Internet Matters

Virgin Media supports Internet Matters: a not-for-profit organisation working with online safety experts to bring you all the information you need to keep your children safe online.

The Internet Matters website gives information and guidance about the main online safety issues children might be exposed to when browsing the internet as well as advice for safeguarding, tips for setting up appropriate controls and filters.

Online Security Toolkit

Here at Virgin Media, we offer our broadband customers products from our Online Security Toolkit. This includes Web Safe, our online security suite which helps protect your network from viruses and inappropriate websites, F-Secure SAFE, the multi-award winning security software powered by F-Secure which protects up to 5 of your devices, and F-Secure KEY, which generates strong unique passwords and stores all your credentials securely.

Report abuse

Report suspicious activity and inappropriate contact towards a young person online:

European Safer Internet Day (SID) is organised by Insafe and is supported by countries throughout Europe. SID is an annual event on 6 February to promote safer and more responsible use of online technology and mobile phones. In the UK during the week of SID a range of activities will be taking place across the continent to help protect young people online. For further information about international activities for SID please visit

If you have younger children using the internet, then this site;  loads of useful info to help them stay safe online.

Switched on Families

Last year, we spoke to thousands of parents and families right across the country about their thoughts, comments and concerns about the internet in our daily life through a project called “Our Digital Future”.

What we heard was clear: everyone’s overwhelmingly positive about the web, but some people want better technology and more guidance from internet service providers like us to help keep kids safe online.

That’s why we’ve launched Switched on Families  – an online platform and interactive guide on protecting children online.

We've created Switched on Families to help parents make informed, confident choices about how they manage the internet in their home. It’s about encouraging active and informed parenting alongside using parental control tools. Everyone can visit this site.