use more than 200MB, you’ll pay another £2


Fair use policy

When roaming in the EU, our fair usage policy applies. If you happen to go over our fair use policy, we may need to charge you. Check out our tariff guide for the current rates.  

*Calls are rounded up to the nearest minute


Other Call Costs

Service Cost

Voicemail:

Receiving voicemail messages is free of charge. Listening to voicemail will be charged at the call rate for the region you're in.

Calls to our team via
789:

Free

Calls to our team via
+44 7458 333 789:

10p

Voice-activated services:

Standard call rate from the region you're in plus the advertised UK rate

Text services:

Rate for sending messages based on the region you're in plus the advertised UK rate

Roaming costs information via
+447458333202:
Recorded information is free
Emergency services via 112: Free


Please note, the local operator for Monaco also provides connectivity in Kosovo, as a result, occasionally when you use your phone in Monaco the subsequent charging entry may be listed as “Kosovo”.

Travelling within the EU

You can now use your UK allowance anywhere in the EU* with Roam Like Home. This means that while you’re travelling in an EU country you can use your UK allowance of Minutes, Texts and Data, just as you would in the UK subject to fair use limits.

If your allowance has run out, you can still use your mobile wherever you are in the EU and pay no more for your Minutes, Texts and Data than you would in the UK, subject to fair use limits.

When roaming, we'll help you to avoid surprise mobile bills by capping your data use. We'll text you when you've reached 80% of the data cap, and we'll text you again once you've reached the data cap.

Once you've hit the roaming data cap, you can text YES to 23457 to turn the data cap off. Or, to switch your roaming data cap on, just text NO to 23457.

Our tariff guide lists the data cap values – check it out here if you're a pay monthly customer, or here if you're a PAYG customer.


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