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Virgin Media Legal stuff

Looking for our terms and conditions? You've come to the right place. We've set it all out in black and white.

Terms and Conditions - TV, Fibre, Phone (from 18 October 2021)

Terms and Conditions - TV, Fibre, Phone (pre 18 October 2021
)


Oomph Terms and Conditions - TV, Fibre, Phone and mobile (for customers who joined pre 18 October 2021)

Early disconnection fees

Phone Review & Mobile Bonus

Line rental saver

The TV fraud and anti-piracy stuff

HomeWorks

Terms and Conditions - Virgin Mobile

Early Disconnection Fees - Classic contracts

Early Disconnection Fees- PAYM & SIM Only Contract

Terms and Conditions – Classic contracts

Terms and Conditions – PAYG Mobile

Terms and Conditions – Pay Monthly and Pay Monthly SIM Only Contracts

Terms and Conditions – Family Plans

Traffic management policy

Virgin Mobile Spending Caps Policy


Terms and Conditions - Virgin TV Go

Terms and Conditions - My Virgin Media app

Terms and Conditions - Virgin Media WiFi

Terms and Conditions - Virgin Media London Underground WiFi Service

Terms and Conditions - Virgin Media Kids app

Terms and Conditions - Virgin Media Store

Terms and Conditions - Virgin TV Edit Competition terms and conditions

Terms and Conditions - Virgin Media Essential broadband

Acceptable Use Policy

Acceptable Use explained
Acceptable Use Policy (Mobile)
Traffic Management: Cable services

Virgin Media Privacy Policy

Virgin Media Speeds Policy

Virgin Media Automatic Compensation Scheme

Credit Checking Policy

Online Shopping

HTTPS browsing on Virginmedia.com

Terms of Use

Terms of Use on your Mobile

Our Codes of Practice

Consumer Complaint Code of Practice

Accessibility

Registered office

Panellist Agreement

Covid-Secure Risk Assessment


O2 terms

If you’re a customer with both Virgin Media and O2 with Volt benefits, you can read O2’s terms on the O2 site https://www.o2.co.uk/termsandconditions.