Learn all about Virgin Mobile’s traffic management policy and how it affects data speeds on your phone.
Network providers use traffic management to limit the usage of a minority of heavy users, so they don’t negatively impact the speeds of everyone else.
Check out our traffic management policies explained.
On average, you can expect download speeds of around 37Mbps and upload speeds of around 13Mbps. But depending on where you are, Virgin Mobile customers can get speeds of up to 85Mbps download and 35Mbps upload on our 4G network.
Find out more about 4G.
It might not always be possible expected to get the speeds. Things like environmental factors or the device you have can affect your data connection.
Let’s have a look at what can affect your mobile data speeds, and what you can do to speed things up:
Yes, if you use up your monthly data allowance, you'll continue to get full speed data. However, you will be subject to data add-on costs or out-of-bundle charges. See our rates for more information.
Check out our broadband usage policy.
Video Optimisation works by delivering video at a data rate just above the rate required for playing that video, streaming the same content at a gentler pace while ensuring smooth playback at the best suitable quality for your connection speed. This also means quicker video loading times and less buffering on your device.
The primary purpose of this is to enhance the mobile video experience for you while delivering videos most efficiently through our network.
Sometimes we’re required to block content, meaning you can’t access certain websites or servers using our service. Blocking access is something that we only do when absolutely necessary. There are two possible reasons why a site may be blocked:
So we can make your Virgin Mobile service even better, we’ll collect data when you use our services, buy something from us or get in touch. Of course, you’re always in full control of your data, and we are fully compliant with the Data Protection Act 2018.
Learn more about marketing preferences, and how we use your information to improve your experience.
We’re sorry to hear you’re unhappy with your Virgin Mobile service. Contact us to get help with your virgin mobile speeds.
Alternatively, you can call us on 789 from your Virgin Media phone or mobile, or 0345 6000 789* from any other phone.
*See our call costs page
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