Swapped your SIM and need an unlock code?

Last updated: June 11, 2018

If you’ve popped your new Virgin Mobile SIM in your phone and you’re being asked for an unlock/subsidy/restriction code, you’re in the right place.

You will need to enter the two codes you’ve been given on your letter after putting in your new SIM card. It’s important to enter the codes in the right order, so code 1 that appears on the letter first, then code 2. The code you’ve been given is a one-off code and isn’t your personal passcode (please don’t enter that as it could lock your phone).

If the codes aren’t working, please don’t keep trying, as you might block your phone.

If the code isn’t printed on the front of your letter, or it’s not working just give us a call on 0345 6000 789° from any other phone.


°Please note standard charges apply, please check with your network operator for rates


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