Learn all you need to know about setting up and managing your Virgin Mobile account.
Visit the Your Account registration page
Enter your mobile number and select Continue
Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive)
Confirm your details and answer the security question
Enter your email address and create a new password
And you’re all done! A confirmation email will now be sent to you confirming that your account has been successfully set up.
Forgotten you login details and having trouble accessing Your Account? No problem. Find out how to recover your information below.
To get a reminder for your account login email address, you’ll need the following details ready:
To reset your password, you’ll need the following details:
To reset both your login email address and password, you'll need the following details:
If you’ve waited a while for the text, try resetting your password again.
If this doesn’t work, you can call us on 0345 6000 789 and we’ll be happy to help you reset your details over the phone.
Please note standard charges apply, so check with your network operator or see our rates. Resets done over the phone can take up to 5 working days to process.
If you're having trouble creating an account, then it’s possible that you already have one. If you joined Virgin Mobile online recently, then we’ll probably have set one up for you.
If you've forgotten your details, we’ll help you track them down. Check out Virgin Mobile account login details above for more information.
If you are the Virgin Mobile number’s account holder, then you can add it to Your Account. To do this:
You can only add a number to Your Account online if you are the number’s account holder (bill payer). Unfortunately, if your mobile number assigned to a different online account, then you won’t be able to add it.
If you haven’t received your authentication code after 72 hours, you can easily ask for a new one. To do this:
If you’re outside the UK and haven’t set your mobile up to use abroad, the text won’t come through to you. To receive texts, you’ll need to switch on roaming, though this can lead to additional costs. Learn more about using your mobile abroad.
We can also reset your account details over the phone. Simply call us on 0345 6000 789 and one of our agents will be happy to help. Standard roaming charges apply, check out our rates, or see our roaming charges.
The easiest way to check if your account’s still active after a late payment is to try and make an outgoing call and see if it connects. Alternatively, you can log in to Your Account to check your balance and see if the payment has cleared the outstanding amount.
Remember, it can take up to 24 hours after payment for your service to be restored. It’s also really important that you set up your Direct Debit again afterwards, so you don’t miss a payment.
If your household is with both Virgin Media and O2 and you are having problems paying your O2 mobile bill, please head to Payment support on the O2 site or call 202 from your O2 phone or ring 02 payment line on 0800 902 0217* from a landline. You can also pay your O2 bill using My O2
Need more help with your Virgin Media account? Check out our handy FAQs below:
It can take up to 24 hours to update our system with your details once you’ve placed your order, so please try again after this time.
Unfortunately, you can’t delete your Virgin Mobile account.
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