Using Virgin Mobile Abroad


Using Virgin Mobile abroad has never been easier. Find out all you need to make the most of your phone while travelling, from data roaming charges to security and more…

How to set up phone before travelling abroad

There are a few things you can do to make sure your phone is ready for your trip abroad. Let’s take a look.

Check your data usage and allowance

Depending on where you’re travelling to, you may be able to use your inclusive allowance of data, minutes and texts, just like you would at home.

If you’re travelling in the EU

Roam Like Home allows you to use your UK allowance of minutes, texts and data in the EU just as you would in the UK (subject to fair use limits). Your fair use limits are based on your current mobile plan and it’s a simple calculation based on your plan cost and data allowances. Check out our Fair Use calculator to discover your Roam Like Home fair use allowance.

If your allowances have run out, or you go over our fair use limit, you can continue to use your phone and will be charged at the same rates as if you were in the UK.

If you’re travelling outside the EU

If you’re travelling outside the EU, you won’t be able to use your UK inclusive allowance. If you’ve switched on roaming, you’ll be charged for any calls, texts and data you use when abroad, and your data usage will be charged per Megabyte.

Check roaming charges on the Roaming Hub.

How do I check my inclusive allowance usage?

The easiest way to check your remaining allowance is by using the Virgin Media app. Simply sign in to see how much data, minutes and texts you’ve used and how much you have left.

You can also check your usage from Your Account. Simply review your bill to get the latest usage update.

For more information on the app, and links to download it, check out our Virgin Mobile app page

How to secure your mobile phone before travelling


We’ve put together a few tips to help you stay connected when you're out of the UK, while avoiding the dreaded ‘bill shock’ when you get back home. Check out our recommendations below.

How to set up voicemail


Setting up voicemail is the best way to ensure you don’t miss any calls from home, while ensuring you don’t incur any roaming charges for answering lengthy calls.

How to use your mobile abroad

Learn how to set up data roaming and international calling on your phone.

What is data roaming?

Before you change any settings on your phone, it’s worth knowing what data roaming is. Data roaming is when you use your phone in a location outside your home country, and you receive phone services from a local network provider instead. Sometimes this is covered by your inclusive allowance, such as in EU countries where you can Roam Like Home. In other locations, you'll need pay roaming charges, which can lead to a hefty bill.

Find out more.

Why is data roaming not working?

If you’re having problems using your mobile data, check to make sure your phone and Virgin Mobile account are set up correctly for roaming.

Using your phone when you get back

You should be automatically reconnected to our network when you return to home after your visit.

If you’re struggling to reconnect, try these three things to give your phone a helping hand.

  • Restart your phone
  • Select the Virgin Mobile network manually from your phone’s Settings.

You can find out how to select a network on your phone manufacturer’s support site.

Has this helped?