Skip to main content
  • Help
  • Using Virgin TV Go On Windows 10

Using TV Go on Windows 10 devices

When you first access TV Go, you’ll be asked to sign in or register. See Signing into TV Go for more information.

On the home screen you’ll see picks of TV from Live TV and On Demand.

Most Popular Now will show the channels most people are watching right now on TV Go from your channels.

When you try to watch content on a new device or browser you will be prompted to register the device before you can continue.

Watching Live TV

By default the channels in Live TV are listed by the channel position on Virgin TV. You can personalise your channel line up using My TV Channels in Settings.

To watch Live TV: 

  • Tap Live TV
  • Choose Now on TV or TV Guide

 

Now on TV shows what’s on your TV channels right now, with an image preview for each.

Once you’ve found a channel you’d like to watch, tap the show preview to start!

This shows your TV channels on Virgin TV Go. You can sort your view by day and choose how the channels appear. 

Streaming channels only

You can choose to only see those channels available to watch using Virgin TV Go, rather than via another app. To do this:

  1. Click the settings icon on the right  
  2. Select Streaming channels only 

Once you’ve chosen your TV Guide view, choose the day the TV Guide shows by using the drop down. You can see up to 7 days in advance.

Show Information

Once you’ve found a channel you’d like to watch, tap a show title for more information

Watch Now

If the show you’ve chosen is available to watch now, tap to start watching!

Watching On Demand

To watch On Demand: 

  • Open the menu on the left of the app 
  • Choose On Demand
  • Choose a show from the On Demand categories or select a title from the Home screen categories

When you choose an On Demand show to watch you’ll see the show information page. This will list details of your show, and how many episodes are available.

Once you’ve selected your chosen show, click the play icon on the image preview. Tap on the icon to start watching! 

 

Finding shows to watch from On Demand couldn’t be more simple. You can find shows via the On Demand categories or search Virgin TV Go.

If you find an On Demand show you’d like to watch later, you can do so via the Saved folder.

Any show you watch for 3 minutes or more will be automatically saved and you can pick up where you left off! 

When you want to watch your show: 

  • Tap Saved
  • Select Continue Watching
  • Select your chosen show

Watchlist

If you’ve not started watching a show, but have found something you’d like to watch later, saving it to your Watchlist will record it for you.

Your Watchlist is synced across all devices you’ve signed into.

To do this:

  1. Find the show you want to save
  2. Click on the + icon under the show details
  3. Your show will be saved to the Saved folder

When you want to watch your episode, just

  • Tap Saved
  • Select Watchlist

Your saved On Demand shows will be shown.

To remove a saved show:

  1. Tap Edit
  2. Select the shows you wish to remove 
  3. Tap Delete to remove your selected shows


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in