Using Virgin Mobile abroad has never been easier. Find out all you need to make the most of your phone while travelling, from data roaming charges to security and more…
There are a few things you can do to make sure your phone is ready for your trip abroad. Let’s take a look.
Before you go, make sure that your device's Access Point Name (APN) is set to Virgin Mobile, and not another network provider. Usually this is done automatically, but it’s worth checking just in case.
If you need help, check out our APN settings guide. Or, just text 'All' to 789922 and your settings will arrive to your handset, ready to be saved.
If you have any problems with switching on roaming or with your APN settings, just text us the issue for free on 07533 016 422* between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday, and one of our team will be happy to help.
If you're a Pay Monthly customer, you can use your phone in over 200 destinations worldwide.
You can see which locations are covered by the Virgin Mobile network and check roaming charges on the Roaming Hub.
Depending on where you’re travelling to, you may be able to use your inclusive allowance of data, minutes and texts, just like you would at home
If you’re travelling in the EU
With Roam Like Home, you can use your UK allowance of minutes, texts and data while travelling to the EU, just as you would in the UK, subject to fair use limits.
Don’t have an allowance, or your allowance has run out? No problem. You can still use your mobile wherever you are in the EU and pay no more for your minutes, texts and data than you would in the UK, subject to fair use limits.
If you’re travelling outside the EU
If you’re travelling outside the EU, you won’t be able to use your UK inclusive allowance.
If you’ve switched on roaming, you’ll be charged for any calls, texts and data you use when abroad, and your data usage will be charged per Megabyte.
Check roaming charges on the Roaming Hub.
How do I check my inclusive allowance usage?
The easiest way to check your remaining allowance is using the Virgin Media app. Simply sign in to see how much of each service you have used and how much you have left.
Or, you can check your usage from Your Account. Simply review your bill to get the latest usage update.
For more information on the app, and links to download it, check out our Virgin Mobile app page
We’ve put together a few tips to help you stay connected when you're out of the UK, while avoiding the dreaded ‘bill shock’ when you get back home. Check out our recommendations below.
It’s bad enough if you lose your phone in the UK, but lose it abroad and you could find someone running up a hefty bill of roaming charges at your expense. That’s why we always recommend you set up password or PIN for your phone and SIM card – especially when travelling. If you’re unsure how to do this, check out our device guides. Or, visit your phone manufacturer’s support site.
When you're on your journey, you may find that your phone connects to a different mobile network to normal. The costs of these networks can be a lot higher, so we recommend turning your phone off during the journey to your destination, or using Airplane mode where allowed on your flight. Check with your travel provider for exact details of the mobile options available on your trip.
When you arrive, switch on your phone and you’ll automatically connect to one of our partner networks. If you receive a text message saying PERS – just ignore it – it’s just us making sure you’re on the best network available.
Setting up voicemail is the best way to ensure you don’t miss any calls from home, while ensuring you don’t incur any roaming charges for answering lengthy calls.
Receiving voicemail messages won’t cost you anything. If you’re in the EU, listening to voicemail will cost the same as it would at home, subject to our Fair Use Policy. If you’re outside of the EU, you’ll be charged for listening to voicemail at the standard call rate for the region you’re in. Check out the Roaming Hub for call charges when roaming.
With voicemail diverts, you can set all calls to automatically go to voicemail. To do this:
To adjust the call divert options in your phone’s Settings, check out our device guides or visit your phone manufacturer’s support site.
Learn how to set up data roaming and international calling on your phone.
Before you change any settings on your phone, it’s worth knowing what data roaming is. Data roaming is when you use your phone in a location outside your home country, and you receive phone services from a local network provider instead. Sometimes this is covered by your inclusive allowance, such as in EU countries where you can Roam Like Home. In other locations, you'll need pay roaming charges, which can lead to a hefty bill.
If you’d like your Virgin Mobile phone use mobile data abroad, you’ll first need to turn on roaming. You’ll also need to make sure you’ve turned international call barring off if you want to make any calls while on your travels.
To do this:
Remember, if you’re travelling to a location outside the EU that’s not covered by Roam Like Home, accessing data and making calls can be expensive.
Using data abroad can be expensive. If you’re travelling to country not covered by Roam Like Home, you’ll want to turn off data roaming to ensure your phone isn’t quietly using the internet without you knowing. That way, you won’t get any nasty surprises on your bill.
To do this:
This depends on where you’re travelling to. If you’re going to one of the EU countries covered by Roam Like Home, you can use your inclusive data allowance while abroad at no extra cost, subject to our Fair Use Policy.
To make sure you don’t incur extra charges, we’ll cap your data roaming usage (unless you tell us otherwise). We’ll also text you when you’ve hit 80% of your roaming usage, and again when you’ve hit your data cap limit. The roaming data cap will reset monthly on the 1st of each month.
To learn more about data cap values, check out our pay monthly tariff guides.
If you’re travelling outside the EU, you’ll need to check what charges apply to that specific country as they differ from place to place. Find out more about data roaming charges.
It’s best to turn off data roaming when travelling outside of the EU. Find out how in the How to turn off data roaming section above.
Look out for free Wi-Fi networks while you’re abroad. That way you can stay online without racking up a bill.
You may find that your hotel or a nearby café has Wi-Fi, and they’ll be able to tell you whether it’s free or not. They’ll also be able to tell you if you’ll need a password to connect to their network. Connecting to Wi-Fi means you can get online and keep data roaming switched off.
If you’re having problems using your mobile data, check to make sure your phone and Virgin Mobile account are set up correctly for roaming.
Check to make sure the data and data roaming options are turned ON in your device Settings. Check your phone manual or the manufacturer’s support site for help.
Try turning the phone off and then back on again. Sounds simple, but it'll refresh the network signal on your phone and, more often than not, it does the trick.
If that doesn't work, you can try a manual network search. Check out your phone manufacturer’s support site to find out how.
You can also check your APN settings. You can find out how by checking out Set up APN settings on mobile at the top of this page.
You should be automatically reconnected to our network when you return to home after your visit.
If you’re struggling to reconnect, try these three things to give your phone a helping hand.
You can find out how to select a network on your phone manufacturer’s support site.
If you’ve turned on voicemail diverts while away and would like to turn it off now you’re home, simply do the following: