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My phone won’t send or receive text messages

If your phone is having difficulties sending or receiving text or picture messages, there could be one of a few different reasons behind it.

One of the most common reasons for messaging refusing to send is that your message centre number needs to be updated, especially if you bought your phone from a different manufacturer.

You can find out how to do this, as well as loads of other handy hints, just follow the below steps:

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Swipe through


Follow the link to our device guide


Select your device manufacturer and model


Use the Ask us anything function to look for “text messages”

Need more help?

If you can’t find the solution within our guides, make sure your phone is running the most up to date version of its operating system. If you’d like more help with your phone, our text and picture message guide should be able to help.

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