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  • Your minutes allowance includes calls to UK landlines (beginning 01, 02 and 03) and calls and texts to UK mobiles. Calls to service numbers (084, 087, 09 and 118) and personal numbers (070) are not included, other exclusions apply - see terms and conditions.
    To find out how much you’ll pay for calls, texts and data and what is/ isn’t included in your plan, please take a look at our call charges.

     

    Our flexible Freestyle contracts have two parts:

    Phone

    One contract for your phone (24 or 36-month).

    Based on an interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited. To pay the full cash price for this phone or speak to our sales team, call 0800 408 9347.

    +

    Plan

    One contract for your minutes, texts and data (30-day rolling)

    =

    Your total monthly cost

    This gives you the freedom to change your monthly plan up or down each month, with more or less minutes, texts or data. Plus, if you want to upgrade to a brand new phone, you can simply pay off the remaining cost of your old one when you're ready.


    Great reasons for choosing Virgin Mobile

    Got a question about our services?

    Text alerts

    We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.

    £3 per day for each GB you use

    But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?

    Flexibility to switch to a higher tariff - and back down

    If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that.

    Get the My Virgin Media app 

    Oh, and don’t forget, you can download our My Virgin Media app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use.

    Connect to WiFi with our free Connect app 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.

    No but our tariffs do give you loads of data 

    Most of us tend to use way less mobile internet data than we think. We bet you’ll find our 5GB option is more than enough data to keep you ticking over for the whole month. 5GB of mobile data is equivalent to about 150 hours of steady internet browsing over the month or 5 hours a day. And that’s without ever using WiFi! Or with our 10GB tariff you can double it to a huge 10 hours a day! When did you last use your phone that much in a day?

    We help you monitor your data usage 

    If you want to keep an eye on your data, you can manage how much you’re using with our Virgin Mobile app and by logging into Your Account online. We’ll also let you know by text when you’re at 75%, 95% and 100% of your limit.

    Use our clever Connect app instead of mobile data 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without eating up your mobile data allowance.

    We’ll upgrade eligible customers to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device that you bought from us

    To get 5G, you’ll need a 5G plan with us, as well as a 5G-compatible device and 5G network coverage.

    If you get a 5G device on any Pay Monthly plan or a SIM Only plan with us, you’ll enjoy 5G as standard.

    If you have a 4G device and plan with us, you’ll just need to finish paying off your phone before you can upgrade.

    Our 5G covers 100 towns and cities across the UK, with many more to come. Use our coverage checker to find out more.

    • Aberdeen
    • Alexandria
    • Ambleside
    • Aughton (Sth Yorks)
    • Basingstoke
    • Bebington
    • Belfast
    • Birkenhead
    • Birmingham
    • Bishopbriggs
    • Blaydon
    • Bolton
    • Bootle
    • Bournemouth
    • Bradford
    • Bristol
    • Bristol Airport
    • Cardiff
    • Cheadle and Gatley
    • Cheltenham
    • Chesterfield
    • Clydebank
    • Crawley (West Sussex)
    • Crosby
    • Dewsbury
    • Dinas Powys
    • Droylsden
    • Dudley (West Midlands)
    • Dundee
    • Eccles
    • Edinburgh
    • Eston and South Bank
    • Felling
    • Gateshead
    • Glasgow
    • Gloucester
    • Gosforth (Tyne & Wear)
    • Guildford
    • Hebburn
    • Helensburgh
    • Horwich
    • Huddersfield
    • Huyton-with-Roby
    • Inner London
    • Isles of Scilly
    • Jarrow
    • Kingston upon Hull
    • Kingswood (Bristol)
    • Lancaster
    • Leeds
    • Lisburn
    • Liverpool
    • Llandudno
    • Long Benton/Killingworth
    • Manchester
    • Mangotsfield
    • Middlesbrough
    • Morley
    • Mosborough/Highlane
    • Newbury
    • Newcastle upon Tyne
    • Newtownabbey
    • North Shields
    • Oldbury/Smethwick
    • Outer London
    • Paisley
    • Penarth
    • Plymouth
    • Portsmouth
    • Prescot
    • Prestwich
    • Pudsey
    • Rawmarsh
    • Reading
    • Rochdale
    • Rotherham
    • Salford
    • Sheffield
    • Shipley
    • Solihull
    • South Shields
    • Southampton
    • Stockport
    • Stockton-on-Tees
    • Stoke-on-Trent
    • Stranraer
    • Stretford
    • Sunderland
    • Sutton Coldfield
    • Swansea
    • Swinton and Pendlebury
    • Tynemouth
    • Urmston
    • Wallasey
    • Wallsend
    • Warrington
    • Washington
    • Whitley Bay
    • Wolverhampton
    • York

    Yes!

    You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage.

    Text alerts when you're near your limits

    If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month.

    Flexibility to change to a new tariff

    If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.

    Simple. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. And another 30 day rolling contract for your airtime. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. Your handset loan will carry on until you pay it off, which you can do on the agreed instalments, or earlier. Whatever suits you best.

    Order up to 3 weeks in advance

    Don't worry, if you're still in a contract elsewhere, you can delay delivery of your new phone for up to 3 weeks into the future and you won't have to pay a penny until then. That'll give you plenty of time to break the news to your old network that you're moving on to better things. It could get emotional...

    Guarantee a great deal you've seen today

    When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. So you'll never miss out, even if the offer ends in the meantime.

    Switching your mobile to Virgin Media has never been so easy. All you’ll need to do is grab a switching code from your current provider – which you can do as soon as you sign up, or later. Whichever suits you.

    PAC or STAC?

    If you want to bring your number with you, you’ll need a Port Authorisation Code, usually called a PAC.

    If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.


    How to get your switching code

    Ready to switch to us? You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. There are three easy ways to do it.

    1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get your switching information

    2. Go to your existing provider’s website and follow the links to Switching

    3. Call your existing provider

    We’ll ask if you have a PAC or STAC in our online checkout, simply pop your PAC or STAC details in when this happens.

    Our 4G covers 99% of the population and our 5G network coverage includes 100 towns and cities across the UK, and counting.

    Check the signal strength in your area now.

    Of course! With our 14-day Customer Satisfaction Guarantee you can return your phone for a full refund minus any airtime you’ve used. Or, get a replacement within 14 days of receiving the phone. We’ll even send you the envelope to post it back to us in. Nice, eh?

    Yes! All our fabulous phones come with a reassuring 24 month warranty (12 months for iPhone) so if you have a problem with it, don’t sweat, we should be able to repair your device or replace it free of charge so long as you’re still in warranty. See what’s covered.

    An eSIM is a SIM which is embedded in a device. Instead of having a physical SIM, you can download an eSIM profile directly onto your device and start using it immediately.

    All our Pay Monthly phones and SIM Only plans include EU roaming with Roam Like Home. This means you can use your UK allowance of minutes, texts and data in the EU just like you would in the UK. Visit our Roaming Hub for more information.

  • Phone specifications

    As part of Apple’s efforts to reach its environmental goals, iPhone 14 Pro Max and iPhone 14 Pro do not include a power adapter or EarPods. Please use your existing Apple power adapter and headphones or purchase these accessories separately.

    Accessibility Built-in accessibility features supporting vision, mobility, hearing and cognitive disabilities help you get the most out of your iPhone.

    Features include:
    Voice Control
    VoiceOver
    Zoom
    Magnifier
    RTT and Textphone support
    Siri and Dictation
    Type to Siri
    Switch Control
    Closed Captions
    AssistiveTouch
    Spoken Content
    Back Tap

     
    Size & Weight Height:5.81 inches (147.5 mm)
    Width: 3.05 inches (77.6 mm)
    Depth:0.31 inch (7.85 mm)
    Weight: 8.47 ounces (240 grams)

     
    Display Super Retina XDR display with ProMotion
    6.7‑inch (diagonal) all‑screen OLED display
    2796x1290-pixel resolution at 460 ppi

    The iPhone 14 Pro Max display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.69 inches diagonally (actual viewable area is less)

    Dynamic Island
    Always-On display
    ProMotion technology with adaptive refresh rates up to 120Hz
    HDR display
    True Tone
    Wide colour (P3)
    Haptic Touch
    2,000,000:1 contrast ratio (typical)
    1,000 nits max brightness (typical); 1,600 nits peak brightness (HDR); 2,000 nits peak brightness (outdoor)
    Fingerprint-resistant oleophobic coating
    Support for display of multiple languages and characters simultaneously
    Splash, Water and Dust Resistant3 Rated IP68 (maximum depth of 6 metres up to 30 minutes) under IEC standard 60529

     
    Chip A16 Bionic chip
    6‑core CPU with 2 performance and 4 efficiency cores
    5‑core GPU
    16‑core Neural Engine

     
    Camera


    Pro camera system 
    48MP Main: 24mm, ƒ/1.78 aperture, second-generation sensor-shift optical image stabilisation, seven‑element lens, 100% Focus Pixels
    12MP Ultra Wide: 13mm, ƒ/2.2 aperture and 120° field of view, six‑element lens, 100% Focus Pixels
    12MP 2x Telephoto (enabled by quad-pixel sensor): 48mm, ƒ/1.78 aperture, second-generation sensor-shift optical image stabilisation, seven‑element lens, 100% Focus Pixels
    12MP 3x Telephoto: 77mm, ƒ/2.8 aperture, optical image stabilisation, six-element lens3x optical zoom in, 2x optical zoom out; 6x optical zoom range; digital zoom up to 15x
    Sapphire crystal lens cover
    Adaptive True Tone flash
    Photonic Engine
    Deep Fusion
    Smart HDR 4
    Portrait mode with advanced bokeh and Depth Control
    Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High‑Key Light Mono)
    Night mode
    Night mode portraits enabled by LiDAR scanner
    Panorama (up to 63MP)
    Photographic Styles
    Macro photography
    Apple ProRAW
    Wide colour capture for photos and Live Photos
    Lens correction (Ultra Wide)
    Advanced red-eye correction
    Auto image stabilisation
    Burst mode
    Photo geotagging
    Image formats captured: HEIF, JPEG and DNG
     


     
    Video Recording 4K video recording at 24 fps, 25 fps, 30 fps or 60 fps
    1080p HD video recording at 25 fps, 30 fps or 60 fps
    720p HD video recording at 30 fps
    Cinematic mode up to 4K HDR at 30 fps
    Action mode up to 2.8K at 60 fps
    HDR video recording with Dolby Vision up to 4K at 60 fps
    ProRes video recording up to 4K at 30 fps (1080p at 30 fps for 128GB storage)
    Macro video recording, including slo-mo and time-lapse
    Slo‑mo video support for 1080p at 120 fps or 240 fps
    Time-lapse video with stabilisation
    Night mode Time-lapse
    QuickTake video
    Second‑generation sensor‑shift optical image stabilisation for video (Main)
    Dual optical image stabilisation for video (Main and Telephoto)
    3x optical zoom in, 2x optical zoom out; 6x optical zoom range
    Digital zoom up to 9x
    Audio zoomTrue Tone flash
    Cinematic video stabilisation (4K, 1080p and 720p)
    Continuous autofocus video
    Take 8MP still photos while recording 4K video
    Playback zoom
    Video formats recorded: HEVC, H.264 and ProRes
    Stereo recording

     
    TrueDepth Camera 12MP camera
    ƒ/1.9 aperture
    Autofocus with Focus Pixels
    Six-element lens
    Retina Flash
    Photonic Engine
    Deep Fusion
    Smart HDR 4
    Portrait mode with advanced bokeh and Depth Control
    Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High‑Key Light Mono)
    Animoji and Memoji
    Night mode
    Photographic Styles
    Apple ProRAW
    Wide colour capture for photos and Live Photos
    Lens correction
    Auto image stabilisation
    Burst mode
    4K video recording at 24 fps, 25 fps, 30 fps or 60 fps
    1080p HD video recording at 25 fps, 30 fps or 60 fps
    Cinematic mode up to 4K HDR at 30 fps
    HDR video recording with Dolby Vision up to 4K at 60 fps
    ProRes video recording up to 4K at 30 fps (1080p at 30 fps for 128GB storage)
    Slo‑mo video support for 1080p at 120 fps
    Time-lapse video with stabilisation
    Night mode Time-lapse
    QuickTake video
    Cinematic video stabilisation (4K, 1080p and 720p)
    Face ID Enabled by TrueDepth camera for facial recognition

     
    Apple Pay Pay with your iPhone using Face ID in shops, within apps and on the webComplete purchases made with Apple Pay on your MacPay for your journey using Express Travel4
    Learn more about Apple Pay

     
    Mobile and Wireless

    Model A2890*

    5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n20, n25, n26, n28, n30, n38, n40, n41, n48, n53, n66, n70, n77, n78, n79)
    FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 30, 32, 66)
    TD-LTE (Bands 34, 38, 39, 40, 41, 42, 46, 48, 53)
    UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    GSM/EDGE (850, 900, 1800, 1900 MHz)

    Model A2894*

    5G NR (Bands n1, n2, n3, n5, n7, n8, n12, n20, n25, n28, n30, n38, n40, n41, n48, n66, n77, n78, n79)
    FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 30, 32, 66)
    TD-LTE (Bands 34, 38, 39, 40, 41, 42, 46, 48)
    UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    GSM/EDGE (850, 900, 1800, 1900 MHz)

    All models

    5G (sub‑6 GHz) with 4x4 MIMO5
    Gigabit LTE with 4x4 MIMO and LAA5
    Wi‑Fi 6 (802.11ax) with 2x2 MIMO
    Bluetooth 5.3
    Ultra Wideband chip for spatial awareness6
    NFC with reader mode
    Express Cards with Power Reserve

    Location Precision dual-frequency GPS (GPS, GLONASS, Galileo, QZSS and BeiDou)
    Digital compass
    Wi‑Fi
    Mobile data
    iBeacon micro-location

     
    Video Calling7 FaceTime video calling over Wi‑Fi or a mobile network
    FaceTime HD (1080p) video calling over 5G or Wi‑Fi
    Share experiences like movies, TV, music and other apps in a FaceTime call with SharePlay
    Screen sharing
    Portrait mode in FaceTime video
    Spatial Audio
    Voice Isolation and Wide Spectrum microphone modes
    Optical zoom with rear‑facing camera
    Audio Calling7 FaceTime audio
    Voice over LTE (VoLTE)7
    Wi‑Fi calling5
    Share experiences like movies, TV, music and other apps in a FaceTime call with SharePlay
    Screen sharing
    Spatial Audio
    Voice Isolation and Wide Spectrum microphone modes
    Audio Playback Supported formats include AAC, MP3, Apple Lossless, FLAC, Dolby Digital, Dolby Digital Plus and Dolby Atmos
    Spatial Audio playback
    User‑configurable maximum volume limit
    Video Playback Supported formats include HEVC, H.264 and ProRes
    HDR with Dolby Vision, HDR10 and HLG
    Up to 4K HDR AirPlay for mirroring, photos and video out to Apple TV (2nd generation or later) or AirPlay 2–enabled smart TV
    Video mirroring and video out support: up to 1080p through Lightning Digital AV Adapter and Lightning to VGA Adapter (adapters sold separately)8
    Power and Battery10

    Video playback:
    Up to 29 hours
    Video playback (streamed):
    Up to 25 hours
    Audio playback:
    Up to 95 hours

    Built‑in rechargeable lithium‑ion battery
    MagSafe wireless charging up to 15W12
    Qi wireless charging up to 7.5W12
    Charging via USB to computer system or power adapter
    Fast-charge capable: Up to 50% charge in around 30 minutes11 with 20W adapter or higher (available separately)

    SIM Card Dual SIM (nano‑SIM and eSIM)13
    Dual eSIM support13

     

    * To identify your iPhone model number, see support.apple.com/en-gb/HT3939. For details on 5G and LTE support, contact your provider and see apple.com/uk/iphone/cellular. Mobile data technology support is based on iPhone model number and configuration for GSM networks.

    1. Available space is less and varies due to many factors. A standard configuration uses approximately 12GB to 17GB of space, including iOS 16 with its latest features and Apple apps that can be deleted. Apple apps that can be deleted use about 4.5GB of space, and you can re-download them from the App Store. Storage capacity subject to change based on software version, settings and iPhone model.
    2. Size and weight vary by configuration and manufacturing process.
    3. iPhone 14 Pro and iPhone 14 Pro Max are splash, water and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 6 metres up to 30 minutes). Splash, water and dust resistance are not permanent conditions. Resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
    4. Available only in selected cities and on selected public transport systems. Requires eligible device and OS version. See here for details.
    5. Data plan required. 5G, Gigabit LTE, VoLTE and Wi‑Fi calling are available in selected markets and through selected network providers. Speeds are based on theoretical throughput and vary based on site conditions and network. For details on 5G and LTE support, contact your provider and see apple.com/uk/iphone/cellular.
    6. Ultra Wideband availability varies by region.
    7. FaceTime calling requires a FaceTime‑enabled device for the caller and recipient and a Wi‑Fi connection. Availability over a mobile network depends on network provider policies; data charges may apply.
    8. Standard dynamic range video content only.
    9. Siri may not be available in all languages or in all areas, and features may vary by area. Internet access required. Mobile data charges may apply.
    10. All battery claims depend on network configuration and many other factors; actual results will vary. Battery has limited recharge cycles and may eventually need to be replaced. Battery life and charge cycles vary by use and settings. See apple.com/uk/batteries and apple.com/uk/iphone/battery.html for more information.
    11. Testing conducted by Apple in August 2022 using pre-production iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max units and software and accessory Apple USB‑C Power Adapter (20W Model A2305). Fast‑charge testing conducted with drained iPhone units. Charge time varies with settings and environmental factors; actual results will vary.
    12. Wireless chargers sold separately.
    13. Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all providers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some providers. See your provider for details. To learn more, visit support.apple.com/en-gb/HT212780.
    14. Wireless broadband recommended; fees may apply.
    15. In China mainland, you can use Apple Pay on the web in Safari only on compatible iPhone and iPad models using iOS 11.2 or later.
    16. Data accurate as of product launch.
    17. Excludes trace amount of tungsten found outside the Taptic Engine and accounting for less than 0.1% of the total found in the device.
    18. Excludes trace amount of rare earth elements found outside the magnets and accounting for less than 0.2% of the total found in the device.
    19. Efficiency performance is based on the US Department of Energy Federal Energy Conservation Standards for Battery Chargers.
    20. Apple’s Regulated Substances Specification describes Apple’s restrictions on the use of certain chemical substances in materials in Apple products, accessories, manufacturing processes, and packaging used for shipping products to Apple’s end‑customers. Restrictions are derived from international laws or directives, regulatory agencies, eco‑label requirements, environmental standards and Apple policies. Every Apple product is free of PVC and phthalates except for AC power leads in India, Thailand (for two‑pin AC power leads) and the Republic of Korea, where we continue to seek government approval for our PVC and phthalates replacement. Apple products comply with the European Union Directive 2011/65/EU and its amendments, including exemptions for the use of lead such as high-temperature solder. Apple is working to phase out the use of these exempted substances for new products where technically possible.
    21. Trade-in values will vary based on the condition, year and configuration of your eligible trade‑in device. Not all devices are eligible for credit. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Gift Card. Trade‑in value may be applied towards qualifying new device purchase, or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. In‑store trade‑in requires presentation of a valid photo ID. Offer may not be available in all stores, and may vary between in‑store and online trade‑in. Some stores may have additional requirements. Apple or its trade‑in partners reserve the right to refuse or limit quantity of any trade‑in transaction for any reason. More details are available from Apple’s trade‑in partner for trade‑in and recycling of eligible devices. Restrictions and limitations may apply.

    Some features may not be available in all countries or all areas. View complete list.

    Live Activities and iCloud Shared Photo Library are coming to iOS 16 in an update later this year.

  • iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features
    iPhone 14 and 14 Plus features

The legal stuff

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

*Each April your airtime plan will increase by the Retail Price Index rate of inflation announced in February +3.9%. We’ll give you 30 days’ notice of the exact increase.

5G: 5G compatible device, Freestyle or SIM Only plan and coverage required.

       Download times are based on average 5G download speeds Q3 2019 (at 140Mbps).
       For more details see virginmedia.com/shop/broadband/speeds.html

       Host a group video call in HD: HD compatible device required

4G Calling: All 4G Calling usage will deplete from Pay Monthly plan allowance. Any 4G Calling usage beyond inclusive allowance will be charged at the standard rates of the Pay Monthly plan. Access to 4G Calling service requires a 5G Pay Monthly plan and a compatible device. Virgin Media can’t guarantee that devices not supplied directly by Virgin Media will be compatible with 4G Calling. UK only.*No bank or credit card details are needed up front for the trial.

**Virgin Media Internet Security: New Virgin Media Internet customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. See onlineshop.f-secure.com for full details. Unlimited devices, after the first 15 devices will need to be registered via f-secure. £3 per month or annual subscription for £30. For full terms and conditions see f-secure.com/en/legal/terms


Terms & conditions - Third party offers


Get 6 months FREE Apple Music

Offer is available for new subscribers with an eligible device for a limited time only. Plan automatically renews at your region's price per month until cancelled. No purchase necessary for current owners of eligible devices. Service availability varies by region. Restrictions and other terms apply. Not all content is available in Dolby Atmos. Accessing Dolby Atmos features requires Dolby Atmos-capable devices. Playback quality will depend on hardware, audio accessories, and internet connection. Visit: https://www.apple.com/uk/promo/pdf/EN_GB_Apple_Music_Promo_090821.pdf
 

Get 3 month FREE Apple TV+ 

£4.99/month after free trial. One subscription per Family Sharing group. Offer valid for three months after eligible device activation, from 1 November 2019. Plan automatically renews until cancelled. Restrictions and other terms apply, visit: https://www.apple.com/uk/promo/pdf/UK_ATV+_Promo_TandCs.pdf

Get 3 months FREE Apple Fitness+

Apple Fitness+ is free for 3 months, then £9.99/month or £79.99 annually. Share with up to five family members. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. The offer can be redeemed on your iPhone. You’ll need to update your iPhone and Apple Watch to the latest OS, and you’ll have three months to redeem the offer after the first activation of the eligible device.

  • A subscription is required for Apple Fitness+.
  • Apple Fitness+ requires iOS 14.3 or later, iPadOS 14.3 or later, watchOS 7.2 or later, and tvOS 14.3 or later. To get the newest features, use Apple Fitness+ with tvOS 15 or later
  • £9.99/month after trial. Offer valid for three months after eligible device activation. One subscription per Family Sharing group. Plan automatically renews until cancelled. Restrictions and other terms apply,visit: https://www.apple.com/uk/promo/pdf/EN_UK_Fitness_Plus_Promo_TandCs.pdf

Samsung Galaxy Tab S6 offer

Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same. Purchase a Samsung Galaxy Z Fold4 or Galaxy Z Flip4 (promotion product) from a participating retailer between 01/11/2022 – 30/11/2022 and claim a Samsung Galaxy Tab S6 Lite  by redemption. No cash alternative. Participants must visit https://samsungpromotions.claims/tabS6lite upload proof of purchase and provide all other required information (Claim) within sixty (60) days of purchase, the date of purchase counts as Day 1. Claim period closes on 29/01/2023. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 250 Claims per company participant. See https://samsungpromotions.claims/tabS6lite for full Promotion terms.
 

 

General: Phones subject to availability. Each April your airtime plan will increase by the Retail Price Index rate of inflation announced in February +3.9%. We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location. 

Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.

Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.

Pay Monthly SIM Only: 30 day rolling contract applies.

Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.

Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.

Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

Faster average 4G speed: Superfast 4G as standard.

Virgin Media Internet Security: New Virgin Media Internet customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. See onlineshop.f-secure.com for full details. Unlimited devices, after the first 15 devices will need to be registered via F-Secure. £3 per month or annual subscription for £30. See onlineshop.f-secure.com for full details.

For full terms and conditions see f-secure.com/en/legal/terms

MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.

Roam Like Home: Roam Like Home allows you to use your UK Minutes, Texts and Data in the EU. For more info see Roaming Hub

Spending Caps: Spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.

All our Pay Monthly phones and SIM Only plans include EU roaming with Roam Like Home. This means you can use your UK allowance of minutes, texts and data in the EU just like you would in the UK. Visit our Roaming Hub for more information.

SIM Only Offers

£5.95 for 6GB 30 Day SIM Only plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

£8 for 15GB 30 Day SIM Only plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

£10 for 30GB 30 Day SIM Only plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

£16 for 200GB 30 Day SIM Only plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

£12 for 100GB  30 Day SIM Only plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

 

Handset Airtime Offers

Double Data on 2GB Airtime plan. Data boosted to 4GB from 2GB. Offer available until 30/11/22. Terms and conditions apply, go to https://www.virginmedia.com/legal

+£9 for 20GB Handset Airtime plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

+£10 for 50GB  Handset Airtime plan. Offer ends 30/11/2022. Terms and conditions apply, go to https://www.virginmedia.com/legal

+£5 for 100GB & Three Months Free Airtime plan. Offer ends 30/11/22. Discount amount equivalent to airtime line rental credited to customers bill for first three months. Terms and conditions apply, go to https://www.virginmedia.com/legal

+£17 for Unlimited & Three Months Free Airtime plan. Offer ends 30/11/22. Discount amount equivalent to airtime line rental credited to customers bill for first three months. Terms and conditions apply, go to https://www.virginmedia.com/legal

 

iPhone offers

Save £55.80 with iPhone 13 5G. Discount based on overall value of Consumer Credit Agreement. Monthly price includes 36-month Freestyle plan at £27.95* per month (for handset) plus £7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). Normal price £29.50 per month. Offer ends 30/11/22 Terms and conditions apply, go to https://www.virginmedia.com/legal

 

Samsung offers

Save £144 with Samsung Galaxy S21 FE 5G and Tab A8 WiFi. Discount based on overall value of Consumer Credit Agreement. Monthly price includes 36-month Freestyle plan at £24* per month (for handset) plus £7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). Normal price £38 per month. Offer ends 30/11/22 Terms and conditions apply, go to https://www.virginmedia.com/legal

Save £144 with Samsung Galaxy S20 FE 5G and Tab A8 WiFi. Discount based on overall value of Consumer Credit Agreement. Monthly price includes 36-month Freestyle plan at £27* per month (for handset) plus £7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). Normal price £34 per month. Offer ends 30/11/22 Terms and conditions apply, go to https://www.virginmedia.com/legal

 

OPPO offers

Save £144 with OPPO Find X5 Pro 5G. Discount based on overall value of Consumer Credit Agreement. Monthly price includes 36-month Freestyle plan at £31* per month (for handset) plus £7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). Normal price £42 per month. Offer ends 21/11/22 Terms and conditions apply, go to https://www.virginmedia.com/legal

 

Sony offers 

Sony Xperia 10 IV and Smart TV bundle Introductory Offer. Discount based on overall value of Consumer Credit Agreement. Monthly price includes 36-month Freestyle plan at £22* per month (for handset) plus £7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). Introductory offer ends 30/11/2022, full price of £34 thereafter.

 

All other offers:

Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.

Data-free Messaging on WhatsApp, & Facebook Messenger & Twitter:  Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service. 

Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.

Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff

Unlimited Data/ Minutes/ Texts: Includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only.

 

Virgin Media Freestyle Trade Up Terms and Conditions

Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number

1. What is Freestyle Trade Up?

1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).

1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

2. Who Provides Trade Up?

2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (Company No. 2591237) at 500 Brook Drive, Reading, RG2 6UU,(“Virgin Media”) by Likewize UK Limited ( Company No. 08401611) with its registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF, England,,  (“Likewize”) (together “we”, “us” or “our”).

3. Eligibility

3.1. To place a Trade Up order, you warrant:

(i) you are a resident in the United Kingdom;

(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;

(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;

(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;

(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and

(vi) the Device is not stolen or listed with us or a third party as stolen.

3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

4. Placing your Trade Up order

4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:

(i) the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and

(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”); &;or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).

The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, Likewize or a third party based on the make a model of the Device.

Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).

4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.

4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

4.5. Important Information prior to Trade Up:

(i) By placing your order and sending your Device, you will be unable to cancel your order.

(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and

(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

5. Trade Up contributing to your Freestyle Loan

5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:

(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.

(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.

5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

6. Privacy and Data Protection

6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

6.2. By placing a Trade Up order with us, Virgin Media and/or Likewize may use your personal information to contact you about special offers about goods and services that may be of interest to you.

6.3. Any personal data will only be used in accordance with Virgin Media’s or Likewize’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) Likewize’s Privacy Policy .

General

6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

6.6. Subject to 7.6, in no event shall Likewize, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or Likewize’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or Likewize) due to any reason beyond the reasonable control of Virgin Media or Likewize; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.

6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and Likewize harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.

6.8. Virgin Media and Likewize reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.

6.9. Nothing in these terms and conditions his agreement shall limit or exclude Likewize’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.

6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.

6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.

What is refer a friend?

Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media, Virgin Mobile or to both Virgin Media and O2 if you’re a customer with Volt benefits.
It’s easy, too – just register your email address to get your unique referral link, or use your exclusive referral code that can be quoted over the phone.

If your friend successfully places an order on the Virgin Media website through your link or code, you’ll both receive a cash reward 60 days after either the install of their services or delivery of a phone. Or your friend can quote the referral code over the phone when they first place their order (they can’t use the referral code on the website itself).
Share the good stuff and start referring your friends now!

How much money can I earn?

Referring friends and family to Virgin Media or Virgin Mobile, or to Virgin Media and O2 on a Volt package means you can pocket cash rewards.

If your referrals are successful, you can earn up to £50 each for a referral to Virgin Media, and for Virgin Mobile you’ll get up to £50 each if you refer a mobile phone. You can see how much you’ve earnt by signing in to your referral account with Virgin Media’s referral partner, Aklamio.

Just head here and select ‘sign in’.

And what’s more, you can refer as many mates as you like!

Where can I get an overview of my rewards?

You can check out an overview of your referrals, their status, and the rewards you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’. We’ll also email you as soon as your referral account is credited from a successful referral.

How and when will my friend and I receive our cash reward?

Your friend will be eligible for the reward at the same time as you are. After your friend has had their services installed for 60 days, or if it’s a mobile order 60 days after the phone is delivered, you’ll both be eligible for a reward providing they’ve not cancelled their new contract within this time.

Once the cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. In some cases, it can take up to nine weeks after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts.

Can I refer any Virgin Media or Virgin Mobile package?

Refer a friend works for any Virgin Media service; that’s superfast broadband, digital TV and home phone or our Volt packages when you’re a customer of both Virgin Media and O2. It also works for Virgin Mobile pay monthly mobile phones. There are a few offers that you can’t refer friends to, including Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 months.

If your friend wants to get Virgin Media, just check they’re able to receive our services in their area. If you're not sure, visit our shop and check which services they can get (you’ll need their postcode and address).

What are the conditions to getting a referral reward?

  • You can only get a reward from referring the services and mobile phones outlined in the ‘Can I refer any Virgin Media, or Virgin Mobile or Volt package?’ question above.
  • For the order to be eligible for a reward, it needs to be placed using your unique referral link or code. So if you refer a friend online, they must use your referral link. If they take up your referral in a Virgin Media store, or with our Virgin Media or Virgin Mobile sales team over the phone then they need to quote your referral code at the point of sale.
  • The friend you refer must be new to Virgin Media or Virgin Mobile. You can’t refer an existing customer or anyone who’s had Virgin Media or Virgin Mobile within the last six months.
  • Any new customers who haven’t joined through the referral links or codes won’t be eligible for a cash reward.
  • The right to a reward is subject to the general terms and conditions of Virgin Media’s referral partner, Aklamio.
  • Just remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 30 days, or it’s been 30 days after their phone has been delivered. You will then receive your reward in the following 30 days.
  • You won’t be rewarded for referring a product to yourself, and for any referrals that extend or change an existing customer’s Virgin Media or Virgin Mobile contract.

When can I start referring my friends?

Right now! Refer your friends here.

How many referrals can I make?

As many as you like! The more the merrier. Just remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 60 days, or it’s been 60 days after their phone has been delivered.

I’m not a Virgin Media or Virgin Mobile customer. Can I still recommend someone?

Yes, you can! We make sure we reward everyone who successfully refers someone to us.

Virgin Media customers are also eligible for exclusive mobile deals, so there’s never been a better time to join.

How do I find out what the amount of each reward is?

Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more.

I’ve signed in to my referral account.  What do the different reward status descriptors mean in the dashboard?

Pending – Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.

Confirmed – Once the 30 day cancellation period has expired, your reward will be confirmed ready to be paid out within the following 30 days.

Rejected – Your reward will be rejected if the conditions have not been met. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to virgin-media@aklamio.com

Why was my reward rejected?

Rewards aren’t paid if:

  1. The friend you referred may have cancelled their Virgin Media or Virgin Mobile services
  2. The friend you referred didn’t join us via your unique referral link or code."
  3. The friend you referred is an existing customer or has had Virgin Media, Virgin Mobile or is both a Virgin Media and O2 customer with Volt benefits within the last six months

If you don’t think your reward should have been rejected, or if you need more help, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to virgin-media@aklamio.com.

It looks like my reward isn’t showing in my referral account. What should I do?

Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. Don’t worry, you can make a support request for the missing reward – just call Virgin Media’s referral partner Aklamio on  01576 820030 or email them at virgin-media@aklamio.com.

What should I do if I’ve forgotten my log in details?

Don’t panic – you can easily reset your referral account password here.

Or for more help, just call Virgin Media’s referral partner Aklamio on 01576 820030.