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    Why Pay Monthly?

    • Data-free messaging on WhatsApp, Facebook Messenger and Twitter 
    • Change your 4G plan up or down every month
    • F-Secure internet security free for 12 months.
    • 14 day returns
    • Freedom to upgrade early
    • Add great-value phone insurance
    • No upfront costs
    • Free delivery

     


    Your minutes allowance includes calls to UK landlines (beginning 01, 02 and 03) and calls and texts to UK mobiles. Calls to service numbers (084, 087, 09 and 118) and personal numbers (070) are not included, other exclusions apply - see terms and conditions. To find out how much you’ll pay for calls, texts and data and what is/ isn’t included in your plan, please take a look at our call charges.

     

    Our flexible Freestyle contracts have two parts:

    Phone

    One contract for your phone (24 or 36-month).

    Based on an interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited. To pay the full cash price for this phone or speak to our sales team, call 0800 408 9347.

    +

    Plan

    One contract for your minutes, texts and data (30-day rolling)

    =

    Your total monthly cost

    This gives you the freedom to change your monthly plan up or down each month, with more or less minutes, texts or data. Plus, if you want to upgrade to a brand new phone, you can simply pay off the remaining cost of your old one when you're ready.


    Great reasons for choosing Virgin Mobile


    Got a question about our services?

    Data

    Text alerts

    We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.

    £3 per day for each GB you use

    But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?

    Flexibility to switch to a higher tariff - and back down

    If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that.

    Get the Virgin Mobile app 

    Oh, and don’t forget, you can download our Virgin Mobile app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use.

    Connect to WiFi with our free Connect app 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.

    No but our tariffs do give you loads of data 

    Most of us tend to use way less mobile internet data than we think. We bet you’ll find our 5GB option is more than enough data to keep you ticking over for the whole month. 5GB of mobile data is equivalent to about 150 hours of steady internet browsing over the month or 5 hours a day. And that’s without ever using WiFi! Or with our 10GB tariff you can double it to a huge 10 hours a day! When did you last use your phone that much in a day?

    We help you monitor your data usage 

    If you want to keep an eye on your data, you can manage how much you’re using with our Virgin Mobile app and by logging into Your Account online. We’ll also let you know by text when you’re at 75%, 95% and 100% of your limit.

    Use our clever Connect app instead of mobile data 

    Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without eating up your mobile data allowance.

    Contracts

    Yes!

    You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage.

    Text alerts when you're near your limits

    If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month.

    Flexibility to change to a new tariff

    If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.

    Simple. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. And another 30 day rolling contract for your airtime. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. Your handset loan will carry on until you pay it off, which you can do on the agreed instalments, or earlier. Whatever suits you best.

    Order up to 3 weeks in advance

    Don't worry, if you're still in a contract elsewhere, you can delay delivery of your new phone for up to 3 weeks into the future and you won't have to pay a penny until then. That'll give you plenty of time to break the news to your old network that you're moving on to better things. It could get emotional...

    Guarantee a great deal you've seen today

    When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. So you'll never miss out, even if the offer ends in the meantime.


     

    Switching your mobile to Virgin Media

    Switching your mobile to Virgin Media has never been so easy. All you’ll need to do is grab a switching code from your current provider – which you can do as soon as you sign up, or later. Whichever suits you.

    PAC or STAC?

    If you want to bring your number with you, you’ll need a Port Authorisation Code, usually called a PAC.

    If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.


    How to get your switching code

    Ready to switch to us? You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. There are three easy ways to do it.

    1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get your switching information

    2. Go to your existing provider’s website and follow the links to Switching

    3. Call your existing provider

    We’ll ask if you have a PAC or STAC in our online checkout, simply pop your PAC or STAC details in when this happens.

    With Virgin Mobile you get 99% 4G population coverage. Nothing’s gonna stop you chatting.

    Check the signal strength in your area now.

    Staying satisifed

    Of course! With our 14-day Customer Satisfaction Guarantee you can return your phone for a full refund minus any airtime you’ve used. Or, get a replacement within 14 days of receiving the phone. We’ll even send you the envelope to post it back to us in. Nice, eh?

    Yes! All our fabulous phones come with a reassuring 24 month warranty (12 months for iPhone) so if you have a problem with it, don’t sweat, we should be able to repair your device or replace it free of charge so long as you’re still in warranty. See what’s covered.

  • Phone specifications

    Handset

    Colours
    Prism Black, Prism White, Prism Green, Ceramic Black, Ceramic White
    Dimension
    158.6 x 74.1 x 7.9mm
    Weight
    179g
    Case material
    Aluminium and Gorilla Glass Unibody Design
    SIM type
    Nano1 + Nano2/microSD (Hybrid Sim Slot)

    Screen

    Screen size
    Curved 6.4" QHD+
    Screen technology
    Infinity-O
    Screen resolution
    2960 x 1440p

    Operating software

    Operating system
    Android
    Installed OS version
    v9.0 One UI
    App store
    Google Play

    Camera and video

    Rear Camera - Resolution (Multiple)
    12 MP wide + 12MP Zoom + 16MP Ultra wide
    Flash (Front and Rear Camera)
    Yes
    Video capture quality
    UHD 4K @60fps
    Front camera resolution
    10 MP F1.7 + 8MP F2.2

    Battery

    Capacity
    4000 mAh
    Removable battery
    No
    Wireless charging
    Yes + Powershare
    Charge time
    TBC

    Memory

    Available memory
    128GB/512GB
    Expandable memory
    up to 512GB
    Memory card type
    microSD

    Entertainment

    FM Radio
    Yes
    Headphone jack
    3.5mm
    Music player
    Google Play Music

    Connectivity

    NFC
    Yes
    GPS
    Yes
    4G
    Yes
    Wi-Fi
    802.11 a/b/g/n/ac 2.4G+5GHz, VHT80 MU-MIMO,1024-QAM
    Bluetooth
    Bluetooth v5.0 LE

    Processor

    Processor name
    Exynos 9820
    Speed
    2.8GHz
    RAM
    8GB
  •  

    About your Nintendo Switch™

    Get a Nintendo Switch worth £279.99 with selected handsets. Pretty sweet, no?

     

     

     

     

    Nintendo Switch™

    There are so many ways to play with the Nintendo Switch Console – from gaming with a TV, to tabletop mode or as a classic handheld, the Switch is your oyster.

    It's a new era where you don't have to adjust your lifestyle to play games – instead, your console adjusts to fit around your lifestyle. Enjoy games anytime, anywhere, with anyone!

     

     

    3 different ways to play

    Nintendo Switch TV mode

    The first is through your TV just like an ordinary console, using the controllers to play alone or with friends on a range of top class games that bear Nintendo's tried and trusted seal of quality. Then, when it's time to leave the house – no problem, just take your gaming with you!

    Nintendo Switch tabletop mode

    The second mode lets you play tabletop. Just prop the console anywhere and use its built-in screen and detachable Joy-Con controllers to have fun on any flat surface either at home or on the move.

    Nintendo Switch handheld mode

    The third mode is a traditional handheld experience. Just hold it like you would a phone or a Game Boy, view the games on the screen and work the buttons in handheld mode.

     

     

     

    The Switch boats 4.5-9 hours battery life, depending on the games you play.

    Your Switch will arrive at the same time as your new phone and comes with a Nintendo Switch Console, 2 Joy-Con controllers, Nintendo Switch dock, Joy-Con grip, AC adapter, HDMI cable and Joy-Con straps.

     

  •  

    About your Nintendo Switch™

    Get a Nintendo Switch worth £279.99 with selected handsets. Pretty sweet, no?

     

     

     

     

    Nintendo Switch™

    There are so many ways to play with the Nintendo Switch Console – from gaming with a TV, to tabletop mode or as a classic handheld, the Switch is your oyster.

    It's a new era where you don't have to adjust your lifestyle to play games – instead, your console adjusts to fit around your lifestyle. Enjoy games anytime, anywhere, with anyone!

     

     

    3 different ways to play

    Nintendo Switch TV mode

    The first is through your TV just like an ordinary console, using the controllers to play alone or with friends on a range of top class games that bear Nintendo's tried and trusted seal of quality. Then, when it's time to leave the house – no problem, just take your gaming with you!

    Nintendo Switch tabletop mode

    The second mode lets you play tabletop. Just prop the console anywhere and use its built-in screen and detachable Joy-Con controllers to have fun on any flat surface either at home or on the move.

    Nintendo Switch handheld mode

    The third mode is a traditional handheld experience. Just hold it like you would a phone or a Game Boy, view the games on the screen and work the buttons in handheld mode.

     

     

     

    The Switch boats 4.5-9 hours battery life, depending on the games you play.

    Your Switch will arrive at the same time as your new phone and comes with a Nintendo Switch Console, 2 Joy-Con controllers, Nintendo Switch dock, Joy-Con grip, AC adapter, HDMI cable and Joy-Con straps.

     

The legal stuff

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

*Standard charges apply, please check with your network operator for rates.

SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy. If you would prefer one of our standard offers please click here to view and buy.

General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year (not applicable to oomph bundles). We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location. 

Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.

Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.

Pay Monthly SIM Only: 12 month contract applies.

Nokia: HMD Global Oy is the exclusive licensee of the Nokia brand for phones and tablets. Nokia is a registered trademark of Nokia Corporation. All images used are for illustrative purpose only.

Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.

Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.

Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.

Faster average 4G speed: Faster 4G than Vodafone, O2, Sky and Three, based on analysis by Ookla® of Speedtest Intelligence® data for Q2 2019. Ookla trademarks used under license & reprinted with permission. For verification, see www.virginmedia.com/faster4g. Legal stuff applies.

F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.

MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.

Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff

Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.
 

Apple offers

iPhone 7: Save £36 with Apple iPhone 7: Saving based on overall value of Consumer Credit Agreement, previously £36 higher. Monthly price includes 36 month Freestyle plan at £11 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). Offer ends 18/12/2019.

iPhone XS: Save £72 with Apple iPhone Xs: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £28 per month (for handset) plus £13 30 day rolling airtime plan (includes 30GB data, 5000 mins and unlimited texts). Offer ends 03/02/2020.

Huawei offers

Huawei P smart 2019 and Nintendo Switch: Nintendo Switch HAC-001 subject to availability. Stock may be limited for particular colour variants and models. Offer ends 22/12/2019.

Samsung offers

Save £108 with Samsung S10e and Nintendo Switch: Saving based on overall value of Consumer Credit Agreement, previously £108 higher. Monthly price includes 36 month Freestyle plan at £26 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). Offer ends 02/01/2020.

Save £144 with Samsung S10 and Nintendo Switch: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £29 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). Offer ends 02/01/2020.

Save £216 with Samsung S10+ and Nintendo Switch: Saving based on overall value of Consumer Credit Agreement, previously £216 higher. Monthly price includes 36 month Freestyle plan at £30 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). Offer ends 03/02/2020.

Sony offers

Sony Xperia 5 with Sony h.ear on 2 wireless noise cancelling headphones: Receive a free Sony h.ear on 2 Wireless Noise Cancelling Headphones (RRP £230) when you purchase a Sony Xperia 5 on a Freestyle Pay Monthly plan. While stocks last.

Sony Xperia L3 with Sony MDR-XB650BT wireless headphones: Receive a free Sony MDR-XB650BT wireless headphones (RRP £80) when you purchase a Sony Xperia L3 on a Freestyle Pay Monthly plan. While stocks last.

SIM Only offers   

£7 for 3GB SIM Only plan: Boosted from 1GB. Increased allowance continues as long as you remain on the same plan. Offer ends 18/12/19. Terms and conditions apply

£9 for 8GB SIM Only plan: Based on £6 discount on our 8GB plan (usually £15). Increased allowance continues as long as you remain on the same plan. Offer ends 03/02/2020. Terms and conditions apply.

£15 for 25GB SIM Only plan: Based on £5 discount on our 25GB plan (usually £20). Increased allowance continues as long as you remain on the same plan. Offer ends 03/02/2020. Terms and conditions apply.

All other offers

Refer a Friend: You must have your friend's permission to share their details with Virgin Media. We will use their details to contact them about this offer only. Friend must purchase through the link we send them (not through another channel) within 30 days of receipt to qualify. Reward paid by BACS within 30 days of the end of your friend’s 14-day customer satisfaction guarantee (CSG) period. Reward not payable if friend cancels purchase in CSG period.

Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.

Data-free Messaging on WhatsAapp, & Facebook Messenger & Twitter:  Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service.

Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.

Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff

Unlimited Data/ Minutes/ Texts for cable customers: Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only. Acceptable use policy applies.

Christmas delivery: we aim to dispatch within one working day of your order being accepted and completed. Last dispatch day before Christmas will be the 23rd December, however Christmas delivery cannot be guaranteed. Please see www.yodel.co.uk for more details regarding delivery.

Welcome to Virgin Media Protect, brought to you by Asurion

Virgin Media Protect covers your device against loss, theft and damage (please see the insurance terms and conditions below for further details). Payment is collected in a single monhtly premium by Asurion Europe Limited.

Insurance Terms and Conditions

Nobody likes reading the small print, but to avoid any surprises, please:

  • Read the insurance Terms and Conditions in full so you know what’s covered, what’s not and how to claim
  • Block any lost or stolen device as soon as you discover it’s missing by submitting a claim 24/7 at www.virginmedia.com/protect or by calling us on 0345 030 3291* to protect against unauthorised calls
  • Make a claim, ideally within 30 days of discovering that your device is damaged or missing by calling us on 0345 030 3291*
  • Pay the excess fee to complete your claim for a replacement device which may be refurbished to ‘as new’ standard. The excess fee was confirmed in your welcome pack and you can call us at any time to check it
  • Comply with our reasonable instructions, including switching off or uninstalling any apps which prevents our access to remove data from the claimed for device
  • Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model)

To review your Virgin Media Protect Terms and Conditions, click here.

Virgin Media Freestyle Trade Up Terms and Conditions

Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number

1. What is Freestyle Trade Up?

    1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).

    1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

2. Who Provides Trade Up?

    2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 03707644) at 500 Brook Drive, Reading, RG2 6UU (“Virgin Media”) by West One Technology Limited (registered no. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us” or “our”).

3. Eligibility

    3.1. To place a Trade Up order, you warrant:

                (i)    you are a resident in the United Kingdom;

                (ii)   that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;

                (iii)  you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;

                (iv)  the Device is not subject to any previously agreed trade in or Trade Up arrangement;

                (v)   the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and

                (vi)  the Device is not stolen or listed with us or a third party as stolen.

    3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

4. Placing your Trade Up order

    4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:

                (i)   the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and

                (ii)  the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”) or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).

                The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, West One or a third party based on the make a model of the Device.

                Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

    4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).

    4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.

    4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

    4.5. Important Information prior to Trade Up:

                (i)   By placing your order and sending your Device, you will be unable to cancel your order.

                (ii)  Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and

                (iii)  We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

5. Trade Up contributing to your Freestyle Loan

    5.1.  Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:

                (i)   If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.

                (ii)  If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.

    5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

    5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

    5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

6. Privacy and Data Protection

    6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

    6.2. By placing a Trade Up order with us, Virgin Media and/or West One may use your personal information to contact you about special offers about goods and services that may be of interest to you.

    6.3. Any personal data will only be used in accordance with Virgin Media’s or West One’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) West One’s Privacy Policy .General

    6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

    6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

    6.6. Subject to 7.6, in no event shall West One, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or West One’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or West One) due to any reason beyond the reasonable control of Virgin Media or West One; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.

    6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and West One harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.

    6.8. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.

    6.9. Nothing in these terms and conditions his agreement shall limit or exclude West One’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.

    6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.

    6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.