Virgin Media Legal stuff
Looking for our terms and conditions? You've come to the right place. We've set it all out in black and white.
From 17th June 2022, we’re updating our Legal Stuff for our services because of new Ofcom regulations designed to improve your rights when we make changes to your services. We’ve also made it clearer which changes are allowed under the contracts. Some of the changes taking effect from 17 June 2022 are shown as separate links listed below, whilst other updated terms are two clicks away as they sit behind the relevant generalised link for those terms. Please click through to check all of the relevant pages to you.
Terms and Conditions – Pay Monthly and Pay Monthly SIM Only Contracts - from 17 June 2022
Terms and Conditions - TV, Fibre, Phone (from 9 November 2022)
Oomph Terms and Conditions - TV, Fibre, Phone and mobile (from 17 June 2022)
Terms and Conditions – Stream from Virgin Media
Terms and Conditions - WiFi Guarantee with WiFi Max
The TV fraud and anti-piracy stuff
Virgin Mobile - Other legal stuff from 17 June 2022
Early Disconnection Fees - Classic contracts
Early Disconnection Fees- PAYM & SIM Only Contract
Terms and Conditions – PAYG Mobile
Terms and Conditions – Family Plans
Virgin Mobile Spending Caps Policy
Terms and Conditions - Netflix
Terms and Conditions - Disney+
Terms and Conditions - Virgin TV Go
Terms and Conditions - My Virgin Media app
Terms and Conditions - Virgin Media WiFi
Terms and Conditions - Virgin Media London Underground WiFi Service
Terms and Conditions - Virgin Media Kids app
Terms and Conditions - Virgin Media Store
Terms and Conditions - Virgin TV Edit Competition terms and conditions
Terms and Conditions - Virgin Media Essential broadband
Terms and Conditions - Virgin Mobile win your phone
Acceptable Use Policy (Mobile)
Traffic Management: Cable services
Virgin Media Automatic Compensation Scheme
HTTPS browsing on Virginmedia.com
O2 Terms
If your household is with both Virgin Media and O2 with Volt benefits, you can read O2’s terms on the O2 site https://www.o2.co.uk/termsandconditions.
Extras from O2
Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Cafeyn, McAfee, Audible Amazon Music Unlimited and Disney+. You’ll be automatically opted a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Audible £7.99, Amazon Music Unlimited £9.99, Disney+ £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Excludes Amazon Prime Video for purchases made via a Virgin Media sales channel or O2 tariffs that are part of a bundle or service with Virgin Media. Disney+: cannot benefit from more than one Extra Period. RRP £7.99pm. International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select, £3pm thereafter. The O2 Travel Inclusive Zone Extra is a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps) subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: www.o2.co.uk/extras.
Priority from O2
Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.