TV Error Code c501 | Virgin Media

If these 5 simple checks don’t resolve your issue we’ll put you in touch with our team.

There may be an issue or some planned work in your area.

Use our handy service status tool to see if there are any known issues that may be affecting you.

You will be re-directed to the Service status page

This will open in a new tab, once you have confirmed your status don't forget to head back and confirm below if you have an outage

Go to the Virgin Media wall socket to make sure the white coax cable is connected.

Tip: Cable can be tightly connected using your fingers.

Make sure the white coax cable from the splitter to the back of the TV box is tightly connected.

If the TV box is connected to the Hub make sure the white coax cable going into the Hub is also tightly connected.

Check the Ethernet cable is tightly connected into the back of the Hub and TV box.

Finally, turn the power off at the wall socket and turn it back on.

This will reboot the TV box. It can take between 5 and 10 minutes to fully reboot.

After rebooting the TV box has this solved your issue?

C501