If your call barring feature isn’t working at all, or isn’t working as you expect, here’s a couple of things to check.

  1. Are you subscribed to call barring? Call barring isn’t one of the free features you get with Virgin Phone, so you must subscribe to get it. Also, please remember that it can take up to 24 hours from the time you subscribe to a service for it to activate, so please wait and check again if it’s less than 24 hours since you subscribed.
  2. Check what call barring option you have set up, you can dial *#34# from your Virgin Media home phone. If this doesn’t work it may be that you’re in the Red Zone for call barring. Each customer is in a different call barring zone, to find out which one you’re in, dial 1765 from your Virgin Media home phone.
  3. Now you know which zone you’re in, and what call barring level you have, here are the options:
  • If your call barring isn’t set up as you want, check out our phone guide, and look for how to set up call barring to a different level for your call barring zone.
  • If your call barring is set up as you want, but you don’t think it is working correctly, check out our phone guide, and see if you have two features set up that don’t work together.

If you still think that call barring isn’t working correctly give us a call. Also, please remember that call barring isn’t available in certain regions.