I have been a victim of fraud

If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Mobile account has been set up in your name without your permission, then please report the issue to our Customer Care team by calling 150 from you home phone or 789 from your mobile as soon as possible.

If you believe that this could have happened through them gaining access to your Virgin Media account, please also follow these steps: My Virgin Media account has been hacked

If you have been a victim of fraud, call Action Fraud on 0300 123 2040 or visit actionfraud.police.uk*

For more information, on fraud and scams in general, and protecting yourself online please select the Protecting yourself online option below or see: Vulnerable victims of fraud