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    Why Pay Monthly?

    • Data-free messaging on WhatsApp, Facebook Messenger and Twitter
    • Freedom to upgrade early
    • Unlimited minutes

     

    • Change you 4G plan up or down every month
    • Add great-value phone insurance
    • Free delivery

     

    • F-Secure internet security free for 12 months.
    • No upfront costs
    • 14 day returns


    Your minutes allowance includes calls to UK landlines (beginning 01, 02 and 03) and calls and texts to UK mobiles. Calls to service numbers (084, 087, 09 and 118) and personal numbers (070) are not included, other exclusions apply - see terms and conditions.
    To find out how much you’ll pay for calls, texts and data and what is/ isn’t included in your plan, please take a look at our call charges.

     

    Our flexible Freestyle contracts have two parts:

    Phone

    One contract for your phone (24 or 36-month).

    Based on an interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited. To pay the full cash price for this phone or speak to our sales team, call 0800 408 9347.

    +

    Plan

    One contract for your minutes, texts and data (30-day rolling)

    =

    Your total monthly cost

    This gives you the freedom to change your monthly plan up or down each month, with more or less minutes, texts or data. Plus, if you want to upgrade to a brand new phone, you can simply pay off the remaining cost of your old one when you're ready.


    Great reasons for choosing Virgin Mobile

    Got a question about our services?

    Text alerts

    We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.

    £3 per day for each GB you use

    But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?

    Flexibility to switch to a higher tariff - and back down

    If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that.

    Get the Virgin Mobile app 

    Oh, and don’t forget, you can download our Virgin Mobile app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use.

    Connect to WiFi with our free Connect app 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.

    No but our tariffs do give you loads of data 

    Most of us tend to use way less mobile internet data than we think. We bet you’ll find our 5GB option is more than enough data to keep you ticking over for the whole month. 5GB of mobile data is equivalent to about 150 hours of steady internet browsing over the month or 5 hours a day. And that’s without ever using WiFi! Or with our 10GB tariff you can double it to a huge 10 hours a day! When did you last use your phone that much in a day?

    We help you monitor your data usage 

    If you want to keep an eye on your data, you can manage how much you’re using with our Virgin Mobile app and by logging into Your Account online. We’ll also let you know by text when you’re at 75%, 95% and 100% of your limit.

    Use our clever Connect app instead of mobile data 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without eating up your mobile data allowance.

    We’ll upgrade eligible customers to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device that you bought from us

    We don’t have any news to share right now, but keep your eyes peeled for updates! In the meantime, customers can still enjoy our superfast 4G with Data Rollover and data-free WhatsApp, Facebook Messenger and Twitter. And if customers buy a 5G device from us, we’ll make sure they get 5G for free, as soon as it’s available.

    Last November we announced a new MVNO agreement with Vodafone which includes 5G services. Virgin Media’s current MVNO agreement with BT Enterprise will end in late 2021, and Virgin Media’s mobile offering will transition to Vodafone. Virgin Media’s 5G services are set to launch on the Vodafone network before the transition takes place, but in the meantime our customers can future-proof their connectivity with selected devices and customers who purchase eligible devices will enjoy 5G at no extra cost once our 5G services are available.

    Yes!

    You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage.

    Text alerts when you're near your limits

    If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month.

    Flexibility to change to a new tariff

    If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.

    Simple. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. And another 30 day rolling contract for your airtime. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. Your handset loan will carry on until you pay it off, which you can do on the agreed instalments, or earlier. Whatever suits you best.

    Order up to 3 weeks in advance

    Don't worry, if you're still in a contract elsewhere, you can delay delivery of your new phone for up to 3 weeks into the future and you won't have to pay a penny until then. That'll give you plenty of time to break the news to your old network that you're moving on to better things. It could get emotional...

    Guarantee a great deal you've seen today

    When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. So you'll never miss out, even if the offer ends in the meantime.

    Switching your mobile to Virgin Media has never been so easy. All you’ll need to do is grab a switching code from your current provider – which you can do as soon as you sign up, or later. Whichever suits you.

    PAC or STAC?

    If you want to bring your number with you, you’ll need a Port Authorisation Code, usually called a PAC.

    If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.


    How to get your switching code

    Ready to switch to us? You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. There are three easy ways to do it.

    1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get your switching information

    2. Go to your existing provider’s website and follow the links to Switching

    3. Call your existing provider

    We’ll ask if you have a PAC or STAC in our online checkout, simply pop your PAC or STAC details in when this happens.

    With Virgin Mobile you get 99% 4G population coverage. Nothing’s gonna stop you chatting.

    Check the signal strength in your area now.

    Of course! With our 14-day Customer Satisfaction Guarantee you can return your phone for a full refund minus any airtime you’ve used. Or, get a replacement within 14 days of receiving the phone. We’ll even send you the envelope to post it back to us in. Nice, eh?

    Yes! All our fabulous phones come with a reassuring 24 month warranty (12 months for iPhone) so if you have a problem with it, don’t sweat, we should be able to repair your device or replace it free of charge so long as you’re still in warranty. See what’s covered.

  • Phone specifications

    Display Liquid Retina HD display
    6.1‑inch (diagonal) all-screen LCD Multi-Touch display with IPS technology
    1792‑by‑828‑pixel resolution at 326 ppi
    1400:1 contrast ratio (typical)
    True Tone display
    Wide colour display (P3)
    Haptic Touch
    625 nits max brightness (typical)
    Fingerprint-resistant oleophobic coating
    Support for display of multiple languages and characters simultaneously

     
    Size & Weight Height:5.94 inches (150.9 mm)
    Width: 2.98 inches (75.7 mm)
    Depth:0.33 inch (8.3 mm)
    Weight:6.84 ounces (194 grams)

     
    Camera Dual 12MP Ultra Wide and Wide cameras
    Ultra Wide: ƒ/2.4 aperture and 120° field of view
    Wide: ƒ/1.8 aperture
    2x optical zoom out; digital zoom up to 5x
    Portrait mode with advanced bokeh and Depth Control
    Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High-Key Mono)
    Optical image stabilization (Wide)
    Five‑element lens (Ultra Wide); six-element lens (Wide and Telephoto)
    Brighter True Tone flash with Slow Sync
    Panorama (up to 63MP)
    100% Focus Pixels (Wide)
    Night mode
    Auto Adjustments
    Next‑generation Smart HDR for photos
    Wide color capture for photos and Live Photos
    Advanced red‑eye correction
    Photo geotagging
    Auto image stabilization
    Burst mode
    Image formats captured: HEIF and JPEG

     
    Video Recording 4K video recording at 24 fps, 30 fps, or 60 fps
    1080p HD video recording at 30 fps or 60 fps
    720p HD video recording at 30 fps
    Extended dynamic range for video up to 60 fps
    Optical image stabilization for video (Wide)
    2x optical zoom out; digital zoom up to 3x
    Audio zoom
    Brighter True Tone flash
    QuıckTake video with subject tracking
    Slo‑mo video support for 1080p at 120 fps or 240 fps
    Time‑lapse video with stabilization
    Cinematic video stabilization (4K, 1080p, and 720p)
    Continuous autofocus video
    Take 8MP still photos while recording 4K video
    Playback zoom
    Video formats recorded: HEVC and H.264
    Stereo recording

     
    TrueDepth Camera 12MP camera
    ƒ/2.2 aperture
    Portrait mode with advanced bokeh and Depth Control
    Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High‑Key Mono)
    Animoji and Memoji
    4K video recording at 24 fps, 30 fps, or 60 fps
    1080p HD video recording at 30 fps or 60 fps
    Slo-mo video support for 1080p at 120 fps
    Next-generation Smart HDR for photos
    Extended dynamic range for video at 30 fps
    Cinematic video stabilization (4K, 1080p, and 720p)
    Wide color capture for photos and Live Photos
    Retina Flash
    Auto image stabilization
    Burst mode

     
    Cellular and Wireless
    FDD‑LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 29, 30, 66, 71)
    TD‑LTE (Bands 34, 38, 39, 40, 41, 42, 46, 48)
    CDMA EV‑DO Rev. A (800, 1900 MHz)
    UMTS/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    GSM/EDGE (850, 900, 1800, 1900 MHz)

     
    Power and Battery Lasts up to 1 hour longer than iPhone XR
    Video playback: Up to 17 hours
    Video playback (streamed): Up to 10 hours
    Audio playback: Up to 65 hours
    Fast‑charge capable: Up to 50% charge in 30 minutes9 with 18W adapter or higher (sold separately)
    Built-in rechargeable lithium-ion battery
    Wireless charging (works with Qi chargers9)
    Charging via USB to computer system or power adapter

     
    SIM Card Dual SIM (nano‑SIM and eSIM)
    iPhone 11 Pro and iPhone 11 Pro Max are not compatible with existing micro‑SIM cards.

     

  • Get up to £300 when you trade up

    Trade In your old phone to selected Apple handsets by the 8th November 2020 and we’ll give you £50 extra cashback on top of your old phone’s recycle value. How’s that for a deal?

    Get in touch with our team here to find out more.


    Existing Freestyle Customer with Virgin Media?

    Itching to get your hands on a new phone but haven’t finished paying off your Freestyle loan? Trade Up could help you upgrade early by sending us your old device, so you could get to the good stuff quicker. To get started, get in touch with our team here.


    SIMO customer or new Virgin Media customer?

    Got a drawer full of old mobiles? With Trade In from Virgin Media, we’ll price up your old phone or tablet and transfer the money to your bank account when you take a new contract with us. It’s super easy and both your wallet and the environment will thank you for it.


    Here’s how it works:

    • Buy your new iPhone from us between 16th October and 8th November
    • We’ll text you your unique redemption code and step-by-step instructions 21 days after you receive your phone
    • Send us your old phone – we’ll take care of postage costs and recycle it responsibly
    • Check your bank balance or PayPal account – the money should be in there 3 days after we receive and OK your device

     


    Apple AirPods Pro

     

     

    Arrival of the fittest.

    Apple refined the details of comfort, creating a new class of in-ear headphones with a customisable fit that forms an exceptional seal for Active Noise Cancellation. You’ll feel your music, not your headphones.

    Choose from three sizes of soft, flexible silicone tips that click into place.

    These internally tapered tips conform to your ear shape, keeping AirPods Pro secure.

    And with vents helping to equalise pressure, you feel like there’s nothing in your ears.
     

    Sound that cuts out the noise.

    AirPods Pro are the only in-ear headphones with Active Noise Cancellation that continuously adapts to the geometry of your ear and the fit of the ear tips — blocking out the world so you can focus on what you’re listening to.

    An outward-facing microphone detects external sound. AirPods Pro then counter it with equal anti-noise, cancelling the external sound before you hear it. An inward-facing microphone listens inside your ear for unwanted sound, which is also eliminated with anti-noise.

    Want to hear what’s happening around you? Just press and hold the force sensor on the stem to jump between Active Noise Cancellation and Transparency mode — which lets outside sound in, and allows things to sound and feel natural when you’re talking to people nearby.
     

    Everything you hear is unheard of.

    Enjoy superior sound quality with Adaptive EQ, which automatically tunes music to the shape of your ear for a rich, consistent listening experience.

    An inward-facing microphone hears sound as you do. AirPods Pro then fine-tune the audio by adjusting the mid and low frequencies.
     

    Charge wirelessly. Use tirelessly.

    The Wireless Charging Case delivers more than 24 hours of battery life to keep you and your AirPods Pro on the go. And it’s compatible with Qi-certified chargers.

    More than 24 hours of listening time with multiple additional charges in the case.

    Up to 4.5 hours of listening time on one charge.

    Around 1 hour of listening time on only 5 minutes of charging.
     

    Simplicity from start to Siri.

    Just like AirPods, AirPods Pro connect like magic to your iPhone or Apple Watch. A simple “Hey Siri” summons your favourite personal assistant. Control your music, calls, volume, directions and more — without lifting a finger.

     


  • Get up to £300 when you trade up

    Trade In your old phone to selected Apple handsets by the 8th November 2020 and we’ll give you £50 extra cashback on top of your old phone’s recycle value. How’s that for a deal?

    Get in touch with our team here to find out more.


    Existing Freestyle Customer with Virgin Media?

    Itching to get your hands on a new phone but haven’t finished paying off your Freestyle loan? Trade Up could help you upgrade early by sending us your old device, so you could get to the good stuff quicker. To get started, get in touch with our team here.


    SIMO customer or new Virgin Media customer?

    Got a drawer full of old mobiles? With Trade In from Virgin Media, we’ll price up your old phone or tablet and transfer the money to your bank account when you take a new contract with us. It’s super easy and both your wallet and the environment will thank you for it.


    Here’s how it works:

    • Buy your new iPhone from us between 16th October and 8th November
    • We’ll text you your unique redemption code and step-by-step instructions 21 days after you receive your phone
    • Send us your old phone – we’ll take care of postage costs and recycle it responsibly
    • Check your bank balance or PayPal account – the money should be in there 3 days after we receive and OK your device

     


    Apple AirPods Pro

     

     

    Arrival of the fittest.

    Apple refined the details of comfort, creating a new class of in-ear headphones with a customisable fit that forms an exceptional seal for Active Noise Cancellation. You’ll feel your music, not your headphones.

    Choose from three sizes of soft, flexible silicone tips that click into place.

    These internally tapered tips conform to your ear shape, keeping AirPods Pro secure.

    And with vents helping to equalise pressure, you feel like there’s nothing in your ears.
     

    Sound that cuts out the noise.

    AirPods Pro are the only in-ear headphones with Active Noise Cancellation that continuously adapts to the geometry of your ear and the fit of the ear tips — blocking out the world so you can focus on what you’re listening to.

    An outward-facing microphone detects external sound. AirPods Pro then counter it with equal anti-noise, cancelling the external sound before you hear it. An inward-facing microphone listens inside your ear for unwanted sound, which is also eliminated with anti-noise.

    Want to hear what’s happening around you? Just press and hold the force sensor on the stem to jump between Active Noise Cancellation and Transparency mode — which lets outside sound in, and allows things to sound and feel natural when you’re talking to people nearby.
     

    Everything you hear is unheard of.

    Enjoy superior sound quality with Adaptive EQ, which automatically tunes music to the shape of your ear for a rich, consistent listening experience.

    An inward-facing microphone hears sound as you do. AirPods Pro then fine-tune the audio by adjusting the mid and low frequencies.
     

    Charge wirelessly. Use tirelessly.

    The Wireless Charging Case delivers more than 24 hours of battery life to keep you and your AirPods Pro on the go. And it’s compatible with Qi-certified chargers.

    More than 24 hours of listening time with multiple additional charges in the case.

    Up to 4.5 hours of listening time on one charge.

    Around 1 hour of listening time on only 5 minutes of charging.
     

    Simplicity from start to Siri.

    Just like AirPods, AirPods Pro connect like magic to your iPhone or Apple Watch. A simple “Hey Siri” summons your favourite personal assistant. Control your music, calls, volume, directions and more — without lifting a finger.

     

The legal stuff 

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

*Standard charges apply, please check with your network operator for rates.

5G:  5G compatible device, freestyle plan and coverage required

*No bank or credit card details are needed up front for the trial.

**Virgin Media Internet Security: New Virgin Media Internet customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. See onlineshop.f-secure.com for full details. Unlimited devices, after the first 15 devices will need to be registered via f-secure. £3 per month or annual subscription for £30. For full terms and conditions see f-secure.com/en/legal/terms

 

Third party offers

Spotify Premium

Available to new Spotify Premium subscribers only. Eligible devices: Galaxy A41, A51, A71 & A51 5G. Purchase by 31-12-20 & claim by 31-01-21. For full T&Cs, see https://www.spotify.com/uk/legal/premium-promotional-offer-terms/
 

YouTube Premium

With eligible purchase between 30/4/20 & 31/12/2020. New customers of YouTube Premium, YouTube Music Premium and Google Play Music only. Redeem in the YouTube application on eligible devices between 30/4/20 and 31/01/2021. Form of payment required. £11.99/month after trial billed on a recurring monthly basis. Cancel anytime. No refunds for partial billing periods. Full terms: https://www.samsung.com/uk/offer/youtube-premium-promotion or https://www.samsung.com/ie/offer/youtube-premium-promotion
 

Huawei Music

This Campaign is organised by Aspiegel Limited (“Aspiegel”). Participants need to own a HUAWEI smartphone consisting of the models in sale, full models list please go to website for full T & Cs. Each qualifying smartphone and Huawei ID may only participate in the Campaign once. Participants must redeem the 6-MONTHS free trial offer on or between 3rd June 2020 and 31st August 2020. Participants need to provide their billing details if none has been provided under the HUAWEI ID account to claim the 6-MONTH free trial. Participants will be able to check if the 6-MONTHS FREE TRIAL offer is activated by visiting HUAWEI MUSIC app > Me > VIP Center>Membership. PLEASE NOTE: After the 6-MONTHS free trial ends, the subscription will automatically renew at 9.99 GBP. You can cancel this subscription at any time. The Promotional Item and Qualifying Product are subject to availability. See Website for full T&Cs.
 

Free screen repair:

One free screen repair on eligible handsets. Valid for 12 months or until point of successful claim. Handset must not have any fault in addition to the damaged screen in order to be eligible for screen repair. Handset will be returned within 5 working days of being sent in for repair. In the rare event the handset cannot be repaired, a comparable replacement will be offered. The insurer is WDP Insurance Limited.

Full terms available at: https://europe.asurion.com/VirginMediaProtect/Free_Screen_Repair_T&C_VMPFSR1_0820.pdf. Offer available until 08/11/2020
 

Google One

Voucher must be redeemed by 31/12/2022. Voucher will be sent via email within 72 hours of receiving your handset. Available to new Google One members only. Additional terms apply. See https://one.google.com/offer/terms-and-conditions/virgin-6month-200gb for full terms and conditions.

HUAWEI P40 Pro October Bundle Promotion

*Promoter is Huawei Technologies (UK) Co., Ltd. Consumers who purchase a HUAWEI P40 Pro (a ‘Qualifying Product’) from 00:00 16th October 2020 to 23:59 12th November 2020 from a qualifying retailer (see Website for details) may submit a valid claim (including substantiation) at [https://consumer.huawei.com/uk/promo/p40pro-oct] (‘Website’) between 31st October 2020 and 19th December 2020 to claim a Watch GT2e (46mm, Graphite Black) (‘Promotional Item’). Consumers must claim after 14 days from date of purchase. Consumers who return their Qualifying Product within 14 days of date of purchase will not be eligible to claim. Limited to one claim per purchase of a Qualifying Product. The Promotional Item and Qualifying Product are subject to availability. The Promotional Item will be posted to an address in the UK, Isle of Man, Jersey or Guernsey within 30 days of a verified claim. See Website for full T&Cs.
 

Samsung Tab S6 Lite and Galaxy buds:

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies.  Samsung Galaxy Tab S6 Lite or S5e must be purchased between 07/10/2020 – 03/11/2020 from participating retailers. Claims must be made at https://20203.samsungpromotions.claims/tabletgwp  between 0 -30 days of purchase. Maximum 1 claim per purchase (max 4 per household) and 250 claims per company participant. See www.samsung.com/uk/offer/galaxy-tab-buds-deals/ or www.samsung.com/ie/offer/galaxy-tab-buds-deals/ for full T&Cs.
 

Samsung A51/A51 5G and Harman Kardon Citation One Speaker

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies.  Samsung Galaxy A51 or A51 5G must be purchased between 07/10/2020 – 03/11/2020 from participating retailers. Claims must be made via the Members app pre-installed on the device (individuals) or at https://www.samsung.com/uk/offer/free-harman-kardon-bluetooth-speaker-a51-deal (company)  between 0 -30 days of purchase. Maximum 1 claim per purchase (max 2 per household) and 250 claims per company participant. See https://www.samsung.com/uk/offer/free-harman-kardon-bluetooth-speaker-a51-deal for full T&Cs.

General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year (not applicable to oomph bundles). We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location. 

Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.

Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.

Pay Monthly SIM Only: 12 month contract applies.

Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.

Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.

Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.

Faster average 4G speed: Superfast 4G as standard.

F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.

MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.

Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff

Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.
 

Welcome to Virgin Media Protect, brought to you by Asurion

Virgin Media Protect covers your device against loss, theft and damage (please see the insurance terms and conditions below for further details). Payment is collected in a single monthly premium by Asurion Europe Limited.

Insurance Terms and Conditions

Nobody likes reading the small print, but to avoid any surprises, please:

  • Read the insurance Terms and Conditions in full so you know what’s covered, what’s not and how to claim
  • Block any lost or stolen device as soon as you discover it’s missing by submitting a claim 24/7 at www.virginmedia.com/protect or by calling us on 0345 030 3291* to protect against unauthorised calls
  • Make a claim, ideally within 30 days of discovering that your device is damaged or missing by calling us on 0345 030 3291*
  • Pay the excess fee to complete your claim for a replacement device which may be refurbished to ‘as new’ standard. The excess fee was confirmed in your welcome pack and you can call us at any time to check it
  • Comply with our reasonable instructions, including switching off or uninstalling any apps which prevents our access to remove data from the claimed for device
  • Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model)

To review your Virgin Media Protect Terms and Conditions, click here.

SIM Only offers     

£9 for 8GB 12 month SIM Only plan. Boosted from 2GB. Increased allowance continues as long as you remain on the same plan. Offer ends 28/10/2020. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff

£12 for 20GB 12 month SIM Only plan. Boosted from 5GB. Increased allowance continues as long as you remain on the same plan. Offer ends 28/10/2020. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff

£12 for 32GB 24 month SIM Only plan. Boosted from 8GB. Increased allowance continues as long as you remain on the same plan. Offer ends 28/10/2020. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff


Handset Airtime offers

13 for 30GB Airtime plan. Boosted from 15GB. Increased allowance continues as long as you remain on the same plan. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff 

£15 for 60GB Airtime plan. Boosted from 20GB. Increased allowance continues as long as you remain on the same plan. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff

£16 for Unlimited Airtime plan. Based on a £12 discount on our Unlimited data plan (usually £28). Discount continues as long as you remain on the same plan. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff  


Connected tablet

£10 for 12GB Tablets Airtime plan. Boosted from 6GB. Increased allowance continues as long as you remain on the same plan. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff

£13 for 30GB Tablets Airtime plan. Boosted from 10GB. Increased allowance continues as long as you remain on the same plan. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff


Apple offers

Get up to £300 when you trade in: Apple extra cashback offer. Any phone when traded in for an iPhone only. Applies to iPhone 7, iPhone SE, iPhone XR, iPhone 11, iPhone 11 Pro including all bundles. £50 is in addition to the cashback that would normally be quoted for trade ins. Amount quoted depends on the make, model and condition of phone. Offer ends 8th November 2020. For terms and conditions see virginmedia.com/shop/mobile/trade-in

Get up to £350 when you trade in: Apple extra cashback offer. Any phone when traded in for an iPhone only.Apples to iPhone 12, iPhone 12 Pro including all bundles. £100 is in addition to the cashback that would normally be quoted for trade ins. Amount quoted depends on the make, model and condition of phone. Offer ends 8th November 2020. For terms and conditions see virginmedia.com/shop/mobile/trade-in


Samsung offers

Save £72 with Samsung A71: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £12 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 08/11/2020.

Samsung extra cashback offer: Any phone when traded in for the following Samsung handsets only. Offer is in addition to the cashback that would normally be quoted for trade ups. Amount quoted depends on the make, model and condition of phone. Offer ends 28th October 2020. For terms and conditions see virginmedia.com/shop/mobile/trade-in

£25 extra when you trade up – Galaxy A41 + Switch

£50 extra when you trade up - Galaxy A51, Galaxy A51 5G, Galaxy A51 5G & Razer Kishi, Galaxy A71, Galaxy S10 Lite, Galaxy S10, Galaxy S10 & Galaxy Buds and Galaxy S10 & Tab A8

£100 extra when you trade up - Galaxy Note 20, Galaxy S20 5G, Galaxy S20 5G & Galaxy Buds+, Galaxy S20 Plus 5G, Galaxy S20 Plus 5G & Galaxy Buds+, Galaxy S20 Ultra 5G and Galaxy S20 Ultra 5G & Galaxy Buds+

 

All other offers

Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.

Data-free Messaging on WhatsApp, & Facebook Messenger & Twitter:  Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service.

Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.

Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff

Unlimited Data/ Minutes/ Texts for cable customers: Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only. Acceptable use policy applies.

Virgin Media Freestyle Trade Up Terms and Conditions

Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number

1. What is Freestyle Trade Up?

1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).

1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

2. Who Provides Trade Up?

2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 2591237) at 500 Brook Drive, Reading, RG2 6UU. (“Virgin Media”) by Brightstar Corporation Technology Limited (registered no. 08401611) at Weston Road, Crewe, Cheshire, CW1 6BU (“Brightstar”) (together “we”, “us” or “our”).

3. Eligibility

3.1. To place a Trade Up order, you warrant:

(i) you are a resident in the United Kingdom;

(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;

(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;

(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;

(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and

(vi) the Device is not stolen or listed with us or a third party as stolen.

3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

4. Placing your Trade Up order

4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:

(i) the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and

(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”);  or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).

The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, Brightstar or a third party based on the make a model of the Device.

Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).

4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.

4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

4.5. Important Information prior to Trade Up:

(i) By placing your order and sending your Device, you will be unable to cancel your order.

(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and

(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

5. Trade Up contributing to your Freestyle Loan

5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:

(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.

(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.

5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

6. Privacy and Data Protection

6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

6.2. By placing a Trade Up order with us, Virgin Media and/or Brightstar may use your personal information to contact you about special offers about goods and services that may be of interest to you.

6.3. Any personal data will only be used in accordance with Virgin Media’s or Brightstar’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) Brightstar’s Privacy Policy .

General

6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

6.6. Subject to 7.6, in no event shall Brightstar, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or Brightstar’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or Brightstar) due to any reason beyond the reasonable control of Virgin Media or Brightstar; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.

6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and Brightstar harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.

6.8. Virgin Media and Brightstar reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.

6.9. Nothing in these terms and conditions his agreement shall limit or exclude Brightstar’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.

6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.

6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.

What is refer a friend?

Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media or Virgin Mobile. It’s easy, too – just register your email address to get your unique referral link, or use your exclusive referral code that can be quoted in-store or over the phone.

If your friend successfully places an order through your link or code, you’ll both receive a cash reward 28 days after either the install of their services or delivery of a phone or SIM.

Share the good stuff and start referring your friends now!

How much money can I earn?

Referring friends and family to Virgin Media or Virgin Mobile means you can pocket cash rewards.

If your referrals are successful, you can earn £50 each for a referral to Virgin Media, and for Virgin Mobile you’ll get up to £15 each for a SIM only referral or up to £50 each if you refer a mobile phone. You can see how much you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’.

And what’s more, you can refer as many mates as you like!

Where can I get an overview of my rewards?

You can check out an overview of your referrals, their status, and the rewards you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’. We’ll also email you as soon as your referral account is credited from a successful referral.

How and when will my friend and I receive our cash reward?

Your friend will be eligible for the reward at the same time as you are. After your friend has had their services installed for 28 days, or if it’s a mobile order 28 days after the phone or SIM is delivered, you’ll both be eligible for a reward providing they’ve not cancelled their new contract within this time.

Once the cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. In some cases, it can take up to five weeks after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts.

Can I refer any Virgin Media or Virgin Mobile package?

Refer a friend works for any Virgin Media service; that’s superfast broadband, digital TV and home phone. It also works for Virgin Mobile pay monthly SIM only contracts and pay monthly mobile phones. There are a few offers that you can’t refer friends to including Pay As You Go mobile, Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 months.

If your friend wants to get Virgin Media, just check they’re able to receive our services in their area. If you're not sure, visit our shop and check which services they can get (you’ll need their postcode and address).

What are the conditions to getting a referral reward?

  • You can only get a reward from referring the services, mobile phones and SIM contracts outlined in the ‘Can I refer any Virgin Media or Virgin Mobile package?’ question above.
  • For the order to be eligible for a reward, it needs to be placed using your unique referral link or code. So if you refer a friend online, they must use your referral link. If they take up your referral in a Virgin Media store, or to our Virgin Media or Virgin Mobile sales team over the phone, then they need to quote your referral code at the point of sale.
  • The friend you refer must be new to Virgin Media or Virgin Mobile. You can’t refer an existing customer or anyone who’s had Virgin Media or Virgin Mobile within the last six months.
  • Any new customers who haven’t joined through the referral links or codes won’t be eligible for a cash reward.
  • The right to a reward is subject to the general terms and conditions of Virgin Media’s referral partner, Aklamio.
  • If the friend you refer becomes a new customer, and then cancels their services or mobile contract within 28 days, neither of you will be eligible for a reward.
  • You won’t be rewarded for referring a product to yourself, and for any referrals that extend or change an existing customer’s Virgin Media or Virgin Mobile contract.

When can I start referring my friends?

Right now!

How many referrals can I make?

As many as you like! The more the merrier. Just remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 28 days, or it’s been 28 days after their phone or SIM has been delivered.

I’m not a Virgin Media or Virgin Mobile customer. Can I still recommend someone?

Yes, you can! We make sure we reward everyone who successfully refers someone to us.

Virgin Media customers are also eligible for exclusive mobile deals, so there’s never been a better time to join.

How do I find out what the amount of each reward is?

Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more.

I’ve signed in to my referral account.  What do the different reward status descriptors mean in the dashboard?

Pending – Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.

Confirmed – Once the 28 day cancellation period has expired, your reward will be confirmed ready to be paid out.

Rejected – Your reward will be rejected if the conditions have not been met. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to customer-service@aklamio.com.

Why was my reward rejected?

Rewards aren’t paid if:

1.    The friend you referred may have cancelled their Virgin Media or Virgin Mobile services

2.    The friend you referred didn’t join us via your referral link

3.    The friend you referred is an existing customer or has had Virgin Media or Virgin Mobile within the last six months

If you don’t think your reward should have been rejected, or if you need more help, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to customer-service@aklamio.com.

It looks like my reward isn’t showing in my referral account. What should I do?

Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. Don’t worry, you can make a support request for the missing reward – just call Virgin Media’s referral partner Aklamio on  01576 820030 or email them at customer-service@aklamio.com.

What should I do if I’ve forgotten my log in details?

Don’t panic – you can easily reset your referral account password here.

Or for more help, just call Virgin Media’s referral partner Aklamio on 01576 820030.