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Installing your new SIM

 


Swap your SIM

Once everything’s ready, and you’ve read your instructions, it’s time to swap your SIM.

 

   

 


Let’s do this thing!


Your new SIM card is attached to your letter. As your letter is
written specifically for you and your handset, it’s important that you
read it through before you put your new SIM in your phone
.


Remember, if you’ve got multiple SIMs to swap in your
household, make sure you put the correct SIM in the correct
phone. Your letter will tell you which SIM is linked to which phone.


There are two ways to request a switch date if you’re asked to
book one…
 

  • By texting ‘SWITCH’ to 789255 from your old SIM

  • By accessing your account


Note
: It’s important you carry on using your old SIM until the date
we give you to switch.


How to swap your SIM

 

1. Remove your old SIM

First things first, turn off your phone and remove your old SIM card.

Show me how

 

2. Insert your new SIM

Once you’ve popped out the right sized SIM just put it into your phone.

Show me how

 

3. Restart your phone

You can now turn your phone back on with the new SIM card inside. It may take up to 10 minutes for the new SIM to register on the network.

   

   

 

 

Unlock codes

Your phone might ask you to enter an unlock code once you’ve swapped the SIM. This is a one-off code that isn’t your personal passcode (don’t enter this as you may lock your phone). You can find your unlock code in the letter we sent with your SIM. If your code doesn’t work, please don’t keep trying. You can request a new unlock code by clicking the button below.


Unlock codes

Here's some handy tips to help with unlocking your device.

 

     

     

Need a hand?

If you need a little more advice with your phone our help and support section has you covered.

Get help with your mobile