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7403: We need you to make a payment on your account.

Make a payment online >

Paying online is easy to do and will restore your services within 4 hours, but usually sooner.

If you’ve already paid today, follow these steps to make sure your equipment is connected correctly so your account can update.

Step 1 - Check your connections

You'll need to check that your TV box is connected correctly. Make sure the white cable coming out of your TV box is firmly connected. 

If your TV box is connected to your hub make sure the white wire going into your hub is also tightly connected. Your hub should also be in the upright position.

The reverse of a TV box connected with an Ethernet cable