Skip to main content
My Virgin Media app



The My Virgin Media app is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing TV, broadband and phone customers

Tap, tap, done!

You can view your bills and package details, check your service status, make quick and easy payments and much, much more. It makes staying on top of your Virgin Media account amazingly simple.


Here’s a short video introducing the app:

We’ve also recently added some excellent new features to the app, including tracking your installation or service appointments, and a more secure and fast way of logging in.


Want to know more about the My Virgin Media app? Then read on to discover all the ways you could benefit from downloading it today…


Get lightning-fast access to your bills

The My Virgin Media app allows you to look at your bills from the past 12 months, including any recent charges. Plus, make debit or credit card payments if you don’t pay already by direct debit.


Keep an eye on your service status

Got an issue with your service? Stay on top of what’s going on by diagnosing any problems and finding out when you’ll be back up and running. You can also sign up for text updates on issues we’re fixing.


Check what’s in your package

Take a look at all the great stuff you’re currently getting from us – and discover things you’re missing out on…


View and manage appointments

Find out more about your engineer installation or technician appointment. You can also access a summary of your Quickstart order.


Secure and fast login

We want to help keep your information as secure as possible, so we’ve added PIN, fingerprint and Face ID to the app.


But we’re not stopping there…

We’re always striving to make the My Virgin Media app as brilliant as possible, and we’re aready using your feedback to help us improve the app. If you have any new feature suggestions, we’d love to hear your thoughts – email us at


The app is available for free on both Android (Android 5 or above) and iOS devices (iOS 9 or above). Click here to download the My Virgin Media App now. 

You might also like

My Virgin Media app: Available on Android 5.0 or later, and iOS9.0 or later. WiFi, 3G, 4G or 5G connection required. My Virgin Media account required. Further Legal Stuff applies, see