Step 1 - Check your connections
You'll need to check that your TV box is connected correctly.
- Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket.
- From the wall socket follow the white cable making sure it's tightly connected to the splitter.
- If the TV box is connected to the Hub, make sure the white wire going into the Hub is tightly connected and the Hub is in the upright position.