How to set up a Virgin Mobile account
Learn all you need to know about setting up and managing your Virgin Mobile account.
In this article
How to register a Virgin Mobile account
Step 1
Visit the Your Account registration page
Step 2
Enter your mobile number and select Continue
Step 3
Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive)
Step 4
Confirm your details and answer the security question
Step 5
Enter your email address and create a new password
Complete!
And you’re all done! A confirmation email will now be sent to you confirming that your account has been successfully set up.
Virgin Mobile account login details
Forgotten you login details and having trouble accessing Your Account? No problem. Find out how to recover your information below.
To get a reminder for your account login email address, you’ll need the following details ready:
- Your Virgin Mobile number
- Your last name
- Your postcode
Once you’ve got these, just click on the link below and follow the steps to get a reminder.
To reset your password, you’ll need the following details:
- Your account login email address
- Your Virgin Mobile number
Once you’ve got these, just click on the link below to get started. Simply follow the steps and you’ll be able to create a brand new password.
To reset both your login email address and password, you'll need the following details:
- Your Virgin Mobile number
- Your last name
- Your postcode
Once you’ve got these, just click on the link below and follow the steps to reset your login details.
If you’ve waited a while for the text, try resetting your password again.
If this doesn’t work, you can call us on 0345 6000 789 and we’ll be happy to help you reset your details over the phone.
Please note standard charges apply, so check with your network operator or see our rates. Resets done over the phone can take up to 5 working days to process.
Having trouble creating Your Account?
If you're having trouble creating an account, then it’s possible that you already have one. If you joined Virgin Mobile online recently, then we’ll probably have set one up for you.
If you've forgotten your details, we’ll help you track them down. Check out Virgin Mobile account login details above for more information.
Can I add another Virgin Mobile number to my account?
If you are the Virgin Mobile number’s account holder, then you can add it to Your Account. To do this:
- Log in to Your Account
- Select Add another number on the Overview page
- Follow the steps to add the new number
You can only add a number to Your Account online if you are the number’s account holder (bill payer). Unfortunately, if your mobile number assigned to a different online account, then you won’t be able to add it.
If you haven’t received your authentication code after 72 hours, you can easily ask for a new one. To do this:
- Log in to Your Account
- Go to Add a new number
- Click on Need another code?
We’ll send a new one out straight away by text – just make sure you’re somewhere with good mobile signal.
Help with my mobile account abroad
If you’re outside the UK and haven’t set your mobile up to use abroad, the text won’t come through to you. To receive texts, you’ll need to switch on roaming, though this can lead to additional costs. Learn more about using your mobile abroad.
We can also reset your account details over the phone. Simply call us on 0345 6000 789 and one of our agents will be happy to help. Standard roaming charges apply, check out our rates, or see our roaming charges.
How to check your mobile account's active after a late payment
The easiest way to check if your account’s still active after a late payment is to try and make an outgoing call and see if it connects. Alternatively, you can log in to Your Account to check your balance and see if the payment has cleared the outstanding amount.
Remember, it can take up to 24 hours after payment for your service to be restored. It’s also really important that you set up your Direct Debit again afterwards, so you don’t miss a payment.
How to register for an O2 Mobile account?
If your household is with both Virgin Media and O2 and you are having problems paying your O2 mobile bill, please head to Payment support on the O2 site or call 202 from your O2 phone or ring 02 payment line on 0800 902 0217* from a landline. You can also pay your O2 bill using My O2
Virgin Mobile account FAQs
Need more help with your Virgin Media account? Check out our handy FAQs below:
It can take up to 24 hours to update our system with your details once you’ve placed your order, so please try again after this time.
Unfortunately, you can’t delete your Virgin Mobile account.
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