How to set up a Virgin Mobile account
Learn all you need to know about setting up and managing your Virgin Mobile account.
Setting up Your Account takes no time at all, and makes things like keeping on top of your mobile bills and managing your plan even easier.
Follow the steps below to register a Virgin Mobile account.
Visit the Your Account registration page
Enter your mobile number and select Continue
Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive)
Confirm your details and answer the security question
Enter your email address and create a new password
And you’re all done! A confirmation email will now be sent to you confirming that your account has been successfully set up.
If you’re a customer of both Virgin Media and O2 with Volt benefits and you want to manage your O2 account online, you can register for My O2.
I've forgotten my Virgin Media login email I've forgotten my Virgin Media login email
I've forgotten my password I've forgotten my password
Forgotten email and password Forgotten email and password
I’ve tried resetting but still not received text I’ve tried resetting but still not received text
If you’ve waited a while for the text, try resetting your password again.
If this doesn’t work, you can call us on 0345 6000 789* and we’ll be happy to help you reset your details over the phone.
If you're having trouble creating an account, then it’s possible that you already have one. If you joined Virgin Mobile online recently, then we’ll probably have set one up for you.
If you've forgotten your details, we’ll help you track them down. Check out Virgin Mobile account login details above for more information.
If you are the Virgin Mobile number’s account holder, then you can add it to Your Account. To do this:
1. Log in to Your Account
2. Select Add another number on the Overview page
3. Follow the steps to add the new number
Why can’t I add a number? Why can’t I add a number?
You can only add a number to Your Account online if you are the number’s account holder (bill payer). Unfortunately, if your mobile number assigned to a different online account, then you won’t be able to add it.
I haven't received my authentication code I haven't received my authentication code
If you haven’t received your authentication code after 72 hours, you can easily ask for a new one. To do this:
1. Log in to Your Account
2. Go to Add a new number
3. Click on Need another code?
We’ll send a new one out straight away by text – just make sure you’re somewhere with good mobile signal.
If you’re outside the UK and haven’t set your mobile up to use abroad, the text won’t come through to you. To receive texts, you’ll need to switch on roaming, though this can lead to additional costs. Learn more about using your mobile abroad.
We can also reset your account details over the phone. Simply call us on 0345 6000 789 and one of our agents will be happy to help. Standard roaming charges apply, check out our rates, or see our roaming charges.
The easiest way to check if your account’s still active after a late payment is to try and make an outgoing call and see if it connects. Alternatively, you can log in to Your Account to check your balance and see if the payment has cleared the outstanding amount.
Remember, it can take up to 24 hours after payment for your service to be restored. It’s also really important that you set up your Direct Debit again afterwards, so you don’t miss a payment.
I’ve bought a new Virgin Mobile phone and SIM but can’t log in to my online account I’ve bought a new Virgin Mobile phone and SIM but can’t log in to my online account
It can take up to 24 hours to update our system with your details once you’ve placed your order, so please try again after this time.
How do I delete my account? How do I delete my account?
Unfortunately, you can’t delete your Virgin Mobile account.